Too Good To Go

Role Description We’re looking for an exceptional bilingual Customer Experience Specialist (French, Italian & English) to join our Global superstar team at Too Good To Go. Please note that this role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday. Your mission: - Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. - You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: - Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone. - Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews). - Handle priority situations with high care, as well as contact users and stores proactively when necessary. - Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go. - Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour. - Understand and communicate our customers' needs and motivations to our internal teams locally and globally. - Communicate in French, Italian or English, and when necessary utilise translation tools for additional languages. Qualifications - Experience in Customer Service or Account Management. - Full written and verbal proficiency in French, Italian & English to communicate with users and partners. - A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. - Detail-oriented individuals who are able to stay focused through repetitive tasks. - Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Benefits - A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. - Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission. - Personal and professional development opportunities in a fast-paced scale-up environment. - An inclusive company culture where you can bring your authentic self to work. - A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. - Flexible Work & Time Off - Enjoy the flexibility of fully remote work from anywhere in Portugal. - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave. - Health insurance and pension plans (subject to country of employment). - Additional days off for significant life events. - Connection & Community - Regular social events like summer and winter parties. - Get to know our community with a monthly free Surprise Bag. - Paid volunteer time through our Shareback volunteering programme. - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups. What to expect from our hiring process: - Step 1: 30-minute video interview with a member of the Talent Acquisition team. - Step 2: 90-minute final panel interview and interactive test. How to apply We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. Submit your CV and Cover letter in English. Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. Company Description We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Role Description We’re looking for an exceptional bilingual Customer Experience Specialist (French, Italian & English) to join our Global superstar team at Too Good To Go. Please note that this role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday. Your mission: - Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. - You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: - Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone. - Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews). - Handle priority situations with high care, as well as contact users and stores proactively when necessary. - Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go. - Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour. - Understand and communicate our customers' needs and motivations to our internal teams locally and globally. - Communicate in French, Italian or English, and when necessary utilise translation tools for additional languages. Qualifications - Experience in Customer Service or Account Management. - Full written and verbal proficiency in French, Italian & English to communicate with users and partners. - A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. - Detail-oriented individuals who are able to stay focused through repetitive tasks. - Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Requirements - Experience in Customer Service or Account Management. - Full written and verbal proficiency in French, Italian & English. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - Detail-oriented individuals. Benefits - Flexible Work & Time Off: Enjoy the flexibility of fully remote work from anywhere in Portugal. - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave. - Health insurance and pension plans (subject to country of employment). - Additional days off for significant life events. - Regular social events like summer and winter parties. - Get to know our community with a monthly free Surprise Bag. - Paid volunteer time through our Shareback volunteering programme. - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups.

