• The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals. • In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. • The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned. • Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives. • Ensure adherence to all departmental SOPs and SLAs. • Identify, establish, and execute process improvements to optimize the Client store experience. • Review and implement all new and existing documented SLAs and SOPs. • Ensure proper finance and operational account setup. • Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations. • Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control • Ensure Client brand compliance across both the online store platform and all associated merchandise. • Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns. • Serve as the primary Client and Sales point of contact for all online store-related matters. • Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes. • Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.

• Generate a consistent volume of qualified B2B2C leads from partner institutions and deliver them into AMO’s sales pipeline for conversion into clinical experience bookings • Build and manage a portfolio of B2B2C partner accounts — international medical schools, education agents, and healthcare organizations — whose students AMO is contracted to recruit, market to, and qualify as leads for the sales team • Identify, qualify, and close new partnership agreements that grant AMO the rights to manage webinars, student outreach, and marketing campaigns on the partner’s behalf • Lead AMO “Pitch” presentations with deans, program directors, agency owners, and other decision-makers to acquire new partnerships and reinforce existing ones • Build a pipeline of qualified B2B2C opportunities through targeted outreach, market research, and proactive identification of emerging international markets for AMO clinical experiences • Plan, schedule, and deliver partner-facing webinars and virtual student events designed to capture student interest and produce qualified leads for the sales team • Collaborate with Marketing to develop partner-specific landing pages, HubSpot workflows, and co-branded campaign assets that capture, nurture, and qualify partner students into sales-ready leads • Develop and execute joint marketing plans with each partner institution — including content calendars, email sequences, social outreach, and event programming — to maximize qualified lead volume per account • Partner closely with the sales team to define lead qualification criteria, ensure smooth handoffs, gather feedback on lead quality, and continuously improve conversion from qualified lead to booked clinical experience • Negotiate contracts and partnership agreements with international medical schools, agents, and organizations, ensuring long-term, revenue-generating collaborations • Manage ongoing relationships with key partners at multiple levels of the organization, keeping partners engaged, well-supported, and on track to meet agreed-upon student referral targets • Track lead volume, lead quality, and downstream conversion-to-booking performance by partner account; identify underperforming relationships and develop intervention plans to grow qualified leads per partner • Maintain an active directory of key personnel at healthcare schools, agencies, and high-value partner organizations throughout the world • Stay current on the latest trends in medical education, healthcare workforce development, and international student mobility to refine market strategy • Coordinate with internal teams — marketing, sales, contracting, fulfillment, and customer success — to ensure seamless implementation of partnership agreements and a strong lead-to-rotation experience for partner students • Use HubSpot to log all partner interactions, manage CRM data, track lead attribution by partner account, and document key action items from partner meetings • Attend industry conferences, networking events, and partner-hosted events to represent AMO and generate new B2B2C opportunities • Provide thought leadership in team meetings and contribute insights to refine AMO’s international B2B2C lead-generation strategy

• Serve as the primary point of contact for assigned clients, ensuring a smooth transition from the sales process through onboarding, policy servicing, and renewal • Communicate policy details, coverage expectations, service processes, and business relationship expectations throughout the policy term • Build and maintain strong client relationships by providing proactive support and ongoing account management • Respond to client inquiries, answer coverage questions, process endorsements, and assist with claims, audit, and inspection-related inquiries • Manage client accounts throughout the policy term by processing policy adjustments and resolving issues in a timely manner • Coordinate with underwriters, carriers, and internal teams to resolve policy and account issues while ensuring a consistent client experience • Monitor upcoming renewals and proactively engage clients to review coverage needs and changes in their business operations • Conduct consultative renewal reviews and recommend coverage adjustments that support retention and client satisfaction • Identify opportunities to cross-sell bundled or complementary insurance products based on client needs and business objectives • Introduce additional insurance solutions that align with client growth and evolving coverage requirements • Maintain accurate and up-to-date client records in HubSpot, AMS, and other applicable systems, including interactions, policy updates, and referral information • Ensure data integrity and timely documentation to support reporting, account visibility, and business decision-making • Generate referrals by delivering exceptional service and cultivating strong client relationships • Partner with sales, underwriting, carrier, and customer service teams to support client needs and facilitate issue resolution • Maintain knowledge of commercial insurance products, carrier underwriting guidelines, and industry best practices • Participate in carrier training, product education, and Learning & Development initiatives to maintain technical proficiency and compliance • Adhere to licensing requirements, operating procedures, and company standards for account management, customer engagement, CRM usage, and policy servicing. • Required to perform other duties as requested, directed, or assigned

• Manage strategic client relationships for cross-functional healthcare IT projects • Serve as the primary point of contact for clients with domain expertise • Coordinate the deployments of EHRs, HIEs, interoperability solutions, and digital health platforms • Ensure alignment with HIPAA and regulatory compliance standards • Drive timely delivery of secure, scalable, and patient-centered technology solutions • Grow strong client and partner relationships through regular communication • Manage clients' expectations, schedules, scope, and deliverables • Work to define, scope and document statements of work that accurately plan project work effort