Role Description The Student Caseworkers collaborate to ensure that all student casework is managed promptly and fairly, in accordance with the processes of Regent College London and its partners. This includes handling academic appeals, student complaints, disciplinary matters, and other related issues. - To have oversight of student casework, enhancing the student experience through rapid resolution. - End-to-end management of a set portfolio of student cases, including: - Collecting evidence - Preparing case files - Completing relevant paperwork - Coordinating communication between parties - Monitor progress of individual cases, ensuring that published institutional timescales are met and that students are kept up to date with progress with their cases. - Provide authoritative regulatory advice on the operation of the College’s student casework processes. - Provide secretarial support as required, including: - Organising, taking minutes and writing follow-up reports at student hearings and panel meetings - Issuing completion of procedures letters on case conclusion as required - Support with monitoring issues and trends for the purpose of updating and informing senior management and decision makers on casework within the College’s regulations and procedures. - Work with the Director of Quality and Governance and other team members on the production of institutional reports on student casework, identifying issues, trends and patterns to inform learning from cases and making recommendations for developments and improvement for follow-up action. - Support the preparation of College representations to the Office of the Independent Adjudicator, meeting appropriate deadlines and undertaking follow-up action as required, including: - Processing settlement agreement letters - Validating financial information - Following up any outstanding queries - Work closely with colleagues in other parts of the College to ensure a joined-up student journey. - Support effective information sharing within the team, ensuring records are kept up to date and case files are accessible to other team members to maintain the smooth delivery of the Student Casework service. - In consultation with the Director of Quality and Governance, ensure that learning from student cases is passed to appropriate areas of the College and that follow-up action is taken. - Assist with the development and delivery of staff training on casework procedures and best practices. - Contribute to projects relating to Student Casework or other areas of the student journey where required. - Identify opportunities for process improvement and contribute to the development of enhanced casework procedures. Qualifications - Experience of coordinating casework. - Proven ability to write professional, clear and concise correspondence and reports. - Experience of working in accordance with regulations, policies and procedures, and the implications of non-compliance. - Previous experience of working in a casework coordination role in higher education (desirable). Requirements - Ability to communicate complex information clearly, both orally and in writing with excellent interpersonal skills. - Methodical with excellent attention to detail. - Ability to be patient and calm in difficult situations. - Evidence of good analytical and investigative skills. - Proficiency in Microsoft Office. - Ability to work under pressure and to tight deadlines. - Educated to degree level or equivalent (desirable). Company Description

Role Description Service Center Assistants are responsible for servicing all queries relating to MasterCard associated programs and services via telephone and/or email to cardholders based in the United States, Latin America, and the Caribbean. - Ensure every cardholder receives the highest quality of service and reach resolution within MasterCard’s designated Service Level Agreements (SLAs). - Take advantage of every cardholder interaction as an opportunity to create customer loyalty, reduce cardholder attrition, and increase the client’s competitive advantage within the industry. Qualifications - Fluency in English and a native spoken Core Language(s) will be cross-trained to support the North American region. - Core languages to recruit for: English (required), Spanish, and Brazilian Portuguese. - Excellent verbal and written communication skills in languages targeted for recruitment. Requirements - Call Center experience required (minimum 1 year experience required). - Ability to multi-task and work in a fast-paced environment. - Ability to problem solve in real-time. - Ability to understand and capture required information during customer interactions. - Ability to properly manage escalations to supervisors. - Ability to manage multiple priorities without supervision. - Team player and engaged individuals. - Ability to respect company & compliance standards, processes, and procedures always. Benefits - Health care and 401(k) savings plans.

Title: Family Nurse Practitioner - Remote (Michigan) Location: Michigan, USA Department: Sprinter Medical Job Description: Address Michigan Employment Type Full time Department Sprinter MedicalNurse Practitioners Compensation - $115K About Us At Sprinter Health, our mission is to reimagine how people access care by bringing high-quality care directly into the home. Using the same technology that powers leading marketplace platforms, we deliver care where people are, especially those who need it most. We’ve supported millions of patients across 22 states and consistently maintained a 90+ NPS, reflecting the quality and experience we strive to deliver every day. Our clinical teams are at the center of making healthcare more accessible, connected, and personal. Where patient experience isn’t a metric. It’s a standard. About The Role Are you ready to join the pioneering healthcare team at Sprinter Health? We're looking for dynamic Nurse Practitioners who are ready to revolutionize healthcare delivery by conducting virtual wellness visits directly to patients in the comfort of their homes. As a Nurse Practitioner with Sprinter Health, you'll leverage your medical expertise to offer a wide range of healthcare services that could include but not limited to virtual adult and/or pediatric wellness visits, health assessments, and more! Successful candidates will have prior experience performing wellness visits, along with key traits such as dependability, professionalism, and problem-solving abilities. A commitment to delivering exceptional customer service is essential, as is the ability to work autonomously while maintaining high-quality standards. Above all, we're seeking individuals who are friendly, compassionate, empathetic, and deeply invested in providing personalized care to every patient they serve. If you're ready to make a difference in patients' lives and shape the future of healthcare, we invite you to join us at Sprinter Health. A day in the life ... - Commencing the day… begin your day by reviewing your case load and preparing your technology, ensuring you have all of the right tools available to service your patients - Navigating with ease… using easy and modern technology, you will navigate through your schedule for the day and partner with our clinical in-home team members (Sprinters) that will visit each patient’s home - Creating meaningful bonds… you will have the opportunity to make a warm and welcoming connection with a diverse range of patients as you prepare to collect relevant information and perform various services - Patient-centric, wellness exam… engage in proactive care by conducting thorough health risk assessments, medication reviews, cognitive screenings and empowering patients’ with educational information regarding their health and well-being - Collaborative Patient Care … work directly with Sprinters to evaluate vital signs, arrange blood draws, and carry out necessary tasks to address the specific needs of the patient - Comprehensive Care Coordination and Management… provide comprehensive care coordination and management, including preventive care interventions, medication management, referrals to specialists, community resources, and documentation of findings Skills and Requirements - Board Certified as a Family Nurse Practitioner - Active Family Nurse Practitioner License in Michigan - Consistently exhibits the highest levels of professionalism, integrity, accountability, confidentiality, care and compassion to provide high quality health services - Willingness to work in a revolutionary environment that sometimes necessitates last minute problem solving and out of the box thinking - Technologically savvy and comfortable using tools such as laptops or mobile devices for charting and HIPAA secure messaging apps for care coordination - Strong written and verbal communication skills - Ability to work independently or in a team environment - Pass national background check and valid clinical license search Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!

• Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. • Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company.