• Manage implementation projects and coordinate delivery between clients and internal teams; • Gather business, functional and technical requirements and collaborate with the Integrations department to ensure successful execution; • Facilitate workshops and guide clients on transformation and operational best practices; • Partner with clients to develop strategies that drive long-term adoption, success and satisfaction; • Build and maintain strong relationships with key stakeholders through regular communication and follow-ups; • Monitor client activity and operations to ensure projects remain on track and objectives are met; • Identify opportunities for process improvements and help clients maximize the value of the platform; • Deliver ocasional training sessions and support key users in adopting and effectively using the solution;

• Manage implementation projects and coordinate delivery between clients and internal teams; • Gather business, functional and technical requirements and collaborate with the Integrations department to ensure successful execution; • Facilitate workshops and guide clients on transformation and operational best practices; • Partner with clients to develop strategies that drive long-term adoption, success and satisfaction; • Build and maintain strong relationships with key stakeholders through regular communication and follow-ups; • Monitor client activity and operations to ensure projects remain on track and objectives are met; • Identify opportunities for process improvements and help clients maximize the value of the platform; • Deliver ocasional training sessions and support key users in adopting and effectively using the solution;

• Lead and support day-to-day management of social content—from content calendars to reactive one-offs to large-scale social campaigns • Translate strategic and creative ideas into clear, actionable plans with timelines, owners, and budgets • Manage production timelines for social content, ensuring agility while maintaining creative integrity and brand guardrails • Support fast-turn production projects while managing long-lead strategic initiatives • Apply your real-time awareness to manage schedules and scope without slowing creative momentum • Contribute to client meetings, internal creative reviews, and production check-ins with clarity and confidence • Partner closely with Account Leadership to oversee scope, staffing, budgets, estimates, timelines and the overall financial health of the engagement. • Create and maintain accurate project forecasts, scopes, timelines, and resourcing plans • Monitor team utilization, timelines, and resourcing across overlapping deliverables • Own or support the development of scopes, estimates, and contracts for projects • Maintain detailed budget tracking and contribute to client status reports • Submit accurate, timely records of hours worked and project efforts • Participate in a standing weekly client status meeting (5:30-6:30pm PT), supplemented by ad hoc meetings, working sessions, and written communication through the client's preferred collaboration platforms • Navigate cross-cultural working relationships and manage workflows that span global stakeholders across multiple time zones (specifically collaborating with teams in China) • Build strong relationships across cross-functional teams (creative, strategy, production, social media) and act as the connector between them • Maintain clear communication with the client team—providing frequent updates, owning deliverables, flagging risks, and setting realistic expectations • Anticipate roadblocks and surface risks early—proactively developing actionable solutions before they impact delivery • Foster a positive, collaborative environment where both creative excellence and operational rigor can thrive

• Arbeiten mit den Gründern zusammen an der Identifikation und Entwicklung neuer Krankenhäuser und Ansprechpartner • Koordinierung und Begleitung von Produktdemos, Angeboten und Ausschreibungen • Strukturiertes Nachverfolgen von Vertriebschancen bis zum Abschluss • Ausbau bestehender Kundenbeziehungen und Erkennung neuer Potenziale • Durchführung von Softwareeinführungen von Kick-off bis Go-live • Aufnahme von Kundenanforderungen und Abstimmung mit dem Team • Durchführung von Schulungen und Unterstützung der Anwender:innen im Alltag • Zuverlässige Steuerung und Nachhaltung von Projekten, Aufgaben und Stakeholdern • Ansprechpartner für Kundensupport