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Elastic

Self-described as the leading platform for search-powered solutions, Elastic helps organizations, their customers, and their employees find what they need faster while protecting a

Federal Civilian Program Manager

Location

United States

Posted

5 days ago

Salary

$106.9K - $202.7K / year

Seniority

Lead

No structured requirement data.

Job Description

Federal Civilian Program Manager

Elastic

Role Description We are seeking a Project Lead to coordinate cross‑functional efforts between Sales, Product Management, Elastic Professional Services and our contractor partner, ECS Federal, to ensure the successful delivery and growth of our SIEMaaS program. This role will focus on customer onboarding, program coordination, and help to provide consistent communication across all stakeholders. - Serve as the primary point of coordination between CISA Account team, Civilian Sales team, Professional Services, Product Management, and ECS Federal. - Cohesive alignment directly with the supporting CISA Account Team (AE, SA and CA). - Working with CISA CA/SA to coordinate resources for the Cloud and availability to bring on new tenants. - Lead and track onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition. - Develop and manage project plans, timelines, and milestones for customer onboarding and ongoing program initiatives. - Facilitate regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications. - Identify risks, dependencies, and blockers; proactively drive resolution to maintain momentum via escalations process. - Ensure alignment on customer requirements, scope, and success criteria across all teams. - Support continuous improvement of onboarding processes and program delivery. - Elastic central point of contact for all sales related activity - AE’s working with Agency’s coordinate efforts and provide transparency to CISA Account team on ongoing efforts. Qualifications - Experience leading cross-functional projects in a SaaS, security, or managed services environment. - Strong understanding of customer onboarding and delivery processes. - Excellent communication and stakeholder management skills. - Ability to coordinate effectively with internal teams and external contractors. - Organized, proactive, and comfortable managing multiple priorities and demands. Requirements - On-time, successful onboarding of SIEMaaS customers. - Clear, regular, and transparent communication across all stakeholders. - Strong collaboration between CISA Account team, Civilian Sales teams, Product, and ECS Federal. - High customer satisfaction and measurable program success. - Mission driven success. - Strong Internal/External Communications Skillset. Benefits - Compensation for this role is in the form of base salary. This role does not have a variable compensation component. - The typical starting salary range for new hires in this role is $106,900 — $169,100 USD. - In select locations, an alternate salary range may apply: $128,200 — $202,700 USD. - Eligible to participate in Elastic's stock program. - Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings. - Health coverage for you and your family in many locations. - Flexible locations and schedules for many roles. - Generous number of vacation days each year. - We match up to $2000 for financial donations and service. - Up to 40 hours each year to use toward volunteer projects. - Minimum of 16 weeks of parental leave.

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