Role Description The Director of Software Engineering leads cross-functional engineering teams within the Wave platform and partners closely with peer leadership across H&R Block’s Small Business organization. This role is responsible for delivering complex, multi-team initiatives that integrate Wave and H&R Block systems into a unified small business experience. The Director operates at the intersection of engineering execution, delivery leadership, and cross-organizational alignment—ensuring teams are structured effectively, operating efficiently, and delivering against strategic priorities. This role requires strong technical fluency, disciplined execution, and the ability to collaborate across product, design, and engineering functions. Day-to-day, you'll: - Lead multiple cross-functional squads within the Wave ecosystem, ensuring high-quality and predictable delivery of initiatives. - Own end-to-end execution of key programs, including platform integrations and unified customer experience efforts. - Partner with a peer Director on the H&R Block Small Business side to align priorities, roadmaps, and delivery plans across organizations. - Drive coordination across Wave and H&R Block systems, identifying and resolving cross-team dependencies, risks, and sequencing challenges. - Establish and maintain strong delivery discipline, including planning, backlog management, sprint execution, and milestone tracking. - Provide clarity on scope, priorities, and execution plans—particularly in ambiguous or early-stage initiatives. - Lead and develop engineering managers and senior engineers, fostering a high-performance, accountable, and collaborative team culture. - Partner with Product, Design, Platform, and Data stakeholders to ensure aligned delivery and shared outcomes. - Standardize ways of working across teams, improving consistency in tooling, workflows, and engineering practices. - Communicate progress, risks, and tradeoffs effectively to senior leadership and stakeholders. Qualifications - 10+ years of experience in software engineering, with leadership experience managing engineering teams and/or managers. - Proven track record of delivering complex, cross-functional initiatives across multiple teams or systems. - Experience operating in multi-platform or integrated environments (e.g., post-acquisition or multi-system ecosystems). Requirements - Strong understanding of modern software engineering practices, system design, and scalable architectures. - Experience with Agile or iterative development methodologies at scale. - Ability to engage in technical discussions and guide teams through complex tradeoffs. - Demonstrated ability to lead through influence in matrixed, cross-organizational environments. - Strong partnership skills across Product, Design, and Engineering disciplines. - Ability to operate effectively in fast-moving, ambiguous environments while maintaining execution discipline. Success Profile (First 6–12 Months) - Cross-functional squads operating with clear ownership, structure, and delivery cadence. - Key Wave + H&R Block integration milestones delivered successfully. - Strong partnership established with peer leadership across SMB (Wave + HRB). - Improved clarity in scope, sequencing, and execution planning across initiatives. - Measurable improvements in team effectiveness, coordination, and delivery predictability. Benefits - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Can participate in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program, (virtual) fitness center programs, and the associate discount program. - Automatically enrolled in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Pay Range The pay range for this position is $120,900.00 - $205,500.00/Yr. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Manager, Software Engineering - Contact Center Pro Location: US Remote Full time Ready to be a Titan? As an Engineering Manager at ServiceTitan, you'll lead a team of 13–14 engineers working on some of the most critical and forward-moving areas of our platform — calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses. What you'll do: - Leadership & Team Growth: Develop engineers through coaching, feedback, and structured growth plans. Build a strong, adaptable team by recruiting and retaining top talent. Foster a culture of ownership, empathy for our customers, and alignment with ServiceTitan's values. - Strategy & Execution: Define and execute quarterly plans that deliver timely, high-quality features. Drive agile ceremonies, monitor key success metrics, and provide clear day-to-day priorities. - Technical Expertise: Provide hands-on technical leadership across architecture, design, and development best practices. Participate in code reviews, evaluate feasibility, identify risks, and balance trade-offs — in a language-agnostic environment that values engineering fundamentals over any single tech stack. - AI-Powered Innovation: Lead a team building the next generation of intelligent tools — including AI-powered call evaluation and lead identification for managers, AI-driven customer support features, and AI Voice Agents that handle overflow and after-hours calls to book jobs 24/7. Your team's work directly powers how our customers win more business. - Customer & Business Impact: Deliver on-time, secure, and reliable features that address real customer needs. Your team operates at the intersection of a complex monolith codebase and greenfield AI capabilities — balancing innovation with stability. - Collaboration & Communication: Work cross-functionally with senior leadership, engineering, product, and UX teams. Communicate your team's progress, risks, and contributions clearly and transparently to stakeholders. - Ownership & Accountability: Set goals, empower your team, and build a culture of continuous learning. Celebrate wins and learn from setbacks. What you'll bring: - 10+ years of software engineering experience, including five or more years in engineering leadership roles. - Proven ability to lead agile teams, drive execution, and deliver results. - Strong technical foundation in modern frameworks, with hands-on experience in .NET/C# preferred. Able to guide architecture and development best practices across a complex, distributed codebase regardless of language background. - Excellent communication and collaboration skills with a track record of effective cross-functional partnership. - A genuine passion for talent development and building high-performance engineering cultures. Nice to have: - Experience with observability tools such as Grafana or Datadog, and a track record of performance optimization. - Experience building telephony or contact center products is a significant plus. - Familiarity with AI/ML integrations or voice agent technologies. - B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field. - East Coast location preferred. