Bluewave Technology Group

Role Description As a Solution Advisor at Bluewave focused on CCaaS & Contact Center Solutions, you will lead discovery, deal support, and solution development for client engagements focused on Contact Center as a Service (CCaaS) and related CX, EX, and AI solutions. In this role, you’ll partner closely with Sales, Client Success, Delivery, clients, and strategic technology partners to translate business objectives into practical solution paths, vendor shortlists, and executable roadmaps that improve customer experience, agent productivity, and operational efficiency. You will serve as a trusted advisor to enterprise and upper mid-market clients, with a strong emphasis on requirements definition, vendor evaluation, comparative analysis, and moving work forward with urgency and clarity. You bring strong consultative skills, structured thinking, natural curiosity, and the activation energy to turn complex client environments into clear recommendations, practical deliverables, and next steps that keep momentum high. What you’ll do - Client discovery and assessment - Lead structured discovery sessions with business, technology, and operations stakeholders across Contact Center, CX, IT, Security, Compliance, and Finance. - Analyze current-state environments, including contact flows, channels, workforce management, quality management, analytics, and integrations across CRM, ticketing, knowledge, and unified communications platforms. - Identify pain points and constraints across people, process, technology, and customer experience outcomes such as first contact resolution, CSAT, NPS, handle time, and staffing efficiency. - Develop clear, prioritized requirements workbooks, assessment outputs, and gap analyses for CCaaS and contact center initiatives. - Solution architecture and design - Collaborate with clients and potential suppliers to shape future-state CCaaS and contact center approaches across voice, chat, email, SMS, social, video, and in-app messaging channels. - Help define approaches for IVR, virtual agents, self-service, agent assist, workflow automation, and related AI-enabled use cases. - Map vendor capabilities to client requirements, including security, compliance, data residency, integration, licensing, and budget considerations. - Translate working sessions into clear solution diagrams, evaluation materials, migration approaches, and phased roadmaps that are practical for client teams to execute and useful for Bluewave teams to reuse. - Vendor evaluation and comparative analysis - Maintain strong working knowledge of major CCaaS and contact center platforms such as Genesys, NICE, Five9, Talkdesk, Cisco, Avaya, RingCentral, 8x8, inContact, and related providers. - Maintain familiarity with adjacent CX and AI ecosystem tools such as Cresta, Zenarate, Level AI, SuccessKPI, and similar platforms. - Build and present vendor comparison matrices and shortlists that clearly outline functional strengths and weaknesses, architectural fit, operational complexity, roadmap alignment, and commercial considerations. - Support RFI and RFP development, response evaluation, and final recommendation presentations. - Sales enablement and deal support - Act as the primary technical and functional resource on CCaaS and contact center pursuits from early qualification through close. - Participate in client calls, workshops, and executive briefings to clarify requirements, shape opportunity strategy, and position solutions effectively. - Address objections, risks, assumptions, and trade-offs in a clear and business-oriented way. - Develop presentation materials, solution briefs, and ROI narratives tailored to each client’s business case. - Thought leadership and practice development - Contribute to and refine frameworks, questionnaires, templates, and assessment tools for CCaaS and contact center engagements. - Help create repeatable processes, artifacts, and deliverables that strengthen Bluewave’s ability to scale high-quality work across the team. - Track market trends in CX, AI, self-service, workforce management, and customer journey orchestration, and translate them into practical guidance for clients and internal teams. - Deliver internal training and enablement for Sales, Client Success, and fellow Solution Advisors on CCaaS fundamentals, vendor landscape, and opportunity qualification. - Help author internal guides, playbooks, best practices, and customer-facing decision frameworks. Qualifications - 5+ years of experience in a Contact Center, CCaaS, or CX technology role such as Solution Architect, Pre-Sales Engineer, Contact Center Engineer, CX Consultant, or similar. - Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience. - Technical curiosity coupled with results-oriented activation energy. - Demonstrated experience designing, evaluating, and/or implementing CCaaS solutions. - Experience as a contact center operator, executive, and/or decision-maker