Title: Fraud Operations Analyst Location: Amsterdam United States Job Description: Ready to get shit done? We're all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters ️ As a Fraud Ops Analyst, you'll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules. You'll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience. Take Ownership - Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity ️️ - Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead - Bring empathy and effective communication into every interaction to provide the best support possible This challenge is perfect for you if - You have knowledge of fraud monitoring and prevention - You speak English fluently and have strong communication skills, while showing empathy - You're a problem solving enthusiast, and can prioritize your work when needed - You thrill at leading thorough investigations, using your attention to detail for efficient resolution - You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell - Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus. Your space to perform - We give you the space and the tools you need to succeed - Great, international colleagues who share your mindset - Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly. - Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration - We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office. - We support growth with bunq Academy and €1500 annual learning budget - Massive discount with Urban Sports Club - Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) - A MacBook so you can Get Shit Done with us - Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options - An optional pension plan with monthly contribution from bunq - Monthly contribution to your phone and internet bills - Friday drinks and other celebrations - bunq style All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace. Apply now Share this job Hybrid Amsterdam Support & Operations 40 hours per week 2550480 Fraud Operations Analyst Hybrid Amsterdam Support & Operations 40 hours per week 2550480 Fraud Operations Analyst How we hire Curious how our hiring process works? Here's what to expect before you land your dream role. Learn more How we hire Curious how our hiring process works? Here's what to expect before you land your dream role. Learn more How we hire Curious how our hiring process works? Here's what to expect before you land your dream role. Learn more Related Positions Roles with similar challenges, just waiting for someone like you. Senior Marketing Analyst Marketing Backend Engineer Technology (Senior) Product Owner Product Website Content Owner Growth Junior CRM Specialist Growth Senior Quality Assurance Analyst Technology Explore all positions Life at bunq Get to know what it's really like to work at bunq-from the people, to the purpose, to the perks. Discover bunq Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector. Learn more Our culture Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best. Learn more Our people Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking. Learn more Life at bunq Get to know what it's really like to work at bunq-from the people, to the purpose, to the perks. Discover bunq Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector. Learn more Our culture Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best. Learn more Our people Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking. Learn more Life at bunq Get to know what it's really like to work at bunq-from the people, to the purpose, to the perks. Discover bunq Learn why bunq is the top choice for professionals seeking a dynamic and innovative workplace in the banking sector. Learn more Our culture Learn more about your life at bunq. Discover how we support and inspire our team members to achieve their best. Learn more Our people Start getting shit done from day 1 at bunq. Discover how your role will contribute to transforming the future of banking. Learn more

Role Description The Field Operations Specialist is responsible for the day‑to‑day coordination and performance management of field drivers, operations, vehicles, and equipment. This role ensures delivery excellence in productivity, quality, incident response, reporting, safety, and compliance by following established operational guidelines. You will partner with regional teams, drivers, fleet partners, and client stakeholders to ensure production goals and KPIs are consistently achieved. - Lead the management of daily field operations to ensure Target Kilometers and coverage plans are achieved. - Coordinate driver scheduling, readiness, training completion, telematics onboarding, and compliance checks. - Drive operational productivity—monitor active cars, mapping hours, daily output, and resource availability. - Ensure safety, parking, disk handling, and equipment guidelines are strictly followed. - Respond to incidents (accidents, PR issues, technical failures) within required SLA timeframes. - Produce required daily, weekly, and monthly reports with accurate performance metrics. - Identify performance gaps, execute corrective actions, and escalate risks promptly. - Oversee fleet readiness, equipment distribution, consumable management, and chain‑of‑custody. - Support resource scaling (ramp‑up and ramp‑down) to meet operational demand within required timelines. - Maintain strong communication across internal teams and external client partners. Qualifications - Strong background in field operations, fleet management, logistics, mobility, or mapping projects. - Ability to manage and coach remote field teams. - Excellent organizational and analytical skills. - Strong communication skills with the ability to escalate effectively. - Proficiency with spreadsheets, dashboards, telematics, and field reporting tools. - Experience with training, performance audits, or quality control is a plus. - Must hold a valid driver’s license (minimum 1-year validity preferred). - Ability to work within the US timezone. Requirements - Asset Utilization: ≥85% - Coverage Completion: ≥90% - Daily Target KM: Regional threshold - System Hours: As per SLA - Quality Control: As per SLA - Safety: As per SLA - Reporting SLA: on-time delivery (daily/weekly/monthly) - Incident Response: As per SLA - Ramp‑Up/Ramp‑Down: As per SLA - Expense Management: 100% accuracy, compliance, documentation - Corrective Actions: Completed within 3 business days Benefits - Opportunity to lead operational performance across international regions. - Work remotely within a fast‑growing, high‑performance team. - Competitive contract terms with KPI‑based incentives. - Hands‑on exposure to cutting‑edge field technologies and mapping tools.

Role Description We are seeking a detail-oriented Theme Park Travel Coordinator to assist clients with planning and booking vacations to popular theme park destinations. This role focuses on organizing travel arrangements and ensuring a smooth, well-planned experience. Qualifications - Strong organizational and communication skills - Ability to work independently in a remote environment - Attention to detail and accuracy - Comfortable using online booking platforms and email Requirements - Assist with booking theme park vacations, including accommodations and ticket packages - Coordinate travel details and itineraries - Provide updates, confirmations, and travel information - Maintain organized records of client bookings Benefits - Fully remote position - Flexible scheduling options - Training on theme park booking systems and processes - Ongoing support and development - $45,000 - $65,000 a year

Role Description As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation. You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported. This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience. If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility. Primary Duties Including % of time: - 35% - Complex Service Resolution Management - Post-Implementation Focus: Manage and resolve all incoming service requests and operational issues that occur after the services are active (post-implementation) for the Mid-Market customer base. - Advanced Troubleshooting: Apply industry and process knowledge to troubleshoot and resolve issues, serving as a primary knowledge resource for complex, non-standard customer problems. - 30% - Workflow and Quality Assurance - Ticket Quality Control: Ensure all documentation is accurate, complete, and adheres to established best practices for long-term account health. - Proactive Ticket Management: Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume, ensuring critical service requests are addressed promptly. - Cross-Channel Communication: Respond promptly and expertly to internal communications (e.g., Slack) regarding complex Mid-Market service issues. - 15% - Service Standards and Metrics - Process Integrity: Maintain current, expert knowledge of all service expectations and best practices specific to the ongoing support of Mid-Market Customers. - Knowledge: Maintain understanding of all relevant process changes, service updates, and new guidelines. - 15% - Vendor Relations & Service Coordination - External Communication: Serve as the main point of contact for external hauling partners (vendors), communicating customer needs, coordinating scheduling updates, and securing successful service adherence. - Internal Collaboration: Collaborate effectively with internal Customer Success, Sales, and Operations teams to understand service requirements and ensure vendors are correctly configured to deliver the agreed-upon solutions. - Information Relay: Communicate critical hauling partner information, service changes, and final resolution details to the appropriate internal teams to facilitate clear, consistent, and timely customer updates. Qualifications - Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills. - Passionate about business results and quality, with a strong sense of accountability, metrics, and ownership. - Strategic thinker with the ability to grasp the tactical details. - Strong verbal and written communication skills, dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view. - Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision. - Ability to influence and collaborate at all levels and across all functions of the organization. - Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever-changing business needs. - Strong analytical and problem-solving skills. Solid decision-making in a timely manner. Requirements - Bachelor’s Degree is preferred. Benefits - The pay range for this role is: $21 - $24.04 per hour with 3% bonus (Remote - United States). - Hours for position: 8am - 5pm EST.