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: - Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. - Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. - Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $198,200 USD - $297,400 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $185,300 USD - $277,900 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Senior Manager, Software Engineering US Remote Full time Ready to be a Titan? The Engineering Leadership team at ServiceTitan is responsible for growing the organization and delivering product excellence. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities. As we accelerate our investments in AI-powered initiatives, we are looking for a Senior Engineering Manager who can lead high-impact teams, operate effectively in ambiguity, and guide the design and delivery of scalable, cross-cutting systems that span multiple domains. This role is ideal for a senior leader who combines strong people leadership with deep technical judgment, and who thrives in environments where speed, clarity, and accountability matter. What You’ll Do: People & Team Leadership - Establish clear, outcome-driven professional development plans with milestones for engineers and managers. - Provide ongoing coaching through 1:1s, feedback, and active mentorship, raising the bar on both technical and leadership excellence. - Build a strong team culture grounded in ownership, trust, psychological safety, and continuous improvement. - Attract, hire, and retain top engineering talent in close partnership with Recruiting. - Grow future technical and people leaders by creating opportunities for increased scope, ownership, and impact. Technical & Systems Leadership - Guide teams in the design, evolution, and operation of scalable, reliable, and maintainable systems, especially in areas spanning multiple services and product domains. - Act as a senior technical leader who can dive deep into architecture discussions, review designs, and help teams navigate complex technical trade-offs. - Ensure high standards of engineering quality, including system reliability, performance, security, and operational excellence. - Balance short-term delivery needs with long-term technical health, actively managing technical debt and platform evolution. Execution & Delivery - Own delivery outcomes for your teams across discovery, design, implementation, and production. - Build, communicate, and continuously refine a clear technical and execution roadmap aligned with business and product goals. - Drive clarity in ambiguous problem spaces by breaking down complex initiatives into actionable plans with measurable outcomes. - Identify risks early, unblock teams, and make timely decisions to maintain momentum in fast-moving environments. Cross-Functional & Cross-Team Collaboration - Partner closely with Product, Design, Data, and other Engineering teams to deliver cohesive, end-to-end solutions. - Coordinate effectively across multiple teams and stakeholders, aligning dependencies and resolving conflicts to optimize for speed and impact. - Communicate clearly and regularly with senior leaders, providing crisp updates on progress, risks, and trade-offs. - Foster strong collaboration across ServiceTitan, especially when working on initiatives that cut across existing systems and ownership boundaries. ​What You’ll Bring: - 7+ years of experience managing software engineering teams, including senior engineers and/or managers. - Strong technical background with experience designing and operating complex, distributed systems used at scale. - Proven ability to lead teams through ambiguity, balancing urgency with sound technical decision-making. - Experience coordinating work across multiple teams, domains, or systems, aligning stakeholders toward shared outcomes. - Excellent written and verbal communication skills, with the ability to translate complex technical topics to diverse audiences. - Demonstrated track record of delivering high-impact, business-critical initiatives end-to-end. Ideal Candidates Also Have - Proficiency in one or more of the following languages: C#, Java, Python, or Node.js/TypeScript (full stack only). - Familiarity with modern engineering practices: Git, CI/CD, automated testing, observability, and performance monitoring. - Exposure to AI-enabled or data-driven systems, or a strong interest in building intelligent, customer-facing platforms. - Experience operating in fast-paced environments where speed, ownership, and adaptability are critical. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: - Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. - Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. - Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $218,300 USD - $327,500 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $204,000 USD - $306,000 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

• Coach and develop engineers through regular 1:1s, clear expectations, and opportunities that stretch their skills and build toward their goals. • Shape the experimentation roadmap by partnering with cross-functional peers as a strategic thought partner. Help your team navigate trade-offs and drive predictable delivery by breaking work into shippable increments. • Champion a culture of experimentation, helping your team instrument features correctly, design reliable tests, maintain engineering rigor, and iterate quickly to generate insights and learn from both successes and failures. • Guide technical direction for GameChanger’s experimentation platform, supporting other teams’ experimentation needs and guiding them to run effective A/B tests. • Work with other engineering leaders to improve our culture, craft, and engineering practices across the organization. • Attract and onboard top engineering talent, ensuring alignment with our values, technical excellence, and AI fluency in their approach to work.