is a strong plus. - Strong understanding of IVR, IVA, virtual agents, self-service, agent assist, and workflow automation use cases. - Experience with workforce management, quality management, interaction analytics, and reporting or BI in contact center environments. - Proven ability to lead requirements discovery with business and IT stakeholders. - Proven ability to build comparison and decision frameworks and explain trade-offs clearly. - Strong presentation skills, including the ability to present complex architectures and options to non-technical executives. It’s a plus if you’ve got - Relevant certifications, including vendor-specific CCaaS, contact center, or CX certifications. - Familiarity with AI-driven analytics and agent assist tools, including real-time transcription, summarization, coaching, and predictive CSAT capabilities. - Familiarity with security, compliance, and privacy requirements in regulated industries, including PCI, HIPAA, HITRUST, GDPR, call recording, and redaction considerations. - Familiarity with UC and collaboration ecosystems such as Microsoft Teams, Zoom, and Webex, and how they intersect with contact center environments. - Comfort building TCO and ROI models and framing the financial impact of technology decisions. - Strong proficiency in Excel and PowerPoint. - Strong written deliverable skills, including discovery workbooks, strategic blueprints, provider comparison matrices, and executive summaries. Work Location This is a full-time, remote role based in the United States. Occasional travel may be required for client meetings, internal collaboration sessions, and industry events. Eligibility Bluewave is an E-Verify employer. We are not sponsoring work visas for this position at this time. Compensation and Benefits - Annual base salary range: $110,000-$140,000 - Annual estimated commission potential: $20,000-$50,000 - Annual on-target earnings range: $130,000-$190,000 - Full benefits package including health insurance options, generous 401(k) match, Open PTO, Paid Parental Leave, and more. Selection Process We are grateful for your interest in this opportunity. Should you decide to apply, you may encounter the following steps: - Assessment: Predictive Index assessment to help us better understand your work styles and behaviors. - Interviews: May include interviews with the hiring manager, Solution Advisory leadership, and other key stakeholders. - Candidates who successfully demonstrate alignment with the role at each stage will advance through the process.

As a Business Development Director focused on regional healthcare at Bluewave, you will cultivate new customers for our technology solution advisory within the regional healthcare space. Your goal is to generate long-term mutual value between each customer and Bluewave. You will carry an annual quota and be responsible for meeting or exceeding that quota on a monthly basis. This role requires a demonstrable understanding of the intersection between the healthcare ecosystem and the IT advisory/channel space within the telecommunications and technology industry. You act with the highest integrity, and your strong communication and organization skills enable you to excel at internal and external communications while maintaining disciplined funnel management, forecasting, and quota attainment. What You’ll Do - Proactively identify and cultivate new customer opportunities with regional healthcare providers and hospitals - Impact sales results through executive-level engagement with key partners, including QBRs, strategic planning sessions, and CEO/COO-level meetings - Develop and write program concepts, proposals, and reports - Understand customer challenges and engage appropriate internal expertise and solution engineers to create value-added solutions - Develop strategies and business plans, leveraging partners and executing against metrics and milestones to drive company revenue - Interface with Account Directors, Operations, Partners, and Marketing to generate compelling, segment-specific marketing material - Attend trade shows and segment-specific networking events - Maintain accurate and up-to-date CRM entries (Salesforce) for a high volume of activity - Travel as needed to meet with prospects, clients, and team members - Perform all other duties as assigned Work Location This is a remote role. To be considered, candidates must live in one of these markets: Nashville, TN; Boston, MA; or Northern New Jersey (United States). What Qualities You Possess - Professional demeanor with a strong work ethic - Reliable and dependable to your team and, most importantly, to your customers - Strong analytical and critical thinking skills - Strong written and verbal communication skills - Competitive personality with solid interpersonal skills - Creative, decisive, and able to work in a collaborative, team-oriented environment - High level of intellectual curiosity and comfort with