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Member Support Specialist
Location
Virginia + 1 moreAll locations: Virginia | West Virginia
Posted
47 days ago
Salary
$14 / hour
Seniority
Junior
Job Description
Member Support Specialist
Five Star Solutions
• Handle inbound and outbound phone calls professionally and efficiently. • Respond to customer inquiries via text, email, and other communication channels. • Create, update, and manage customer cases within company systems. • Document all interactions accurately and completely. • Resolve routine customer issues and inquiries at first contact whenever possible. • Escalate complex issues to the appropriate team when necessary. • Follow established processes, workflows, and compliance requirements. • Maintain accurate records and ensure data integrity. • Monitor open cases and follow up as needed to ensure timely resolution. • Meet quality, productivity, and service-level expectations. • Collaborate with internal teams to resolve customer concerns. • Provide a positive, empathetic, and professional customer experience.
Job Requirements
- High school diploma or equivalent.
- Minimum 1 year of customer service, call center, support, or case management experience preferred.
- Strong verbal and written communication skills.
- Excellent active listening skills.
- Strong interpersonal and relationship-building abilities.
- Ability to communicate clearly, professionally, and empathetically.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency with CRM, case management, or customer support systems.
- Basic computer and data-entry skills.
Benefits
- Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
- Benefit eligible 1st of month after 60 days
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