Job Summary Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the future of Customer Experience.  Our AI-powered solutions enable Customers to manage all aspects of their business more efficiently & effectively, while optimizing their Customers’ experiences.   As an integral part of the CallMiner Sales Team, the Solutions Consultant plays a pivotal role in driving successful sales outcomes. You will partner closely with Sales Directors to understand Prospect needs, design and deliver high-impact solution strategies, and guide prospective Customers through every technical and functional stage of the pre-sales process. This includes leading consultative discovery conversations, adapting live demonstrations to align with evolving Prospect priorities, and conducting proof-of-concepts that validate our solution in real-world scenarios. You will leverage Prospect data to craft compelling ROI stories that quantify the business value of adopting the CallMiner platform, and you will contribute to competitive and strategic positioning through accurate and persuasive responses to RFP/RFI/RFQ requests. With CallMiner’s expanding use of generative AI — including GPT-like interfaces in our Analyze product and virtual agents leveraging LLMs — you will be expected to both understand and showcase AI-driven capabilities in a way that connects technical innovation directly to business outcomes. This role is ideal for someone who thrives on product mastery, curiosity, and adaptability, blending business consulting skills with hands-on technical fluency to deliver value that wins complex enterprise deals. Responsibilities - Own the functional solution strategy for assigned deals, partnering with Sales Directors to design winning approaches that align product capabilities to Prospect needs and business goals to achieve 100% of sales targets. - Serve as a trusted advisor during the full pre-sales cycle, building credibility as the subject matter expert on CallMiner’s functional capabilities. - Lead consultative discovery sessions to uncover business drivers, challenges, and success criteria, capturing details that inform both solution design and ROI modeling. - Deliver dynamic, real-time product demonstrations that adapt to evolving Prospect priorities during live discussions, connecting features directly to measurable business outcomes. - Plan, execute, and manage proof-of-concepts (POCs) including technical setup, data analysis, content creation, and tailored demonstrations that validate Customer requirements. - Leverage Prospect data to build compelling ROI stories that quantify the operational and financial impact of the CallMiner solution. - Create, refine, and customize demonstration content (including videos) and use-case scenarios for targeted verticals, market segments, and emerging product capabilities. - Confidently demonstrate and explain generative AI/LLM-driven features (e.g., GPT-like interfaces, AI-powered virtual agents) in a business-outcome-focused manner. - Prepare accurate, persuasive, and deadline-compliant responses to RFP, RFI, and RFQ requests. - Maintain a high level of product expertise, proactively learning new features, release updates, and best practices ahead of formal training or documentation. - Work cross-functionally with Product Management to relay Prospect feedback and feature requests that influence roadmap decisions. - Support marketing and awareness efforts by participating in industry conferences, trade shows, webinars, and thought leadership events as a solutions expert. - Maintain accurate records of Prospect interaction, discovery notes, and solution design in CRM and related sales tools.

• Architect and deploy 'Agentic' workflows using Gemini to automate critical functions like Artist reports and legal summarization. • Collaborate effectively with technical leads, product management, and other engineers to deliver solutions meeting business and customer objectives. • Design and optimize complex schemas in Airtable and AppSheet that handle thousands of records across many-to-many relationships. • Execute high-stakes data migrations from expensive, duplicative third-party tools to centrally managed platforms, driving significant cost savings and cross-territory transparency. • Build robust, multi-platform automations using Airtable, UiPath, and AI tools.

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle. • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Account Executives and regional sales team in Korea and South East Asian to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

• Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan. • Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win. • Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs. • Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs. • Run security and compliance threads common in APAC. Prepare crisp responses for Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act. • Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly. • Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides. • Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed. • Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.