ambiguity - Ability to work well independently without close supervision or management - Capability to thrive in a fast-paced, dynamic, high-energy work environment - Ability to deliver accurate information in a usable form and in a timely manner - Strong time management and organizational skills, with the ability to multi-task - Willingness to travel as needed What You’ll Bring - At least 5 years of proven success in consultative selling - At least 2 years of experience selling to technology decision makers (e.g., CIO, CTO, IT leaders), ideally within healthcare or closely related industries - Strong understanding of UCaaS, CCaaS, PaaS, data center, and telecommunications solutions - Solid familiarity with the IT advisory and channel space within the telecommunications and technology industry - Discipline in the use of CRM tools (Salesforce) for forecasting and sales activity tracking - Windows PC experience and Microsoft Office proficiency - Located in one of the specified markets It’s Also Helpful If You’ve Got - Bachelor’s degree from an accredited college or university, or equivalent experience Eligibility - We are not sponsoring work visas for this position at this time. Compensation and Benefits - Base salary: $100,000–$135,000+, depending on experience - On-target commission potential: $75,000–$125,000+ - Bluewave offers full-time, eligible employees a comprehensive benefits package, including a generous 401(k) match, Open PTO, Paid Parental Leave, and more. Selection Process We are grateful for your interest in this opportunity. Should you decide to apply, you may encounter the following steps: - Application Questionnaire: Brief set of questions highlighting important aspects of your qualifications for this role - Assessment: Predictive Index assessment to help us better understand your work styles and behaviors - Pre-Screen: Phone interview with People Ops - Interviews: May include interviews with the hiring manager, team members, the CRO, the EVP of Client Advisory, and the CEO Candidates who seem well suited for this role after each step will advance to the next stage of the process. Bluewave is a technology advisory and sourcing partner that helps companies with complex needs acquire and manage the right IT, cloud, network, security, CX, and telecom solutions. Our experts draw on deep industry experience and data-backed frameworks to help organizations of all sizes make confident technology decisions that drive meaningful business outcomes.

As a Business Development Director focused on Financial Services at Bluewave, you will cultivate new customers for our technology solution advisory within the financial services space. Your goal is to generate long-term mutual value between each customer and Bluewave. You will carry a defined quota and be responsible for meeting or exceeding that quota on a quarterly basis. This role requires a demonstrable understanding of the financial services space and the IT advisory/telecommunications industry. You act with the highest integrity, and your strong communication and organization skills enable you to excel at both internal and external communications while maintaining disciplined funnel management, forecasting, and quota attainment. What you’ll do - Proactively identify and cultivate new customer opportunities in the financial services industry. - Impact sales results through executive-level engagement with key partners, including QBRs, strategic planning sessions, and CEO/COO-level meetings. - Develop and write program concepts, proposals, and reports. - Understand customer challenges and engage appropriate internal expertise and solution engineers to create value-added solutions. - Develop strategies and business plans, leveraging partners and executing against metrics and milestones to drive company revenue. - Interface with Account Directors, Operations, Partners, and Marketing to generate compelling, segment-specific marketing material. - Attend trade shows and segment-specific networking events. - Maintain accurate, up-to-date Salesforce entries for a high volume of activity. - Perform all other duties as assigned. Work location This is a remote role. To be considered, candidates must live in one of these markets: Northern NJ, Boston, MA, or Chicago, IL (United States). What qualities you possess - Professional demeanor with a strong work ethic and dependability. - Strong analytical and critical thinking skills. - Strong written and verbal communication skills. - Competitive, goal-oriented mindset. - Creative, decisive, and able to work in a collaborative, team-oriented environment. - High level of intellectual curiosity and comfort with ambiguity. - Ability to work well independently without close supervision or management. - Ability to thrive in a fast-paced, dynamic, high-energy environment. - Ability to deliver accurate information in a usable form and in a timely manner. - Strong time management and organizational