Our mission: Transform police force management through an all-in-one, data management and early intervention system.
Enterprise Delivery Manager
Location
United States
Posted
7 days ago
Salary
$160K - $175K / year
Seniority
Lead
Job Description
Enterprise Delivery Manager
Benchmark Analytics
• Own delivery outcomes — timeline, scope, quality, and customer health — across the Enterprise customer portfolio. • Lead implementations from contract signature through go-live and into steady state, ensuring each engagement is staffed, scoped, sequenced, and resourced to succeed. • Anticipate, surface, and resolve risk before it becomes a customer issue; escalate clearly when leadership intervention is needed. • Maintain a current view of portfolio health, capacity, and forecast; partner with Sales and Customer Success on pipeline planning and customer commitments. • Manage a team accountable for delivery across their assigned accounts; coach, develop, and hold them to a high bar. • Hire, onboard, and retain top delivery talent; build a high-performing team that customers and internal partners trust. • Set clear performance expectations and have direct conversations when work isn’t meeting them. • Develop the next generation of delivery leaders at Benchmark. • Serve as the senior delivery sponsor for Enterprise agencies; build trusted relationships with executive sponsors, IT leadership, and program owners. • Lead recovery on at-risk accounts: diagnose root cause, mobilize the right resources, communicate honestly with the customer, and drive to resolution. • Translate complex technical work into business value for sworn, civilian, and executive audiences.
Job Requirements
- 10+ years of experience in customer-facing software delivery, implementation, or professional services, including 4+ years managing a delivery or implementation team.
- 5+ years in a SaaS environment, preferably with enterprise or public-sector customers.
- Demonstrated track record of running a multi-customer delivery portfolio — owning outcomes across complex, concurrent implementations.
- Strong operational instincts: capacity planning, utilization, and scope management across concurrent engagements.
- Skilled in leading executive conversations with sworn and civilian leaders, including chiefs, sheriffs, commissioners, IT executives, and program owners.
- Comfortable reasoning about data flows, configuration trade-offs, and reporting implications well enough to challenge design decisions and unblock the team.
- Bachelor’s degree required; advanced degree or PMP/Agile certifications a plus.
- Experience working with government agencies or law enforcement strongly preferred.
- Able to travel approximately 25% for customer meetings, executive briefings, and go-live support.
Benefits
- Unlimited Paid Time Off.
- Summer Half-Day Fridays.
- Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.
- Medical, dental, and vision plan offerings along with 401(k).
- Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
- Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
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