• Own Benefits Consultant Training & Education • Develop and deliver scalable training programs: ICHRA 101 (foundational education), Product training and platform walkthroughs, Advanced “ICHRA 2.0” selling and strategy sessions • Host live and virtual sessions (webinars, workshops, in-person events) • Build a repeatable curriculum and content library that benefits consultants can access on-demand • Lead ICHRA Readiness Certification by owning and evolving the ICHRA Readiness Certification Program • Track certification progress and tie to benefits consultant performance and pipeline • Drive Benefits Consultant Funnel Management by identifying friction points in the benefits consultant journey and closing gaps through enablement • Partner cross-functionally with Sales, Business Development, and Marketing, aligning messaging and supporting initiatives like webinars, roadshows, and partner events • Be the Voice of the Benefits Consultant by building strong, trusted relationships and bringing feedback into product, marketing, and GTM strategy

• Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Quickly assess customer needs, urgency, and preferences • Accurately handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly, meeting SLA expectations • Follow company and customer policies, ensuring global compliance • Give feedback to stakeholders on goal progress and key processes • Participate in team meetings on products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics

• Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Quickly assess customer needs, urgency, and preferences • Accurately handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly, meeting SLA expectations • Follow company and customer policies, ensuring global compliance • Give feedback to stakeholders on goal progress and key processes • Participate in team meetings on products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics

Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory - Language: Fluency in English and Spanish - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing