Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory - Language: Fluency in English and Spanish - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

• Help clients translate real-world needs into practical, state-of-the-art GIS technology-driven solutions • Collaborate with clients to prepare multi-year GIS implementation and migration strategies • Collect, organize, and present client requirements, objectives, and business workflows to develop actionable geospatial strategies and technical work plans • Analyze and interpret business and technical problems specific to water utilities • Advise customers on relevant GIS strategies, architectures, product selection, and release planning • Lead project management activities, including planning, execution, and delivery of water utilities GIS projects • Create and manage the scope, cost, schedule, and contractual deliverables through planning, tracking, quality assurance, change control, and risk management • Manage small to large scale projects and lead project teams during requirements, analysis, design, build, and rollout • Track project performance and report on status • Work with Esri’s marketing and sales teams to grow and support our practice

Role Description As a Solution Advisor at Bluewave focused on CCaaS & Contact Center Solutions, you will lead discovery, deal support, and solution development for client engagements focused on Contact Center as a Service (CCaaS) and related CX, EX, and AI solutions. In this role, you’ll partner closely with Sales, Client Success, Delivery, clients, and strategic technology partners to translate business objectives into practical solution paths, vendor shortlists, and executable roadmaps that improve customer experience, agent productivity, and operational efficiency. You will serve as a trusted advisor to enterprise and upper mid-market clients, with a strong emphasis on requirements definition, vendor evaluation, comparative analysis, and moving work forward with urgency and clarity. You bring strong consultative skills, structured thinking, natural curiosity, and the activation energy to turn complex client environments into clear recommendations, practical deliverables, and next steps that keep momentum high. What you’ll do - Client discovery and assessment - Lead structured discovery sessions with business, technology, and operations stakeholders across Contact Center, CX, IT, Security, Compliance, and Finance. - Analyze current-state environments, including contact flows, channels, workforce management, quality management, analytics, and integrations across CRM, ticketing, knowledge, and unified communications platforms. - Identify pain points and constraints across people, process, technology, and customer experience outcomes such as first contact resolution, CSAT, NPS, handle time, and staffing efficiency. - Develop clear, prioritized requirements workbooks, assessment outputs, and gap analyses for CCaaS and contact center initiatives. - Solution architecture and design - Collaborate with clients and potential suppliers to shape future-state CCaaS and contact center approaches across voice, chat, email, SMS, social, video, and in-app messaging channels. - Help define approaches for IVR, virtual agents, self-service, agent assist, workflow automation, and related AI-enabled use cases. - Map vendor capabilities to client requirements, including security, compliance, data residency, integration, licensing, and budget considerations. - Translate working sessions into clear solution diagrams, evaluation materials, migration approaches, and phased roadmaps that are practical for client teams to execute and useful for Bluewave teams to reuse. - Vendor evaluation and comparative analysis - Maintain strong working knowledge of major CCaaS and contact center platforms such as Genesys, NICE, Five9, Talkdesk, Cisco, Avaya, RingCentral, 8x8, inContact, and related providers. - Maintain familiarity with adjacent CX and AI ecosystem tools such as Cresta, Zenarate, Level AI, SuccessKPI, and similar platforms. - Build and present vendor comparison matrices and shortlists that clearly outline functional strengths and weaknesses, architectural fit, operational complexity, roadmap alignment, and commercial considerations. - Support RFI and RFP development, response evaluation, and final recommendation presentations. - Sales enablement and deal support - Act as the primary technical and functional resource on CCaaS and contact center pursuits from early qualification through close. - Participate in client calls, workshops, and executive briefings to clarify requirements, shape opportunity strategy, and position solutions effectively. - Address objections, risks, assumptions, and trade-offs in a clear and business-oriented way. - Develop presentation materials, solution briefs, and ROI narratives tailored to each client’s business case. - Thought leadership and practice development - Contribute to and refine frameworks, questionnaires, templates, and assessment tools for CCaaS and contact center engagements. - Help create repeatable processes, artifacts, and deliverables that strengthen Bluewave’s ability to scale high-quality work across the team. - Track market trends in CX, AI, self-service, workforce management, and customer journey orchestration, and translate them into practical guidance for clients and internal teams. - Deliver internal training and enablement for Sales, Client Success, and fellow Solution Advisors on CCaaS fundamentals, vendor landscape, and opportunity qualification. - Help author internal guides, playbooks, best practices, and customer-facing decision frameworks. Qualifications - 5+ years of experience in a Contact Center, CCaaS, or CX technology role such as Solution Architect, Pre-Sales Engineer, Contact Center Engineer, CX Consultant, or similar. - Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience. - Technical curiosity coupled with results-oriented activation energy. - Demonstrated experience designing, evaluating, and/or implementing CCaaS solutions. - Experience as a contact center operator, executive, and/or decision-maker is a strong plus. - Strong understanding of IVR, IVA, virtual agents, self-service, agent assist, and workflow automation use cases. - Experience with workforce management, quality management, interaction analytics, and reporting or BI in contact center environments. - Proven ability to lead requirements discovery with business and IT stakeholders. - Proven ability to build comparison and decision frameworks and explain trade-offs clearly. - Strong presentation skills, including the ability to present complex architectures and options to non-technical executives. It’s a plus if you’ve got - Relevant certifications, including vendor-specific CCaaS, contact center, or CX certifications. - Familiarity with AI-driven analytics and agent assist tools, including real-time transcription, summarization, coaching, and predictive CSAT capabilities. - Familiarity with security, compliance, and privacy requirements in regulated industries, including PCI, HIPAA, HITRUST, GDPR, call recording, and redaction considerations. - Familiarity with UC and collaboration ecosystems such as Microsoft Teams, Zoom, and Webex, and how they intersect with contact center environments. - Comfort building TCO and ROI models and framing the financial impact of technology decisions. - Strong proficiency in Excel and PowerPoint. - Strong written deliverable skills, including discovery workbooks, strategic blueprints, provider comparison matrices, and executive summaries. Work Location This is a full-time, remote role based in the United States. Occasional travel may be required for client meetings, internal collaboration sessions, and industry events. Eligibility Bluewave is an E-Verify employer. We are not sponsoring work visas for this position at this time. Compensation and Benefits - Annual base salary range: $110,000-$140,000 - Annual estimated commission potential: $20,000-$50,000 - Annual on-target earnings range: $130,000-$190,000 - Full benefits package including health insurance options, generous 401(k) match, Open PTO, Paid Parental Leave, and more. Selection Process We are grateful for your interest in this opportunity. Should you decide to apply, you may encounter the following steps: - Assessment: Predictive Index assessment to help us better understand your work styles and behaviors. - Interviews: May include interviews with the hiring manager, Solution Advisory leadership, and other key stakeholders. - Candidates who successfully demonstrate alignment with the role at each stage will advance through the process.

• Execute corporate quality of life and health projects and events • Recruit professionals for the delivery of ad hoc/one-off events • Coordinate actions and events with clients, health insurance brokers, and contracted professionals remotely via meeting platforms • Monitor events remotely with clients and partners • Prepare management reports for events • Manage all event information for the client portfolio and financial details (payments to professionals) for which you will be responsible in the department's control spreadsheet • Contribute to the development of new products and processes for the area • Maintain strong relationships with Vital Work's clients and partners • Perform administrative tasks related to the events in your client portfolio • Collaborate with and support the team at events when needed, and assist other departments when participation or input is requested