Role Description In dieser Rolle bist du verantwortlich für die Akquise und das Onboarding neuer Key Account Partner*innen über Telesales. Mit deiner kommunikativen Stärke, deiner strukturierten Arbeitsweise und deinem Gespür für unterschiedliche Partnerbedürfnisse trägst du aktiv dazu bei, überschüssige Lebensmittel zu retten und unser Netzwerk weiter auszubauen. - Segmentübergreifende Akquise und Onboarding neuer Key Account Partner*innen (Tankstellen, Hotels, Supermärkte, Heimtierbedarf, Baumärkte) durch Telesales - Durchführung von rund 150 Anrufen pro Woche sowie Erstellung individuell angepasster E-Mails, abgestimmt auf die Bedürfnisse der Partner*innen und die übergeordnete Vertriebsstrategie - Einführung neuer Partner*innen in das Konzept von Too Good To Go sowie in die Nutzung der App - Beratung der Partner*innen bei der Suche nach der bestmöglichen Lösung für überschüssige Lebensmittel - Gewissenhafte Pflege aller Aktivitäten in unserem CRM-System Salesforce - Sicherstellung einer sauberen Pipeline-Hygiene sowie eigenständiges Tracking relevanter KPIs Qualifications - Leidenschaft für die „Stimme“: Du telefonierst für dein Leben gern und schaffst es, allein durch deine Stimme Vertrauen aufzubauen, Einwände charmant zu entkräften und Menschen zu motivieren. - Resilienz & Ausdauer: 80 % deiner Arbeitszeit am Telefon zu verbringen motiviert dich, direkte Ergebnisse zu erzielen und konsequent an deinen Zielen zu arbeiten. - Kommunikationstalent: Du drückst dich präzise, überzeugend und fließend auf Deutsch aus und verstehst es, die Sprache von Franchiser*innen und Kaufleuten zu sprechen. - Organisationstalent: Du kannst dich hervorragend organisieren und setzt klare Prioritäten, um den größtmöglichen Impact zu erzielen. - Struktur & Datenaffinität: Du arbeitest sicher mit Google Sheets und Salesforce und nutzt Daten gezielt zur Priorisierung deiner täglichen Calls. - Teamgeist: Du bist ein/e echte/r Teamplayer*in und arbeitest gerne sowohl innerhalb deines Teams als auch teamübergreifend zusammen, um gemeinsam Erfolge zu erzielen. - Pluspunkte: Erste Sales-Erfahrung im telefonischen Vertrieb sowie Kenntnisse in MEDDICC sind von Vorteil. Benefits - 100% Remote aus Deutschland - Flexible Arbeitszeiten - Betriebliche Altersvorsorge und Betriebliche Berufsunfähigkeitsversicherung nach der Probezeit - Additional days off for significant life events - Regelmäßige Veranstaltungen wie Sommer- und Winterfeiern - TGTG-Gutscheine im Wert von 50 Euro - Unser Shareback-Programm: Du bekommst drei voll bezahlte Arbeitstage für ehrenamtliche Tätigkeiten im Bereich Lebensmittelrettung. - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups - Wir leben eine aktive Feedback- und Fehlerkultur mit einer offen und ehrlichen Kommunikation. - Ein umfangreiches und strukturiertes Onboarding in unserem Berliner Office. - Ein faires Fixgehalt sowie ein Bonus, der deine Performance entlohnt - Du bekommst von uns einen voll bezahlten Kinder-Krankentag. - Vergünstigte Mitgliedschaften für den Urban Sports Club oder Gutscheine über Hrmony - Jobrad - Individuelle Weiterbildungsmöglichkeiten durch unser eigenes Learning & Development Programm. - Arbeitsausstattung: Macbook + Iphone - Urlaub: 27 Urlaubstage (+ 3 Tage nach Probezeit) Company Description Wir möchten alle inspirieren und befähigen, gemeinsam gegen Lebensmittelverschwendung zu kämpfen. Mit dieser Mission ist es nur natürlich, dass wir ein diverses und inklusives Team von hochqualifizierten Personen aufbauen wollen, die leidenschaftlich daran interessiert sind, Dinge besser zu machen. Wir sind ein Arbeitgeber, der Chancengleichheit bietet, und alle Beschäftigungen werden auf der Grundlage von Qualifikationen, Verdiensten und geschäftlichen Bedürfnissen entschieden.

