• Create and deliver technical product presentations to prospective customers • Gather customer technical requirements to ensure proposed solutions will meet customer goals and needs • Lead product evaluations and custom product configurations • Design evaluation test plans with customers and guide the process to successful outcomes

Role Description As Commercial Solutions Specialist in Dearborn, MI (Remote), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Position will serve as the primary technical support for all FPI services: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer-centric throughout the problem-solving and customer support process. This role will demonstrate an innate ability to get to the root cause of the reported problems. The Position will be responsible for driving issues to resolution within SLA/issue management goals and communicate resolution efforts back to internal stakeholders, team members, and the customer. During a Typical Day, You’ll: - Be first point of contact for technical support. - Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. - Take ownership to resolve complex issues, working independently and cross-functionally. - Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team, and Support Engineering. - Capture customer support issue trends and report to management. - As needed, general troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support. - Update Customer & Internal Knowledge base as necessary based on customer calls and trends. - Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priority. - Provide updates, status, and completion information to management. - Handle incoming email, phone, and chat contacts as required by process and provide high level of customer satisfaction. - Look for opportunities to improve turnaround time to customers. - Identify trends and report out on business improvement opportunities. - Backup Account business owner when he/she is either out of the office or not available. - Support Ford business owner by working closely together on escalated cases. - Manage customer handling processes. - Interact with Business Partners as needed including: - Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. - Keep abreast of anticipated program launches and changes. - Work with Manager of NA Operations on monthly business reports as needed. - Thrive in a remote environment and interact with the Percepta and client team as required to drive operational excellence. - Adhere to and support all Percepta and Business Partner quality initiatives, systems, and policies. - Support all Percepta Call Center policies and procedures. - Attend and participate in team meetings. - Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. - Complete training courses as directed by Operations and/or Training. - Complete additional tasks/projects as needed. Qualifications - High school diploma required. - Associate degree or college degree preferred. Requirements - 3 years contact center experience required. - Previous experience working on a Percepta or Ford program advantageous. - Understanding of operations program handling processes preferred. Skills - Problem solving skills. - Excellent written, verbal and listening skills. - Strong empathy along with an awareness of customer/user loyalty drivers. - Ability to work well with all levels of the organization. - Excellent organizational, time management and strong problem-solving skills. - Logical thinker. - Proven ability to work in a fast-paced environment. - Works well independently and in a team environment. - Ability to multi-task. Benefits - Salary is $20.00 per hour. - Health/Dental/Vision/Life Insurance. - Flexible Spending Account (FSA) and Health Savings Account (HSA). - 401(k) with company match. - Vacation/Sick Time and Paid Holidays. - Tuition Reimbursement. - Employee Assistance Program. - Employee Discount Program. - Training and Development Programs (Percepta College). - Employee Rewards Program (Perci Perks).

Role Description The Sterling Sales Engineer will work closely with sales Account Managers in a presales technical role configuring solutions to meet specific customer complex technology needs, showcasing product solutions, setting up product demonstrations, and explaining features and value of technology solutions to customers. The Sales Engineer will be a key partner in the sales cycle and interact with customers both over the phone and on site to build trust and act as a trusted advisor for Sterling’s customers. Additionally, the Sales Engineer will identify, research and present industry solutions related to client devices, wireless and wired networking, servers, storage, cloud infrastructures and data centers for customers. - Develop technical sales strategies for deeply complex and large organizations operating on behalf of and in tandem with Government agencies and Integrators. - Articulate the value of Sterling to customers and industry peers. - Inspire and enable individual contributors to perform at high levels. Qualifications - Minimum of 5 years of experience in a Pre-Sales Engineer, Systems Engineer, or related customer facing role. - A four-year technical degree or military service is not required. - Ability to connect the dots technically while developing personal relationships with customers, sales teams, and vendors. Requirements - Systems: Strong understanding of virtualization technologies, including hypervisors such as VMware, Hyper-V, KVM, and Citrix. Understanding of OS layers from Microsoft, Red Hat, and other Unix platforms. - Storage: Knowledge of storage architecture, including storage area networks (SANs), network-attached storage (NAS), and software-defined storage such as vSAN, Dell, HPE, Nutanix, NetApp, Pure Storage, Qumulo, and VAST. - Network Architecture: In-depth knowledge of network architecture, including software-defined networking (SDN) and network virtualization such as Cisco, Fortinet, Palo Alto, Juniper, Extreme, Ruckus, VMware, and HPE/Aruba. - AI/ML: Desire to track AI/ML technology trends, understand AI models and algorithms, ability to work with large datasets: cleaning, analysis, and interpretation. Familiarity with Python, R, Java, and TensorFlow/PyTorch. Experience with NVIDIA, Intel, AMD, DataBricks, and other AI vendors. - Security: Strong understanding of security principles, including authentication, authorization, and encryption. - Cloud: Familiarity with cloud computing technologies, including public, private, and hybrid clouds. Knowledge of AWS, Azure, Google, Oracle, and Gov Clouds. - Cost Optimization: Understanding of cost optimization techniques, including using open-source solutions and scaling infrastructure based on demand. - Services: Understanding the role of services to customers and sales organizations. Benefits - Ability to communicate, coordinate, and work effectively with sales, engineering, leadership, and services delivery teams. - Understanding financial benefits of solutions and ability to speak to TCO/ROI of comparable offers. - Strong analytical and problem-solving skills. - Ability to apply critical thinking and empirical evidence to solve problems. - Able to clarify and assimilate information from different sources into a unified communication. Primary Responsibilities - Confidently articulate features and value of technology solutions to customers. - Configure products according to specifications. - Ensure any RFP responses are technically acceptable and profitable. - Build deep relationships with key customer decision makers. - Develop and perform technical presentations to customers, partners, and prospects. - Participate regularly in industry training and seek and maintain certifications to keep up-to-date on relevant competitive solutions, products, and services. - Provide technical guidance to the business on forward-looking technologies. - Build partner relationships with key technology vendors and OEMs. - Participate in account planning and QBRs with sales and sales leadership.

• Lead and shape strategic, high-value customer engagements, driving technical wins across the most complex enterprise opportunities • Act as a primary technical advisor to executive stakeholders, influencing both IT and business strategy • Drive account and territory-level technology strategy, positioning Cohesity as a long-term platform for data security and management • Own and lead complex solution architectures across hybrid, multi-cloud, and enterprise environments • Design and execute advanced proof of concepts (PoCs) that demonstrate both technical differentiation and measurable business value • Proactively identify customer challenges and opportunities, including those not explicitly stated, and translate them into strategic initiatives • Lead cross-functional collaboration across Sales, Product Management, Engineering, and Customer Success to deliver optimal outcomes • Ensure technical risks are identified early and mitigated effectively across key deals and programs