Wakam is a B2B2C insurance company that creates insurance via its Play&Plug® platform for its distribution partners
Partnership Controller – CDD
Location
France
Posted
54 days ago
Salary
0
Seniority
Senior
Job Description
Partnership Controller – CDD
Wakam
• Organise controls in line with the annual control plan • Lead the preparation phase: contractual review, claims portfolio analysis, definition of control scope and objectives. • Coordinate round-table meetings with internal stakeholders (Claims, Operations, Compliance, Legal, etc.) to identify risks and to collect expectations and feedback on the partner. • Perform controls with partners. • Assess the operational handling framework: processes, timelines, customer communication and complaint management… • Carry out sample reviews and quality checks on files, focusing on accuracy, consistency, and regulatory and contractual compliance. • Test the end-to-end customer journey. • Identify issues, weaknesses, and risks (operational, compliance, conduct, financial). • Draft clear findings and recommendations, and define a corrective action plan with the partner. • Monitor the implementation and effectiveness of action plans and ensure timely closure of issues. • Suggest improvements to control tools, templates, and procedures. • Contribute to cross-functional discussions on risk and compliance topics impacting the perimeter.
Job Requirements
- A postgraduate degree with a specialisation in insurance, risk, audit, or internal control.
- ideally 3–5 years of experience in claims management — within an insurer, MGA, or claims management company
- Good knowledge (or appetite for) in audit and/or control activities and/or risk management.
- A basic understanding of regulatory and compliance requirements applicable to insurance distribution and claims (AM, IDD, GDPR) is a plus.
- Strong command of Word and Excel.
- Fluency in English and French; any other language is a plus.
Benefits
- True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat!
- Flat hierarchical system promoting direct impact and autonomy
- Monthly Free.day: dedicated time for personal growth and skills development
- Lunch voucher with Swile card
- A meaningful company: we became a Mission-driven company in March 2021
- Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
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