Role Description As a Support Worker, you’ll be part of a dedicated, hands-on team supporting individuals with a range of complex needs such as Autism, Learning disabilities, Mental health conditions, & Challenging behaviour. Your work will make a direct and lasting impact. - Supporting individuals with essential daily tasks such as cooking, personal care, cleaning, and budgeting - Encouraging independence and building confidence through meaningful activities and community access - Being a calm, reliable presence during difficult times, offering emotional reassurance and structure - Promoting routines and relationships that help people feel safe, respected, and included - Monitoring and recording progress, recognising and celebrating small wins every day - Working regular 12-hour shifts — including waking nights — to provide consistent and high-quality care Qualifications - A Full UK (manual) driving licence - A minimum of one year’s experience working in care or support (desirable) - Compassion, resilience, and emotional intelligence - Confidence working with individuals with learning disabilities, autism, and behaviours that challenge - Basic IT skills for communication and record-keeping - Flexibility to work across services in Shropshire and Staffordshire - A team-first attitude and commitment to delivering person-centred care Requirements - Must be flexible & hold a full UK driving license - At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK - Note: We are unable to offer sponsorship opportunities Benefits - Full-Time | £20.00 Per Hour (flat rate) - Fully funded training and career development opportunities - 24/7 GP access for you and your immediate family - Free mental health support and wellbeing check-ins - Life insurance and everyday support advice lines - Retail discounts and vouchers (Amazon, Tesco, Nike, and more) - Up to 33% off gym memberships and wellbeing reward schemes - Employee of the Month recognition and £50 voucher prize - Structured rota supporting a healthy work-life balance

At Rapid7, we believe exceptional customer experiences start with operational excellence behind the scenes. As an Order Management Specialist, you'll play a critical role in supporting our global sales organisation by ensuring customer transactions are processed accurately, efficiently, and with minimal friction. Working at the intersection of sales, finance, legal, IT and customer success, you'll help turn complex contracts into seamless customer outcomes while contributing to the scalability and growth of a fast-paced, mission-driven business. About the Team Rapid7's Order Management Team is responsible for processing orders and working closely with sellers to ensure that when a customer makes a purchase, business requirements have been met and the deal is transacted efficiently. To keep the proposal-to-cash process running smoothly for our customers and internal stakeholders, OM collaborates with teams upstream and downstream that handle quoting, license fulfillment, invoicing, and accounting. About the Role Accelerate the momentum of our global sales engine by turning complex contracts into operational reality. This role sits at the intersection of sales velocity and fiscal discipline, directly influencing company growth by ensuring frictionless fulfillment for our customers while maintaining absolute compliance across our systems. As an Order Management Specialist, your primary responsibility will be to support Rapid7's global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that we are able to fulfill orders in a timely manner, with as little friction as possible. Specifically, your focus will be to: - Utilize NetSuite, Salesforce, and Freshworks to administer processing of various sales orders and capture contract data. - Partner closely with different sales groups to ensure transactional contracts are complete, accurate, and meet internal booking requirements. - Review, approve, and reject quotes with a high level of accuracy and attention to detail. - Fulfill software subscription orders with guidance from teammates and technical resources. - Collaborate cross-functionally with Rapid7 Legal, IT, Commissions, Revenue Accounting, and Accounts Receivable to resolve issues. - Triage inquiries, troubleshoot problems, and provide direction to cross-functional business units regarding customer issues. - Participate in cross-functional projects that drive operational efficiency to support global scalability goals. - Assist in the testing and implementation of new system functionality and SKUs to expand our operational footprint. The skills and qualities you'll bring include: - Experience working in a sales operations, customer service, or finance-related function. - Demonstrated ability to navigate ambiguity and adapt effectively to evolving priorities, processes, and business needs in a dynamic, fast-paced environment. - Strong sense of ownership and accountability, consistently taking responsibility for outcomes, driving issues to resolution, and delivering high-quality results with minimal oversight. - Exceptional communication skills demonstrated through channels like email, Slack, and internal meetings. - Proven attention to detail when managing complex documentation or transactional processes. - Collaborative approach to problem-solving when navigating cross-departmental bottlenecks. - Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment. - High level of comfort navigating CRM and ERP technologies like NetSuite and Salesforce. - Capacity to partner effectively with teammates and stakeholders across different global time zones. - Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-KB2 #LI-KB2 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

• Respond to customer inquiries via phone, chat, and email, with a customer-focused mindset • Maintain an in-depth knowledge of Article products and programs to assist customers with product inquiries and style input • Prioritize the customer experience by taking opportunities to build meaningful connections with our customers; adapt your approach according to customer needs and motivations • Assist customers through the pre-purchase journey • Assist customers with processing order changes, exchanges, replacements, and returns requests with a sense of urgency • Collaborate with internal teams (Logistics, Quality etc.) to ensure quick and effective resolution of customer issues • Participate in special projects, task teams, and perform other duties as required

Role Description We're hiring Customer Support Representatives to help parents get the most out of our learning platform. You'll meet families over Google Meet, walk them through technical issues, and answer questions about our program and campuses. We need people who are clear, patient, and good with technology. Parents come to us at all hours, so this is the kind of role where calm problem-solving matters more than a script. What You'll Do: - Help Parents Over Video: Meet families on Google Meet, listen to the problem, and walk them through a fix in plain language they can follow. - Solve Technical Issues: Troubleshoot common platform and login problems, explain what went wrong, and get the parent back on track quickly. - Support Prospective Families: Answer questions from parents who are considering the program, including questions about how it works and what our campuses offer. - Help With Facility Questions: Point parents to the right information about our campuses and facilities and follow up when you need to find an answer. - Cover Your Shift Reliably: Show up for your scheduled hours and be ready to take calls. We provide round-the-clock support, so coverage depends on people being there when they say they will. - Keep Clear Records: Note what each parent needed and how you resolved it so the next person has the full picture. Qualifications - Fluent, Native English Speaker: You're a native English speaker and fully fluent. Parents should understand you easily on a video call, and you should understand them. - Genuinely Tech Savvy: You're comfortable with software, browsers, logins, and common tech problems. When something breaks, you can figure it out and explain the fix to someone who isn't technical. - Patient On Calls: You stay calm with frustrated or confused parents and keep the conversation moving toward a solution. - A Solid Internet Connection: You have reliable, high-speed internet that can handle video calls without dropping or lagging. This is a hard requirement for the role. - Location: Remote (U.S.). U.S. work authorization required. Bonus Points - Customer Support Background: You've worked in a support, help desk, or call center role and know how to handle a queue. - Comfortable On Camera: You're at ease talking to people over video and come across as warm and professional. - Bilingual: You speak Spanish or another language in addition to English. Not required, but a real plus given the families we serve. - Flexible Schedule: You can take overnight or weekend shifts, which helps us keep full coverage.