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PIONEER® by SewerAI is condition assessment & asset management in the Cloud, powered by AutoCode™ AI computer vision.
Account Manager
Location
United States
Posted
98 days ago
Salary
$100K / year
Seniority
Senior
Job Description
Account Manager
SewerAI
• Serve as the primary point of contact for a portfolio of municipal, contractor, and engineering customers • Ensure clients achieve measurable value, renew successfully, and expand their use of our platform • Blend relationship-building, strategic account planning, and technical fluency to deliver outcomes that matter • Work cross-functionally with Sales, Product, and Support to drive customer success and account growth • Contribute to scalable playbooks and processes that support long-term growth • Own customer relationships across a book of business (SMB, mid-market, and enterprise) • Drive renewals by ensuring customers achieve outcomes tied to SewerAI’s platform • Identify expansion opportunities and partner with Sales to grow accounts • Build executive champions by aligning platform capabilities with customer goals • Conduct QBRs and business reviews to reinforce value and uncover new use cases • Manage escalations and serve as a trusted advisor to senior stakeholders • Forecast risk and growth within accounts; maintain CRM accuracy • Collaborate with Sales, Product, and Support to remove blockers and ensure seamless customer experience • Help build playbooks and processes to scale account management
Job Requirements
- 3–6+ years in Account Management, Customer Success, or related roles (SaaS or infrastructure strongly preferred)
- Proven ability to drive renewals and account expansion with measurable growth
- Strong relationship-building skills with both users and executive sponsors
- Strategic thinker able to assess account health and prioritize actions effectively
- Comfortable in fast-paced startup environments; thrives in ambiguity
- Excellent communication skills — written, verbal, and presentation
Benefits
- Medical, Dental, Vision, Basic Life, 401(k), and more
- Unlimited PTO
- Tools and resources to support success
- Competitive compensation with high-growth potential
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