Role Description The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. - Personally strives to delight patients and families by creating a kind, gracious, and caring environment. - Ensures telephone is answered in a timely and professional capacity. - Maintains quality while consistently maintaining minimum expectation levels. - Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists. - Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists. - Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers. Qualifications - High School diploma or equivalent - Basic computer skills Requirements - Previous customer service experience - Ability to multitask while communicating on the phone and in writing with patients - Warm, professional & friendly disposition - Attention to detail - Excellent communication skills - Dental knowledge is a plus - 1 year dental experience (desirable) - Genesys, Google Workspace, Advanced computer skills, telephone (desirable) - Any offer of employment is contingent upon the Company’s determination that the candidate has successfully passed a background check, including a drug screen. Benefits - Benefits are available after 60 days of employment - Medical, dental, and vision insurance with company contribution - Life Insurance - Flexible spending (health and dependent care) account - Paid Time Off & 6 paid holidays off - Employee Stock Ownership Plan - 401K - Daily Pay - Professional development assistance - FREE continuing education opportunities - Employee assistance program

Role Description The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. - Personally strives to delight patients and families by creating a kind, gracious, and caring environment. - Ensures the telephone is answered in a timely and professional capacity. - Maintains quality while consistently maintaining minimum expectation levels. - Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists. - Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists. - Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers. - Effectively converses in Spanish while entering information into systems in English. Qualifications - High School diploma or equivalent - 1 year using both English and Spanish languages in a professional and/or contact center capacity - Basic computer skills - Must be fluent in English and Spanish Requirements - 1 year dental experience (desirable) - Genesys, Google Workspace, Advanced computer skills, telephone (desirable) - Any offer of employment is contingent upon the Company’s determination that the candidate has successfully passed a background check, including a drug screen. Benefits - Benefits are available after 60 days of employment - Medical, dental, and vision insurance with company contribution - Life Insurance - Flexible spending (health and dependent care) account - Paid Time Off & 6 paid holidays off - Employee Stock Ownership Plan - 401K - Daily Pay - Professional development assistance - FREE continuing education opportunities - Employee assistance program

Role Description We are seeking organized, customer-focused individuals to join our team as a Remote Vacation Planner. In this role, you will assist clients with researching options, coordinating travel reservations, and ensuring booking details are accurate and complete while working in a remote environment. - Assist clients with planning and reserving travel such as accommodations, cruises, tours, and packaged vacations - Provide general destination information and travel recommendations based on client preferences - Communicate with travel suppliers to confirm availability, pricing, and reservation details - Respond to inquiries through phone, email, and online communication platforms - Maintain organized client records and documentation - Follow company procedures for quoting, booking, and service Qualifications - Strong communication and customer service skills - Detail-oriented with good organizational ability - Comfortable working independently in a remote setting - Basic computer proficiency and reliable internet access - Must be at least 18 years of age and authorized to work in your location - Prior travel industry experience is helpful but not required; training is provided Benefits - Remote work environment - Structured onboarding and ongoing training - Access to industry tools and supplier partnerships - Opportunities to grow within the organization

• Handles complex account follow-up, denials, and claims resolution • Review, resubmit, and follow up on complex insurance claims • Perform detailed account research and update account information accurately • Resolve denials and ensure adherence to payer contract requirements • Maintain work queues and ensure timely resolution of accounts • Provide support to teammates and cross-train in additional revenue cycle functions • Demonstrate strong documentation, analytics, professionalism, and customer service