Role Description The Clinical Administrative Assistant is responsible for validating the eligibility of providers and members for all authorization requests and preparing Behavioral Health and Substance Use Disorder authorizations for various lines of business, including: - RMHP PRIME Medicaid - RMHP RAE Medicaid - RMHP CHP+ - RMHP IFP - NHP RAE Medicaid This role involves: - Collaborating with leadership guidance. - Referring members to the RMHP Care Coordination Department for aftercare planning. - Notifying providers and requestors of authorization determinations. - Offering peer-to-peer consultations with the RMHP medical director when cases do not meet criteria. - Drafting denial letters with alternative treatment options. - Providing prompt assistance to callers. - Completing required trainings. - Handling incomplete authorization requests by obtaining missing information. - Taking detailed meeting notes. - Providing consultations on various issues. - Maintaining confidentiality and establishing professional relationships. - Handling escalated calls. - Utilizing clinical knowledge to apply evidence-based guidelines. - Monitoring the Behavioral Health Fax Queue. - Verifying and uploading documentation. - Organizing authorization requests. - Ensuring handbook updates and maintaining job aids for team functions. If you are located within the United States and able to work Mountain Time Zone, you will have the flexibility to work remotely. Schedule: Monday-Friday, 8-hour shift between 6am-6pm MST Qualifications - High School Diploma/GED - 2+ years of experience analyzing and solving customer problems - Reside in the USA Requirements - 2 years of experience working in the healthcare industry (preferred) - 2 years of experience working with medical terminology (preferred) Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and provide development for other roles you may be interested in. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

• Lead and manage telehealth implementation projects from kickoff through go-live. • Develop and maintain project plans, timelines, workflows, and implementation documentation. • Coordinate communication between internal teams and hospital stakeholders to ensure successful execution. • Manage multiple implementation projects simultaneously while meeting deadlines and operational goals. • Coordinate onsite implementation and training visits with hospital partners as needed. • Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable. • Review case logs daily for completeness and accuracy with same-day clinician follow-up when needed. • Review all reported issues and communicate updates to hospital stroke coordinators in real time whenever possible. • Review thrombolytic cases daily, identify delays or process improvement opportunities, and initiate root cause analysis for Door-to-Needle times exceeding benchmarks. • Manage documentation requests from hospital partners and coordinate provider follow-up promptly. • Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review. • Collaborate daily with physician leads regarding ongoing quality initiatives and operational concerns. • Prepare and report monthly stroke quality metrics by site, provider, and organizational trends. • Participate in hospital stroke committee meetings and educational sessions. • Coordinate educational lectures, mock drills, and Sevaro training initiatives. • Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines. • Support pre-implementation meetings and onboarding activities for new hospital partners. • Review stroke alert workflows, protocols, and order sets for quality improvement opportunities. • Contribute to Sevaro’s Joint Commission accreditation maintenance by ensuring clinical workflows, case documentation, and quality processes meet or exceed applicable standards. • Fulfill administrator on-call responsibilities as assigned, ensuring continuity of operational support across all hours of service. • Serve as a primary operational contact for Sevaro clinicians throughout their engagement with the organization. • Address clinician questions, concerns, and operational needs while escalating issues appropriately. • Foster strong clinician relationships through responsive communication and operational support. • Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management. • Serve as the primary operational contact for hospital stakeholders. • Coordinate onsite quality visits and service expansion initiatives. • Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes. • Provide educational resources and operational support to ensure successful program utilization.