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact. 💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. We’re looking for an exceptional bilingual Customer Experience Specialist (German & English) to join our Global superstar team at Too Good To Go. This role is fully remote within Portugal Your mission: Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: - Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone - Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews) - Handle priority situations with high care, as well as contact users and stores proactively when necessary - Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go - Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour - Understand and communicate our customers' needs and motivations to our internal teams locally and globally - Communicate in German or English, and when necessary utilise translation tools for additional languages. We are looking for: - Experience in Customer Service or Account Management - Full written and verbal proficiency in German and English to communicate with users and partners. - A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. - Detail-oriented individuals who are able to stay focused through repetitive tasks. - Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Our values - We win together: Food waste is a big beast to fight. We believe in a #oneteam. - We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. - We keep it simple: Our ambitions are bold but our solutions are simple. - We build a legacy: We’re proud of the change we’re driving. - We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. What we have to offer - A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. - Working alongside an international community of users, partners and 1,350+ colleagues across 21 countries that are on the same important mission. - Personal and professional development opportunities in a fast-paced scale-up environment. - An inclusive company culture where you can bring your authentic self to work - A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits - WORK FLEXIBLY: - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave - Health insurance and pension plans (subject to country of employment). - Additional days off for significant life events - CELEBRATE & SOCIALISE - Regular social events like summer and winter parties. - Get to know our community with a monthly free Surprise Bag - Paid volunteer time through our Shareback volunteering programme - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups How to apply - We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. - Submit your CV and Cover letter in English. - Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. #LI-LO1 #LI-Hybrid A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact. 💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. We’re looking for an exceptional bilingual Customer Experience Specialist (Dutch & English) to join our Global superstar team at Too Good To Go. This role is fully remote within Portugal Your mission: Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: - Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone - Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews) - Handle priority situations with high care, as well as contact users and stores proactively when necessary - Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go - Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour - Understand and communicate our customers' needs and motivations to our internal teams locally and globally - Communicate in Dutch or English, and when necessary utilise translation tools for additional languages. We are looking for: - Experience in Customer Service or Account Management - Full written and verbal proficiency in German and English to communicate with users and partners. - A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. - Detail-oriented individuals who are able to stay focused through repetitive tasks. - Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Our values - We win together: Food waste is a big beast to fight. We believe in a #oneteam. - We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. - We keep it simple: Our ambitions are bold but our solutions are simple. - We build a legacy: We’re proud of the change we’re driving. - We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. What we have to offer - A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. - Working alongside an international community of users, partners and 1,350+ colleagues across 21 countries that are on the same important mission. - Personal and professional development opportunities in a fast-paced scale-up environment. - An inclusive company culture where you can bring your authentic self to work - A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits - WORK FLEXIBLY: - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave - Health insurance and pension plans (subject to country of employment). - Additional days off for significant life events - CELEBRATE & SOCIALISE - Regular social events like summer and winter parties. - Get to know our community with a monthly free Surprise Bag - Paid volunteer time through our Shareback volunteering programme - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups How to apply - We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. - Submit your CV and Cover letter in English. - Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. #LI-LO1 #LI-Hybrid A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact. 💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. We’re looking for an exceptional bilingual Customer Experience Specialist (Dutch & English) to join our Global superstar team at Too Good To Go. This role is fully remote within Portugal Your mission: Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as: - Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone - Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews) - Handle priority situations with high care, as well as contact users and stores proactively when necessary - Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go - Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour - Understand and communicate our customers' needs and motivations to our internal teams locally and globally - Communicate in Dutch or English, and when necessary utilise translation tools for additional languages. We are looking for: - Experience in Customer Service or Account Management - Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners. - A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. - Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. - A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. - Detail-oriented individuals who are able to stay focused through repetitive tasks. - Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Our values - We win together: Food waste is a big beast to fight. We believe in a #oneteam. - We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. - We keep it simple: Our ambitions are bold but our solutions are simple. - We build a legacy: We’re proud of the change we’re driving. - We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. What we have to offer - A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. - Working alongside an international community of users, partners and 1,350+ colleagues across 21 countries that are on the same important mission. - Personal and professional development opportunities in a fast-paced scale-up environment. - An inclusive company culture where you can bring your authentic self to work - A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits - WORK FLEXIBLY: - Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave - Health insurance and pension plans (subject to country of employment). - Additional days off for significant life events - CELEBRATE & SOCIALISE - Regular social events like summer and winter parties. - Get to know our community with a monthly free Surprise Bag - Paid volunteer time through our Shareback volunteering programme - Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups How to apply - We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. - Submit your CV and Cover letter in English. - Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. #LI-LO1 #LI-Hybrid A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.