CRM Dynamics 365 Developer
Location
Worldwide
Posted
45 days ago
Salary
$50 - $55 / hour
Seniority
Senior
Job Description
CRM Dynamics 365 Developer
Nationmind LLC
Title: CRM Dynamics 365 Developer Location: Fully Remote - US Job Description: CRM Technical Lead / Developer Location: Remote Type: W2 only contract Core CRM Platform Expertise · Strong hands-on experience with CRM platforms (any one or more) · Microsoft Dynamics 365 (preferred). · Salesforce. · Oracle CRM / SAP CRM. · Deep understanding of CRM architecture, modules, and data models. · Experience in customization, configuration, and extension of CRM systems Proficiency in object-oriented programming languages · C# / .NET (for Dynamics) · Apex, Visualforce, Lightning (for Salesforce) · JavaScript / TypeScript · REST/SOAP APIs integration · Web services and middleware integration · Hands-on experience in: · Plugins, workflows, and business rules. · Custom components and extensions Integration & Data Management · Experience in system integrations with third-party applications (ERP, marketing tools, etc.) · ETL tools and data migration. · Data synchronization s transformation. · Understanding of Azure Integration Services / MuleSoft / Dell Boomi (or similar) Cloud s DevOps/ Experience with cloud platforms · Microsoft Azure / AWS</p> · CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins) · Source control systems (Git, Azure Repos) · Familiarity with containerization (Docker) is a plus Proven experience leading CRM development teams · Conduct code reviews · Define development standards and best practices · Mentor junior developers · Strong experience in Agile/Scrum methodologies. Troubleshooting s Support · Debugging and performance tuning · Issue resolution and root cause analysis · Experience with production support s incident management Excellent stakeholder management · Ability to collaborate with: o Business teams. o Architects. o Cross-functional technical teams Good-to-Have Skills/ Certifications · Microsoft Dynamics 365 / Salesforce Certifications. · Azure / Cloud certifications. · Power Platform (Power Apps, Power Automate). · AI/Automation in CRM. This is a remote position. Compensation: $50.00 - $55.00 per hour Find Something More Than a Job NationMind LLC was established with the aim of Empowering Talent. Our mission is to revolutionize industries through the application of advanced technologies. Core Values: Innovation: We embrace creativity and push the boundaries of what’s possible. Excellence: We are committed to delivering exceptional quality in everything we do. Collaboration: We believe in the power of teamwork and partnerships to achieve common goals. Integrity: We conduct ourselves with honesty, transparency, and ethical principles. Sustainability. We are dedicated to creating solutions that promote environmental responsibility and social equity.
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• Handle inbound and outbound phone calls professionally and efficiently. • Respond to customer inquiries via text, email, and other communication channels. • Create, update, and manage customer cases within company systems. • Document all interactions accurately and completely. • Resolve routine customer issues and inquiries at first contact whenever possible. • Escalate complex issues to the appropriate team when necessary. • Follow established processes, workflows, and compliance requirements. • Maintain accurate records and ensure data integrity. • Monitor open cases and follow up as needed to ensure timely resolution. • Meet quality, productivity, and service-level expectations. • Collaborate with internal teams to resolve customer concerns. • Provide a positive, empathetic, and professional customer experience.
• Serve as the first point of contact for members, clients, or customers. • Handle inbound and outbound calls, respond to text messages and emails. • Manage case work and document interactions accurately. • Ensure a positive customer experience. • Resolve routine customer issues and inquiries at first contact whenever possible. • Escalate complex issues to the appropriate team when necessary. • Follow established processes, workflows, and compliance requirements. • Maintain accurate records and ensure data integrity. • Monitor open cases and follow up as needed to ensure timely resolution. • Collaborate with internal teams to resolve customer concerns.
