Role Description Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment. The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance. The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time. This role partners closely with internal teams and hospital stakeholders to: - Meet service level agreements (SLAs) - Ensure adoption of best practices - Drive team performance, engagement, and development Qualifications - Active Pharmacy Technician license/registration (state-specific) - National certification (CPhT) required - 3+ years pharmacy technician experience (specialty pharmacy preferred) - Prior leadership experience (formal or informal) strongly preferred - High School Diploma or GED (required) - Bachelor’s degree (preferred or in progress) - Leadership/management training (preferred) - Strong leadership, communication, and team development skills - Ability to influence, collaborate, and drive results across teams - Solid operational and analytical skills; ability to identify trends and improve performance - Proficiency in Microsoft Excel and Word (data analysis, reporting) - Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred) - Highly organized, detail-oriented, and patient-focused - Ability to manage multiple priorities and maintain confidentiality Requirements - Ability to lead both remote and on-site teams - Willingness to travel up to 20% (if outside core locations) Benefits - Fast-growing leader in specialty pharmacy - Mission-driven, patient-first culture - Strong career growth and leadership development opportunities - Collaborative and supportive environment

Role Description As a Customer Retention Agent, you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role. Qualifications - High school diploma or GED - 2+ years of phone experience in a customer service or call center environment (preferred) - Collections experience (first or third party) helpful but not required - Proficiency in MS Word, Excel, and Outlook - Strong interpersonal and communication skills, both verbal and written - Ability to work independently in a remote setting Requirements - Contact assigned customers about expired lease agreements to secure payment or arrange product returns - Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements - Build effective working relationships to reduce charge-offs and bad debt - Practice active listening to understand customer needs while aligning with company objectives - Perform other duties as assigned by management - Ability to manage time and resources to handle daily multi-tasking demands - Strong attention to detail and proactive problem-solving skills - Commitment to providing excellent customer service - Initiative, a strong work ethic, and the ability to adapt to new challenges Benefits - Medical, Dental, Vision - Employee Retirement Plan, 401(k) - Life Insurance - Paid Time Off (vacation, sick days, holidays) - Ongoing Training and Development - Tuition Reimbursement - Employee Assistance Program - Wellness Programs (physical and financial) - Discounts and Associate Purchase Plan

Role Description AO Globe Life is seeking professionals to help families across the United States access important supplemental benefit programs—all from home. This mission-driven, remote-first opportunity offers professional development, meaningful work, and long-term career growth. Whether you are beginning your career or exploring a new professional direction, this role provides the opportunity to make a real impact while building valuable experience in a supportive environment. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Guide clients through available benefit options and assist with enrollment - Maintain accurate digital records and follow-up communications - Deliver excellent client service and build lasting relationships - Participate in ongoing training, mentorship, and team collaboration Qualifications - Strong communicators who put clients first - Organized, independent self-starters - Individuals comfortable using Zoom and digital tools - Experience in customer service, sales, or consulting is helpful but not required - Growth-minded professionals who value mentorship and development Requirements - Must be legally authorized to work in the United States - Windows-based laptop or desktop computer with a functioning webcam - Reliable internet connection Benefits - 100% remote role — work from anywhere in the United States - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Paid training and licensing support - Ongoing professional development opportunities - Advancement opportunities for high-performing team members - Supportive and collaborative team culture Company Description For more than 70 years, AO Globe Life has proudly served union members, veterans, credit union clients, and working families across the United States. Our organization focuses on providing supplemental benefits that help protect financial security while offering meaningful remote career opportunities for professionals nationwide. Ready to Apply? If you’re ready to build a career that combines impact, flexibility, and opportunity, apply today to learn more about joining our remote team.

• Supporting customers via live chat, email and outbound calls across product queries, quotes, policies, billing and renewals • Delivering clear, empathetic and easy‑to‑understand communication every time • Handling renewal and retention conversations confidently, including premium increases and cancellations • Applying objection handling techniques to retain customers and build trust • Accurately processing policy changes, MTAs, renewals and billing updates • Maintaining up‑to‑date and accurate customer records in line with compliance standards • Proactively gathering additional information to support underwriting decisions • Resolving first‑line complaints and escalating where needed • Ensuring all activity aligns with FCA, GDPR and Consumer Duty requirements • Identifying opportunities to improve the customer experience and team processes