Requisition Number: 2367886 Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As a Triage Nurse, you'll be an integral part of the interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on holidays. Must be available to work weekends. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Receive calls from patients and/or family members and respond appropriately and assess problems focusing on the delivery of high quality, patient-focused, compassionate care - Assess patient status and intervene as indicated by the patient's condition and established protocols - Timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record - Knowledge of basic triage protocols and best practices to guide and address the needs of patients in a crisis situation - Coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families - Ensure appropriate education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services - Facilitates orientation of new personnel as assigned - Exhibits exemplary and timely communication skills when assessing or educating patients/caregivers, performing telephone triage, or collaborating with fellow healthcare professionals - Serves as a consistent example of dedication to patient advocacy, customer service, integrity, and superlative nursing practice You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualification: - Current, unrestrictive Registered Nurse licensed in all states of practice Preferred Qualifications: - Registered Nurse Compact licensure - 2+ years RN experience - 1+ years of direct patient care in a hospice, home health, or oncology setting - Ability to work flexible hours and independently *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $33.00 to $49.50 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. • The ideal candidate is a genuine “jack of all trades”: equally comfortable whiteboarding a contact flow with a business sponsor, debating IAM and PHI handling with security, and pairing with developers on a Lambda integration. • Drive the conversation with the business — lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the “why” behind every requirement. • Bridge business and IT — translate business intent into clear technical requirements for development teams, and translate technical constraints and trade-offs back into language the business can act on. • Earn and keep trust — act as the single, credible point of contact who both sides rely on; embrace the customer's perspective and represent it faithfully throughout delivery. • Facilitate decisions — run design reviews, build consensus across competing priorities, and keep initiatives moving without losing either business value or technical integrity. • Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. • Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. • Architect caller authentication and identity flows — including data-driven verification, integration with member/provider systems of record, and secure handling of PHI/PII. • Establish monitoring, logging, and alerting (e.g., CloudWatch) and define the KPIs that matter — authentication rate, self-service / containment rate, average handle time, and deflection.

Role Description We are seeking motivated and enthusiastic Call Center Agents to join our dynamic team. In this role, you will be responsible for: - Reaching out to potential customers, reviewing insurance product options, and connecting with our licensed agents. - Conducting 200+ outbound calls/day to prospective customers to introduce products and services. - Developing a thorough understanding of our product offerings to address customer inquiries effectively. - Encouraging the customer to receive a competitive quote from a licensed agent. - Engaging in warm calling strategies to build rapport with potential clients. - Meeting or exceeding daily call quotas while maintaining a high level of customer satisfaction. Qualifications - Previous experience in sales, telemarketing, or technology sales is highly preferred. - Strong verbal communication skills with the ability to articulate product benefits clearly. - Ability to work independently as well as part of a team in a fast-paced environment. - Ability to build rapport with customers in a fast-paced environment. - A positive attitude and resilience in handling objections or rejections during calls. Requirements - Remote → Move to In-Office (Las Vegas, NV – near the airport) in 2026. - Must have high-speed internet and pass a speed test successfully. Benefits - Competitive hourly rates plus incentives and performance bonuses. - Paid training. - Employee referral bonuses. - Extensive paid product training. - Daily/weekly cash giveaways. - Advancement opportunities - We love to promote from within! - Standard Office Schedule: Monday – Friday, between 7:00 AM – 7:00 PM PST. - All shifts are 8 hours with a consistent, set schedule assigned after successful training completion, great work-life balance!

Role Description Responsible for completing the financial clearance process and creating the first impression of Optum services to patients, their families, and other external customers. You will articulate information in a manner that patients, guarantors, and family members understand and will know what to expect regarding their financial responsibilities. Work with medical staff, nursing, ancillary departments, insurance payers, and other external sources to assist families in obtaining healthcare and financial services. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Verify insurance eligibility and complete automated insurance eligibility verification, when applicable, and appropriately document information in Epic. - Confirm that a patient’s health insurance(s) is active and covers the patient’s medication. - Review and analyze patient visit information to determine whether authorization is needed and understand payor specific criteria to appropriately secure authorization and clear the account prior to service where possible. - Ensure that initial and all subsequent authorizations are obtained in a timely manner. - May provide mentoring to less experienced team members on all aspects of the revenue cycle, payer issues, policy issues, or anything that impacts their role. - Initiate prior authorizations for medications. Qualifications - High School Diploma/GED (or higher) - 6+ months of experience with insurance and pharmacy benefit verification, pre-experience with prior authorization activities in healthcare business office/insurance operations - 6+ months of experience using basic retail medication knowledge - Intermediate level of proficiency with Microsoft Office products - Must be 18 years of age OR older Requirements - Associate degree or Vocational degree in Business Administration, Health Care Administration, Public Health, or Related Field of Study (preferred) - Experience working with clinical staff (preferred) - Previous experience working in outpatient and/or inpatient healthcare settings (preferred) - Experience working in clinical documentation (preferred) - Previous experience working with a patient’s clinical medical record (preferred) - Retail pharmacy experience (preferred) - EPIC experience (preferred) - Payer portals and/or covermymeds experience (preferred) - CphT or CMA certification (preferred) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)