skills, with the ability to multi-task. What you’ll bring - 5+ years of proven success in consultative selling. - 2+ years of experience selling to technology decision-makers (e.g., CIO, CTO, IT leaders) within Financial Services. - Strong understanding of UCaaS, CCaaS, PaaS, data center, and telecommunications solutions. - Discipline in the use of CRM tools (Salesforce) for forecasting and sales activity tracking. - Windows PC experience and Microsoft Office proficiency. - Reside in one of the specified markets. It’s also helpful if you’ve got - Bachelor’s degree from an accredited college or university, or equivalent experience. Eligibility - Bluewave is an E-Verify employer. - We are not sponsoring work visas for this position at this time. Compensation and benefits - Base salary: $100,000–$135,000+, depending on experience. - On-target commission potential: $75,000–$125,000+. - Bluewave offers full-time, eligible employees a comprehensive benefits package, including health insurance options, a generous 401(k) match, Open PTO, Paid Parental Leave, and more. Selection process We are grateful for your interest in this opportunity. Should you decide to apply, you may encounter the following steps: - Application Questionnaire: Brief set of questions highlighting key aspects of your qualifications for this role. - Assessment: Predictive Index assessment to help us better understand your work styles and behaviors. - Pre-screen: Phone interview with People Ops. - Interviews: May include interviews with the hiring manager, team members, the EVP of Client Advisory, the CRO, and the CEO. Candidates who successfully demonstrate alignment with the role at each stage will advance through the process. Bluewave is a technology advisory and sourcing partner that helps companies with complex needs acquire and manage the right IT, cloud, network, security, CX, and telecom solutions. Our experts draw on deep industry experience and data-backed frameworks to help organizations of all sizes make confident technology decisions that drive meaningful business outcomes.

As a Solution Advisor for Infrastructure & Security at Bluewave, you will be a key member of our Solution Advisory team, with a specific focus on helping clients improve their security posture and IT resiliency. You will work at the intersection of information security, infrastructure, and business outcomes—partnering with Bluewave’s Client Advisors, existing clients, and new prospects to identify gaps, shape opportunities, and design solutions that reduce risk and improve continuity. In this role, you’ll operate as a senior individual contributor and trusted advisor. You will own opportunity strategy for infrastructure and security deals, drive discovery and solution design, and serve as a primary subject‑matter resource for Infrastructure & Security within Solution Advisory. You bring practitioner‑level experience in security, strong commercial awareness, and the ability to communicate credibly with CIOs, CISOs, and IT leaders. What you’ll do Opportunity discovery & advisory - Systematically uncover security and resiliency gaps across existing customers and targeted prospects through structured discovery, assessments, and account planning. - Partner with Client Advisory (Sales) to shape net‑new logo pursuits around security and resiliency outcomes, not just individual products. - Lead discovery conversations that draw out business drivers, risk appetite, compliance pressures, and technical constraints from mixed stakeholder groups (IT, security, and business). Solution strategy, design & provider alignment - Interpret current‑state architectures, security tool stacks, and telemetry at a conceptual level and identify meaningful gaps and improvement paths. - Translate requirements and gaps into the provider marketplace, aligning customers with appropriate MSSPs, security platforms, and infrastructure solutions. - Develop clear narratives and recommendations—current state → gaps → future state—paired with comparative analyses (pros/cons, risk, TCO/ROI) across multiple options. - Collaborate with supplier SMEs, distributors/TSDs, and internal specialists to ensure proposed solutions are both technically credible and commercially viable. Executive communication & client engagement - Engage directly with CIO/CISO/VP Infrastructure and IT leadership, framing security and resiliency discussions in terms of risk, business impact, and outcomes—using clear, non‑jargon language. - Lead workshops, whiteboarding sessions, and executive readouts, including assessment findings, roadmaps, and decision‑support decks. - Produce concise, high‑impact written materials (executive summaries, decision decks, assessment outputs) that help customers and Sales move opportunities forward. Practice development & enablement - Refine and advance Bluewave’s IT Resiliency & Security practice—including assessment approaches, sales plays, and repeatable