• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies and systems. • Design and Implement solutions including (but not be limited to) Front end ( VF, SLD, SLD2), Backend Process ( Flows, Triggers, Apex, Batch), 3rd party integrations ( Trey.io, Workato, Mulesoft, SF Pubsub/ grpc, Webhooks), data model and pipeline ( Data Cloud, Snowflake, Presto, DBT, Amazon Glue) ensuring scalability, system health, and end user personas/experience. • Should be able to read, review and design Object oriented programing code like APEX, Python and set based scripting language like SOQL and SQL. • Develop and maintain a holistic view of CRM - processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes • Be a thought partner and communication bridge between Product manager, Technical Lead and Stakeholders by designing thoughtful technical solutions keeping overall CRM Platform and sales user experience in mind. • Communicate regularly with a diverse group of stakeholders with different priorities, levels of maturity and technical acumen • In partnership with the product owner and product manager, lead projects end to end to improve the way our Go-To-Market and internal teams track and manage Lead routing, Lead management, Lead to Opportunity, Forecasting and the Opportunity lifecycle

• Develop, recommend, implement, and manage end-to-end technical architecture (hardware, software, databases, communications) • Translate business requirements into technical solutions and reporting frameworks • Lead system design, integration, and modernization efforts in large distributed environments • Provide expertise in enterprise architecture frameworks, methodologies, and standards • Collaborate with stakeholders, vendors, and project teams to ensure successful delivery • Design and implement processes aligned with ITIL best practices • Support network planning, transition, and deployment activities • Conduct system analysis, performance evaluation, and design optimization • Create conceptual, logical, and physical data/process models • Guide teams on emerging technologies and architectural best practices

• Contribute to the overall vision for a solution • Define and own the architecture for enterprise and product applications across the portfolio • Ensure design patterns, standards, and best practices (e.g., layering, modularity, API design, resiliency) are in place and followed • Collaborate to align application design with broader solution and enterprise architecture • Guide development teams in implementing scalable and maintainable application architectures • Ensure applications are designed for performance, reliability, security, and extensibility • Conduct architectural reviews and provide governance over application design decisions • Contribute to a highly collaborative team atmosphere • Provide thought leadership to the delivery team • Contribute hands-on to application development when needed • Contribute to improving the software development lifecycle (SDLC), including CI/CD, testing strategies, and observability

• The Microsoft Solutions Architect provides senior consultative services and project scoping, implementation, and technical remediation work for Professional Services clients • Designing, implementing, and remedying complex solutions across a broad range of technologies, with a focus on the full suite of Microsoft Modern Workplace • Providing highly visible project work and consultation for Managed Solution’s professional services clients • Architects end-state solutions and migration/implementations plans for large-scale deployments/build-outs of technical environments • Meeting with clients to identify technical requirements; designing solutions; implementing project work • Providing architecture, consulting, project implementation, and high-level troubleshooting • Providing project work within Microsoft Modern Workplace suite (Viva, SharePoint, EMS, and Power Platform) • Acting as project lead for assigned projects, directing others in completing project tasks