Role Description TISTA Science and Technology is seeking a Senior SharePoint Support / Customer Success Analyst to join our growing team. This role supports a high volume of enterprise-wide SharePoint and Microsoft 365 inquiries within the VA environment, with a strong focus on customer service, end-user support, and driving adoption of best practices. This is a customer-facing, high-volume support role, not a development or engineering position. Primary focus is user support, training, and adoption, rather than building SharePoint Solutions. At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do. Responsibilities - Provide enterprise-wide support for SharePoint Online and Microsoft 365 users within the VA environment. - Respond to high-volume technical inquiries related to SharePoint functionality, file management, permissions, workflows, and integrations. - Deliver exceptional customer support focused on issue resolution, user success, and a positive end-user experience from initial contact through resolution. - Troubleshoot and document application, access, and integration issues. - Create and maintain knowledge articles, FAQs, user guides, and support documentation. - Translate recurring user issues into knowledge articles, FAQs, and best-practice guidance to improve self-service and reduce repeat inquiries. - Train and coach end users on SharePoint best practices and platform usage. - Support Change and Configuration Management processes and documentation. - Manage and track incidents, requests, and escalations using ServiceNow or similar ITSM platforms. - Collaborate with engineering teams, business stakeholders, and platform administrators to improve service delivery. - Identify recurring operational issues and recommend workflow or process improvements. - Assist with reporting, analytics, and operational tracking activities. Qualifications - Demonstrated strength in customer service and user support, with the ability to build trust and deliver clear, empathetic, and solutions-focused assistance. - Strong technical support background, with emphasis on guiding users through issues and ensuring a positive end-to-end experience. - Ability to identify recurring user pain points and translate them into user-friendly documentation, FAQs, and best practices. - Experience training and coaching end users and communicating technical concepts in accessible ways. - Five (5)+ years of experience in systems analysis, application support, SharePoint administration, or enterprise SaaS support. - Strong experience supporting SharePoint Online / Microsoft 365 environments. - Experience supporting enterprise applications in high-volume customer environments. - Proficiency with ServiceNow or comparable ITSM/ticketing systems. - Strong troubleshooting and analytical problem-solving skills. - Experience developing technical documentation and user-facing support content. - Excellent written and verbal communication skills. - Ability to independently manage multiple priorities in a fast-paced operational environment. - This role is not focused on SharePoint development or engineering-heavy activities. Core Competencies - Customer Service Excellence. - User Enablement & Training. - Technical Troubleshooting. - Operational Discipline. - Documentation & Knowledge Management. - Cross Team Collaboration. - Communication & Empathy. - Continuous Improvement Mindset. Preferred Qualifications - Familiarity with Configuration Management and operational governance practices. - Experience with business process management and workflow improvement. - Foundational to intermediate data analytics experience. - Familiarity with SharePoint integrations and SaaS platform support. - Working knowledge of HTML, CSS, JavaScript, or similar web technologies for low-level troubleshooting. - Experience supporting federal or healthcare environments. - ITIL Foundation certification preferred. Education - Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience. - Eight (8) years of additional relevant experience may be substituted for education. Clearance - The ability to pass a Tier 2/Moderate Background Investigation. Location - Remote, USA. - Monday - Friday (8:00 AM - 4:30 PM CST). Pay Range - The pay for this position ranges from $52,730 to $64,500. - The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. - Also, certain positions are eligible for additional forms of compensation, such as bonuses. Benefits - Above Industry Healthcare Benefits. - Remote Working Options. - Paid Time Off. - Training/Certification opportunities. - Healthcare Savings Account & Flexible Savings Account. - Paid Life Insurance. - Short-term & Long-term Disability. - 401K Match. - Professional development reimbursement. - Employee Assistance Program. - Paid Holidays. - Military Leave. - And much more!

Role Description StoneX Commodity Solutions (SCS) provides merchandising, logistics, and financial services throughout the commodity supply chains. The Senior Grains & Feed Trader is responsible for coordinating with existing teams to oversee all front office activities associated with physical commodity trade. This person will work with internal StoneX commercial teams, including risk management consultants and SCS stakeholders to expand merchandising activities, trade relationships, and infrastructure. You’ll need to work closely with internal management, commercial, operations, and accounting teams to relay pertinent information about new business opportunities, costs, and resourcing needs. Responsibilities - Work with commodity buyers to provide commercial assessment of procurement and sales activities, pricing, hedging and risk management execution. - Execute and manage the purchase and sale of commodities and related logistics in support of commodity buyers, within the operational and risk requirements of SCS. - Analyze client operations to determine market exposure, price sensitivity and financial risks. - Refer prospective futures and OTC hedging clients to StoneX risk management consultants when physical trade solutions do not meet their objectives. - Work with internal stakeholders to develop and refine commercial reporting and analytics for key decision makers and provide training on how to use them and review processes. - Identify strategic opportunities, including supply agreements, asset optimization, inventory management. - Assist in collection of valuation data and supporting documentation for commodity inventory and forward contracts. - Assist in the monitoring and managing of daily operations, including risk limits, delivery schedules, trade documentation and trade settlement. - Conduct meetings with personnel to discuss markets, clients, services, industry and other information. - Provide the management team with information and data to help make informed decisions. - Work closely with the broader front office teams to optimize pricing and service. - Contribute to technologies, new designs and processes that create added controls and efficiencies. - This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed. Qualifications - Bachelor’s degree or equivalent work experience. - 5+ years of experience in vessel and/or rail logistics and commodity supply chains. - Some sales experience preferred. - Excellent customer service skills, highly motivated, and self-starter. - Detail oriented, organized, and excellent communication and documentation skills. - Proficient in Microsoft office products. Physical Requirements/Working Conditions - Maintain prompt and regular attendance. - Occasional visits to other offices, client meetings and industry events. - Dynamic, time-sensitive environment.

Role Description We’re looking for an exceptional bilingual Customer Experience Specialist (French, Italian & English) to join our Global superstar team at Too Good To Go. Please note that this role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday. Your mission: - Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. - You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: - Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone. - Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews). - Handle priority situations with high care, as well as contact users and stores proactively when necessary. - Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go. - Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour. - Understand and communicate our customers' needs and motivations to our internal teams locally and globally. - Communicate in French, Italian or English, and when necessary utilise translation tools for additional languages. Qualifications - Experience in Customer Service or Account Management. - Full written and verbal proficiency in French, Italian & English to communicate with users and partners. - A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. - Detail-oriented individuals who are able to stay focused through repetitive tasks. - Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Requirements - Experience in Customer Service or Account Management. - Full written and verbal proficiency in French, Italian & English. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - Detail-oriented individuals. Benefits - Flexible Work & Time Off: Enjoy the flexibility of fully remote work from anywhere in Portugal. - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave. - Health insurance and pension plans (subject to country of employment). - Additional days off for significant life events. - Regular social events like summer and winter parties. - Get to know our community with a monthly free Surprise Bag. - Paid volunteer time through our Shareback volunteering programme. - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.

• Join a team responsible for providing the highest level of faculty support to Pearson educators. • Aid the Faculty Support agents, coaching them, and taking escalations that require expert help. • Proactively checking in with top adoptions and engaging with at-risk adoptions that need added support. • Handle course builds and guidance for accounts requiring a higher service level. • Support the agents, assist with special adoptions, or run instructor onboarding sessions. • Work the 11am - 8pm ET shift, with additional hours during peak volume periods.