collateral. - Work as a bridge between Client Advisory, other Solution Advisors (Cloud, Network, CX), Client Success, and supplier partners to ensure a cohesive, end‑to‑end advisory experience. - Contribute to internal enablement: share marketplace insights, emerging patterns, and best practices with Sales and Solution Advisory peers. Revenue & pipeline contribution - Own a personal portfolio of opportunities within the Infrastructure & Security practice, operating independently on strategy and execution while knowing when to pull in practice leads. - Contribute to practice‑level pipeline and closed business goals, supporting the creation and closure of recurring security and resiliency revenue. - Maintain accurate, timely updates in CRM and related tools to support forecasting, pipeline visibility, and performance tracking. What you’ll bring - Strong understanding of information security fundamentals (CIA triad, defense‑in‑depth, zero trust concepts, shared responsibility in cloud). - Practical knowledge across core security and resiliency domains, including: - SOC / SIEM / XDR / MDR / EDR models and outcomes - Network and cloud security (e.g., SASE/ZTNA, NGFW, VPN replacement, segmentation, DDoS, WAF, API security) - Identity & access (SSO, MFA, IAM basics, PAM concepts) - Backup, disaster recovery, and business continuity (RPO/RTO, failover patterns, hybrid environments) - Ability to read and interpret current‑state environments (at a conceptual level) and have intelligent design discussions—without needing to be a SOC analyst or hands‑on engineer. - Experience supporting or working within Sales/Channel, including comfort in customer‑facing roles and alignment to revenue‑driven objectives. - Understanding of basic commercial levers (contract constructs, managed vs. co‑managed models, OpEx/CapEx trade‑offs, recurring revenue) and how they influence recommendations. - Executive communication skills—credible with CIO/CISO/VP‑level stakeholders; able to frame risk, resiliency, and business impact clearly. - Strong written communication for executive summaries, assessment reports, and decision decks. - Demonstrated ownership and seniority: operates independently on opportunities, manages their own portfolio, and knows when to engage other practice leads. - Collaborative, low‑ego mindset aligned with Bluewave’s Assess → Advise → Advocate model and culture. - Eligibility to work in the United States and ability to travel as needed for key client meetings and internal events. It’s a plus if you’ve got - Hands‑on familiarity with frameworks such as NIST CSF, CIS Controls, ISO 27001, and the ability to connect them to real‑world environments. - Experience leading discovery workshops and whiteboarding sessions with mixed technical and business stakeholders. - Proven strength in synthesis and storytelling—turning complex, messy inputs into clear roadmaps and recommendations. - Experience in the Channel and/or with technology advisory organizations, TSDs, or MSSPs. - One or more relevant security certifications (e.g., CISSP, CISM, CCSP, GIAC, vendor‑specific credentials). Work Location This is a full‑time, remote role based in the United States. Occasional travel may be required for client meetings, internal collaboration sessions, and industry events. Eligibility - Bluewave is an E‑Verify employer. - We are not sponsoring work visas for this position at this time. Compensation and Benefits - Compensation: - Annual base salary range: $175,000 - $205,000 - Annual estimated commission potential: $95,000 - $100,000 - The above salary and commission ranges are provided as a good faith estimate for this role. The actual offer presented will align to the role, candidate’s location, and extent to which a candidate matches the experience and qualifications for the role. Actual earned commissions will be calculated based on the Solution Advisor commission plan. - Benefits: Full benefits package including health insurance options, generous 401(k) match, Open PTO, Paid Parental Leave, and more. Selection Process We are grateful for your interest in this opportunity. Should you decide to apply, you may encounter the following steps: - Assessment: Predictive Index assessment to help us better understand your work styles and behaviors. - Pre‑Screen: Phone interview with People Ops. - Interviews: May include interviews with the VP, Solution Advisory (hiring manager), Sales and Solution Advisory leaders, and other key stakeholders. Candidates who successfully demonstrate alignment with the role at each stage will advance through the process. Bluewave is a technology advisory and sourcing partner that helps companies with complex needs acquire and manage the right IT, cloud, network, security, CX, and telecom solutions. Our experts draw on deep industry experience and data-backed frameworks to help organizations of all sizes make confident technology decisions that drive meaningful business outcomes.