• Deliver outstanding customer support via emails and calls; • Diagnose, troubleshoot and triage customer-reported issues, driving investigations through to resolution or appropriate escalation; • Respond to customer inquiries and provide clear, timely solutions, with a strong focus on resolving common Tier 1 support requests. • Manage open support cases, ensuring unresolved issues are actively tracked and updated; • Escalate complex or high-priority issues to the appropriate team when needed; • Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through; • Document troubleshooting steps, root causes, resolutions and customer feedback to support knowledge sharing and continuous improvement; • Collaborate with Product, Engineering, and Customer Success teams to investigate complex issues and improve the overall customer experience;

• Deliver outstanding customer support via emails and calls • Diagnose, troubleshoot and triage customer-reported issues, driving investigations through to resolution or appropriate escalation • Respond to customer inquiries and provide clear, timely solutions, with a strong focus on resolving common Tier 1 support requests • Manage open support cases, ensuring unresolved issues are actively tracked and updated • Escalate complex or high-priority issues to the appropriate team when needed • Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through • Document troubleshooting steps, root causes, resolutions and customer feedback to support knowledge sharing and continuous improvement • Collaborate with Product, Engineering, and Customer Success teams to investigate complex issues and improve the overall customer experience

Role Description Join our community as a SaaS Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding customer support via emails and calls; - Diagnose, troubleshoot and triage customer-reported issues, driving investigations through to resolution or appropriate escalation; - Respond to customer inquiries and provide clear, timely solutions, with a strong focus on resolving common Tier 1 support requests; - Manage open support cases, ensuring unresolved issues are actively tracked and updated; - Escalate complex or high-priority issues to the appropriate team when needed; - Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through; - Document troubleshooting steps, root causes, resolutions and customer feedback to support knowledge sharing and continuous improvement; - Collaborate with Product, Engineering, and Customer Success teams to investigate complex issues and improve the overall customer experience; Qualifications - Excellent English skills (C2 for both spoken and written); - Previous experience in a customer support role within a SaaS, software or technical environment is a must; - Experience using ticketing systems such as Zendesk or similar support platforms; - Strong troubleshooting and problem-solving skills; - A sense of urgency and the ability to manage tasks through to completion; - The ability to communicate clearly, professionally and empathetically with customers; - Strong stakeholder management skills, with the ability to work effectively across teams and customer groups; - A customer-focused mindset with a commitment to delivering a positive support experience; - Basic computer skills and ability to work with CRM systems and support tools; - Commitment to delivering high-quality customer service and meeting performance targets; - Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Requirements - Logistics industry knowledge or experience is a strong advantage; Benefits - This is a full-time position: Monday–Friday, from 9:00 PM to 05:00 AM, (EDT/GMT-4); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements;

TITLE: Bilingual Customer Activation Representative LOCATION: - Carmel, IN - Chicago, IL, - REMOTE from any US-based location Schedule: 10:00am - 7:00pm ET M-F Training: 9:00am - 6:00pm ET The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible. Candidates and associates may be asked to travel to corporate offices for interviews, training and/or meetings. Work cannot be performed from outside of the United States. CNO Financial Group is hiring a Bilingual Customer Activation Representative. The Bilingual Customer Activation Representative provides support in both customer activation and concierge services in English and Spanish. Responsibilities include resolving pending application items, collecting premiums, educating customers on policy benefits, and ensuring compliance. The role also offers real-time support to Spanish-speaking admin associates on policy and claim inquiries, helping drive customer satisfaction and sales growth in the Washington National independent channel. As a Bilingual Customer Activation Representative, your responsibilities will include: - Communicating with partners (agents, administrative staff, and leadership) to support policy inquiries, claims assistance, EFT corrections, and other service-related needs in both English and Spanish - Providing real-time bilingual support to Spanish-speaking partners, helping resolve questions and ensuring accurate, efficient handling of policy and claims-related requests - Communicating with customers to follow up and collect pending requirements, including initial and follow-up premium payments. - Documenting all actions in the system and rescheduling calls as needed to accommodate customer availability. - Making recommendations for process improvements to enhance service quality and efficiency. - Consulting with internal departments (e.g., New Business, Underwriting, Customer Service) as needed to resolve customer issues. - Participating in special projects and piloting programs in collaboration with team leadership. - Analyzing vendor data, providing feedback, and conducting customer outreach based on findings. - Supporting quality assurance team on call auditing as needed The Bilingual Customer Activation Representative position is well-suited for you if you: - Are fluent in Spanish (speaking, reading, and writing) - Can interact with customers professionally - Have good knowledge of insurance administration procedures and products - Have good critical thinking abilities and can prioritize - Have the ability to handle multiple tasks and thrive in a fast-paced environment - Can effectively communicate verbally and through written communication - Have good interpersonal and organizational skills - Possess courteous phone etiquette What you'll need: - Education: High School Diploma or GED - Related Work Experience: minimum of 1-2 years experience in customer service-oriented work What will set you apart: - Education: Associates Degree - Field of study: Business - Certifications/Licenses: Life & Health Insurance License - Related Work Experience: 3+ years experience in customer service-oriented work; insurance, financial services and/or call center experience The Company offers the following benefits for this position, subject to applicable eligibility requirements: - medical insurance - dental insurance - vision insurance - 401(k) retirement plan with company match - short-term & long-term disability insurance - Paid time-off and corporate holidays, - paid parental leave - company paid life insurance Click on this link for additional information. CNO embraces flexibility and encourages you to work where you're most productive. Associates who live within a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) have access to come into that office. Associates who live outside of a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States. CNO Financial Group, Inc. (NYSE: CNO) secures the future of middle-income America. CNO provides life and health insurance, annuities, financial services and workforce benefits solutions through our family of brands, including Bankers Life, Colonial Penn, Optavise and Washington National. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.3 million policies and more than $38.3 billion in total assets. Our 3,300 associates, 4,900 exclusive agents and more than 6,500 independent partner agents guide individuals, families and businesses through a lifetime of financial decisions. We are financially strong and well positioned for continued growth, and we are grounded in our core values of People Focused, Integrity, Customer Driven, and Excellence. We have offices in more than 220 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Chicago and Orlando. At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-NP1 Compensation Pay Range: $17.44 - $26.16 Hourly We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ReqID : JR170256 Job Type : Full time