• Own experimentation and test analytics: Design, implement, and analyze A/B and multivariate tests across the product experience, including funnel optimizations to new feature launches • Build and maintain core product & business dashboards: Develop, automate, and continuously improve dashboards and reporting that track key product, funnel, and customer metrics; make it easy for PMs and leaders to self-serve insights and monitor performance. • Lead product analytics tooling and instrumentation: Own the roadmap, governance, and best practices for our product analytics stack (event schemas, tracking plans, data quality); partner closely with Product and Engineering to ensure every new feature ships with the right instrumentation and metrics. • Create and evolve a customer 360 view: Bring together product usage, marketing, servicing data into a holistic view of the customer journey; identify segments, behaviors, and opportunities that drive acquisition, conversion, engagement, and long-term value. • Translate customer feedback & data into actionable insights: Combine quantitative analysis (funnels, experiments) with qualitative signals (surveys, NPS, interviews, customer service calls and tickets) to surface insights and recommendations that shape product strategy and prioritization. • Own lightweight customer research programs: Lead customer surveys, NPS programs, and usability interview syntheses; conduct competitive and market analysis; translate qualitative findings into product recommendations that complement quantitative work • Leverage AI tools to accelerate analysis and insight generation: Actively use AI-powered tools (e.g.- LLM-assisted data exploration, AI-enhanced analytics platforms) to increase the speed and depth of analysis; help the team develop frameworks for where AI can improve experimentation, personalization, and product decisions

• This position will focus on product data and business intelligence and will support a wide range of business initiatives including analytics, reporting, product filings and the development of new product capabilities in collaboration with various rating Platforms. • The position will work closely with multiple business and IT areas including agency operations, the business intelligence community, representatives from individual business units and enterprise applications. • Ability to work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors. • Support product management by delivering critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics. • Research key business data using statistical analysis and data mining to understand historical patterns that can be utilized to improve business performance. • Develops the programming of scalable and flexible data reporting and analysis solutions to fulfill the needs of the team. • Monitors product performance/results in coordination with actuarial, loss analytic and performance analytics. • Monitor the marketplace for emerging opportunities and identify competitor and industrial changes impacting the effectiveness of the current product offers and pricing position. • Work with business stakeholders to provide technical and analytical leadership, controlling aspects of the development of project deliverables including cross-functional program management, data gathering and manipulation, analysis and modelling, and communication of insights and recommendations. • Provides data mining, pattern and root cause analyses to help business units understand areas of untapped opportunity. • Find areas of weakness and opportunity based on book performance. • Formulates an analytic data-driven approach to address business questions around product, pricing, processes and/or underwriting rules to take advantage of opportunities and strengthen weaknesses. • Works with product management and actuaries in developing and filing class, rate and / or form filings. • Provide, create, and develop automated technical solutions to complex manually intensive processes via Microsoft tools. • Provide guidance, collaboration, and execution of advanced data analysis. • Enhance/maintain departmental data/databases. • Participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence application(s).

• This position will focus on product data and business intelligence. • Support a wide range of business initiatives including analytics, reporting, product filings and the development of new product capabilities. • Work closely with multiple business and IT areas including agency operations. • Support product management by delivering critical analytical insights; research, conduct high-quality analyses, reports, and communicate key product performance metrics. • Develop and program scalable and flexible data reporting and analysis solutions to fulfill the team's needs. • Monitor product performance/results in coordination with actuarial, loss analytics and performance analytics. • Find areas of weakness and opportunity based on book performance. • Collaborate with Product Managers to formulate an analytic data-driven approach. • Provide guidance, collaboration, and execution of advanced data analysis. • Participate in testing and QA work of various inputs to and outputs from the data warehouse and Business Intelligence applications.

Description We are hiring a Product Owner II to lead product ownership for SIU / Fraud capabilities with a near-term focus on Major Case within Lumen. This role sits at the center of business strategy, user workflow design, and technology delivery, translating investigative needs into clear priorities, driving tradeoff decisions, and shaping capabilities that improve investigator effectiveness, delivery quality, and business outcomes. It is a high-leverage role for someone who can operate across ambiguity, influence decisions across stakeholders, and turn complex fraud and investigation problems into usable products. Lead the strategy and execution for SIU software product capabilities that improve fraud detection, investigative effectiveness, and operational decision quality across multiple business lines. Own a complex product space that includes cross-team coordination, dependency management, and roadmap tradeoffs across data, workflow, analytics, and third-party integrations. Partner closely with engineering, data science, operations, claims leadership, and external vendors to deliver measurable outcomes in fraud mitigation, investigator productivity, compliance, and platform scalability. This role is accountable not only for backlog quality and delivery execution, but also for establishing decision frameworks, sequencing investments, and aligning stakeholders around a coherent SIU capability strategy. Success requires balancing immediate needs with longer-term platform health, model performance, regulatory constraints, and portfolio-level priorities. The Product Owner II influences outcomes across squads and partner teams through structured prioritization, clear communication, and disciplined tradeoff management Key Responsibilities: - Own and prioritize the software product backlog for SIU / Fraud capabilities, with emphasis on Major Case and adjacent investigation workflows within Lumen. - Partner with SIU business leaders, engineering, design, and cross-functional stakeholders to define product outcomes, translate needs into epics and user stories, and make scope and tradeoffs explicit. - Lead product discovery and delivery for complex workflow, data, and user experience problems, ensuring releases are aligned to business value, operational needs, and technical feasibility. - Maintain alignment across squads and stakeholders by clarifying priorities, dependencies, risks, and release decisions. - Represent the voice of the user and the business in Agile delivery, while helping the team stay focused on the highest-value work. - Contribute to roadmap thinking beyond immediate sprint execution by connecting tactical delivery to longer-term capability evolution across SIU / Fraud. Ideal Candidate: - The strongest candidate brings Claims product or process ownership, or similar experience in a complex operational or regulated environment and knows how to balance business value, user needs, and technical constraints. - They are strong at gathering inputs, synthesis, prioritization, and stakeholder alignment, but more importantly they exercise good judgement: they can identify the decision, expose tradeoffs, and move work forward in ambiguous conditions. - General critical attributes are structured thinking, strong partnership with engineering and business leaders, comfort with dependency management, and the ability to translate complex problems into actionable product direction. - The right person is pragmatic, credible with stakeholders, and able to confidently drive progress. This role may have in-office requirements depending on candidate location. Qualifications - Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. - Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. - Able to influence a diverse group of stakeholders; strong leadership skills. - Able to make difficult and quick decisions daily. - Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. - Experience in the insurance industry preferred. - Knowledge of relevant products and portfolio preferred. - Strong experimental mindset to drive innovation amongst uncertainty. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco USD $106000.00 - $197000.00