• Manage and oversee multiple locations within the designated district • Ensure that all locations are staffed with competent and well-trained employees who deliver exceptional customer service • Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency • Conduct regular audits of location operations to ensure compliance with company standards, policies, and procedures • Develop and implement marketing strategies to increase customer traffic and revenue growth • Provide leadership and mentorship to location managers and staff to promote a positive work environment and foster employee development • Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability • Ensure that all locations adhere to local, state, and federal regulations governing the industry

• Manage and oversee multiple locations within the designated district • Ensure that all locations are staffed with competent and well-trained employees who deliver exceptional customer service • Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency • Conduct regular audits of location operations to ensure compliance with company standards, policies, and procedures • Develop and implement marketing strategies to increase customer traffic and revenue growth • Provide leadership and mentorship to location managers and staff to promote a positive work environment and foster employee development • Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability • Ensure that all locations adhere to local, state, and federal regulations governing the industry

• This position ensures compliance with all regulations, policies, and procedures related to medical billing. • Review systems and processes to identify potential compliance issues. • Work with appropriate departments to correct such issues. • Serve as the internal resource for billing-related questions. • Provide training related to appropriate billing. • Work with various departments to ensure billing compliance. • Implement short and long-term plans and objectives to improve billing, coding, denials/rejections, and appeal processes. • Manage and optimize the revenue cycle process, ensuring accurate and timely billing, coding, and reimbursement. • Conduct analysis of revenue data, identify trends, and generate reports to support decision-making and improve revenue capture. • Implement strategies to enhance revenue capture, reduce denials, and improve overall revenue cycle efficiency.

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader and Line Manages ICSR staff • Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process • Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management • Contributes to achieving company´s goals and objectives • Works under supervision of ICSR Operational Lead • Providing support to other activities undertaken by the project team on behalf of the client and the company • Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) • Proposes process changes to ICSR Operational Lead • Manages ICSR deviations with ICSR Operational Lead support • Reviews trackers and timesheet data and ensures accuracy • Is involved in ICSR processing and 2nd QC of cases • Support other departments, as approved and instructed by ICSR Operational Lead • Operates as the assigned team SME • Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager