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Customer Service Specialist – Faculty Support
Location
New Jersey
Posted
8 days ago
Salary
$57K - $67K / year
Seniority
Mid Level
Job Description
Customer Service Specialist – Faculty Support
Pearson VUE
• Join a team responsible for providing the highest level of faculty support to Pearson educators. • Aid the Faculty Support agents, coaching them, and taking escalations that require expert help. • Proactively checking in with top adoptions and engaging with at-risk adoptions that need added support. • Handle course builds and guidance for accounts requiring a higher service level. • Support the agents, assist with special adoptions, or run instructor onboarding sessions. • Work the 11am - 8pm ET shift, with additional hours during peak volume periods.
Job Requirements
- Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology
- Excellent written and verbal communication skills.
- Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems.
- Excellent organizational and time management skills with the ability to meet multiple deadlines.
- Knowledge of educational technology and the ability to learn, and stay up to date with new technology.
- Ability to learn and actively seek new skills, sharing these with your team.
- Highly motivated, energetic, and collaborative personality.
- Ability to work with cross-functional/cross-company teams to resolve faculty needs quickly.
- Demonstrated leadership through personal responsibility, accountability, and teamwork.
- Flexibility to schedule changes or additional coverage, particularly during peak periods.
- Reliable attendance and punctuality are critical to successful performance in this role.
Benefits
- Compensation at Pearson is influenced by factors including skill set, experience, and location.
- This position is eligible for Pearson’s annual incentive program.
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