Role Description The Senior Clinical Support Specialist - Aortic (Sr. CSS) is instrumental in clinical trial execution, bringing extensive expertise in managing clinical trial site relationships from selection through enrollment on a national and global scale. As a seasoned subject matter expert (SME) in the aortic disease state, the Sr. CSS manages site recruitment and qualification, drives patient recruitment and enrollment strategies at the study level, and ensures high standards in protocol adherence, patient safety, and procedural outcomes during case support. The Sr. CSS - Aortic assumes a mentorship role within the Clinical Support team, providing strategic direction and expertise in the planning and execution of clinical research programs. Responsibilities - Manages study activities at the site, including oversight of site selection, Site Qualification Visits (SQVs), Site Initiation Visits (SIVs), expert-level procedural support including pre-case planning, protocol eligibility, query resolution, and ensures the accuracy and timely execution of core-lab imaging requirements, including uploads. - Develops and maintains study specific Clinical Support Plans (CSP), Investigational Product Management Plan (IPMP), Clinical Training Plan, and other study plans as assigned and secures compliance to plans across team members. - Acts as a trusted clinical advisor to aortic Investigators and research staff, ensuring strict adherence to protocol, including eligibility during case support, regulatory compliance, and the efficient conduct of study operations, as well as providing technical assistance with Terumo products, reporting device complaints when appropriate, within company guidelines. - Provides input on key study documents, including protocols, study plans, Investigational Brochures, and Information for Use to drive successful outcomes as a clinical SME for the aortic disease state. - Develops and manages tools to track and analyze trends at sites and across the study including site-specific recruitment, patient screening and enrollment metrics, investigational device use/errors, and identifies additional study specific trends that may require evaluation and/or mitigation. - Mentors and facilitates collaboration with cross-functional teams to ensure adherence to study protocols, regulatory guidelines, and industry standards throughout the duration of clinical trials, including GCP, ICH, and FDA guidelines. - Maintains oversight of strict medical device transaction accountability at the site and study level to ensure accurate fulfillment and consumption of investigational products, including ownership and mentoring of team members. Qualifications - Bachelor’s degree required (Biology, Chemistry, Sports Medicine, Nursing, Engineering, or Health Sciences field strongly preferred). - Minimum of 5 years interactive scrub experience in an interventional cath, vascular, or radiology lab performing high volume aortic interventional procedures or 5 years supporting interventional aortic devices in an industry role required. - 2 years’ experience in a clinical role in either medical device or device use within a clinical setting required or equivalent combination of education, training and relevant experience. - Practical experience in supporting or managing clinical research activities in a regulated environment desired. Knowledge, Skills and Abilities (KSA) - Exceptional clinical knowledge base in anatomy, physiology, aortic, neurovascular, and cardiology/interventional procedures and terminology. - Comprehensive understanding of angiographic imaging and aortic case progression. - Ability to review CT imaging for educational and procedural support purposes in aortic disease–focused clinical studies. - Ability to develop strong relationships in a highly trusted role with investigator base including study coordinators, physicians, and cath lab staff. - Strong communication and interpersonal skills to demonstrate products and procedures clearly and succinctly. - Ability to lead the creation and delivery of impactful presentations to high-level stakeholders and mentors others in presentation techniques. - Ability to proactively facilitate collaboration with cross-functional groups, especially R&D, clinical and marketing, to represent the investigator perspective on product enhancements and new product development. - Ability to interpret, analyze, and effectively address clinical data. - Ability to prioritize tasks and exercise judgment to work independently and effectively as a remote team member. - Ability to demonstrate a proactive approach to problem-solving, identifying and addressing challenges as they arise to ensure timely resolution and minimize impact on study timelines and objectives. - Ability to take ownership of assigned tasks and projects, demonstrating the ability to work independently and efficiently while also seeking guidance and support when needed. - Attention to detail, analytical thinking, and a commitment to delivering high-quality work in a fast-paced environment. - Comprehensive knowledge of FDA regulations, clinical trial processes, and industry best practices, developed through extensive experience in clinical research. Benefits - Annual bonus - Paid vacation - Paid holidays - Health, dental and vision benefits - 401(k) with matching contributions - Tax advantage savings accounts - Legal plan - Voluntary life and AD&D insurance - Voluntary long-term disability - Short term disability - Critical illness and accident insurance - Parental leave - Personal leave - Tuition reimbursement - Travel assistance - Employee assistance program

• Support the Study Lead and cross-functional study team in day-to-day clinical trial operations • Support activities such as: Clinical Trial Team (CTT) meeting coordination and minutes, Clinical supplies planning and tracking, Lab specimen tracking and reconciliation, Imaging data reconciliation, Study status reporting and updates, Study closeout activities • Contribute to single or multiple studies, depending on scope and complexity • Lead smaller or limited-scope studies, as appropriate (e.g., survival follow-up studies) • Track and manage study timelines using project management tools • Collaborate with internal stakeholders and external partners, including investigative sites, vendors, and committees • Support achievement of study milestones and clinical objectives