Role Description - Entwicklung und Umsetzung einer unternehmensweiten KI-Strategie - Identifikation von Anwendungsfällen für KI in allen Unternehmensbereichen - Analyse und Optimierung bestehender Prozesse durch den Einsatz von KI - Einführung, Konfiguration und Betreuung von KI-Tools und Automatisierungslösungen - Aufbau und Pflege von KI-gestützten Workflows - Schulung und Unterstützung von Mitarbeitenden im Umgang mit KI-Anwendungen - Schnittstelle zwischen Fachabteilungen, Geschäftsführung und externen Dienstleistern - Bewertung neuer KI-Technologien und Ableitung konkreter Handlungsempfehlungen - Sicherstellung von Datenschutz-, Compliance- und Qualitätsanforderungen bei KI-Anwendungen - Messung und Reporting der erzielten Effizienz- und Produktivitätsgewinne Qualifications - Nachweisbare Erfahrungen im Bereich Wirtschaft, IT, Digitalisierung oder Prozessmanagement - Fundiertes Interesse an Künstlicher Intelligenz, Automatisierung und digitalen Geschäftsprozessen - Erfahrung mit KI-Tools wie Claude, ChatGPT, Microsoft Copilot oder ähnlichen Anwendungen - Kenntnisse in Workflow-Automatisierung (z. B. Power Automate oder n8n) - Strukturierte und lösungsorientierte Arbeitsweise - Fähigkeit, komplexe Sachverhalte verständlich zu vermitteln - Hohe Eigeninitiative sowie ausgeprägte Kommunikationsstärke - Erfahrungen im Projektmanagement sind von Vorteil - Deutsch auf Muttersprachniveau Benefits - Eine Schlüsselrolle bei der digitalen Weiterentwicklung unseres Unternehmens - Großen Gestaltungsspielraum und direkte Zusammenarbeit mit der Geschäftsführung - Möglichkeit, moderne KI-Technologien aktiv einzuführen und weiterzuentwickeln - Flache Hierarchien und schnelle Entscheidungswege - 100% remote arbeiten, flexible Arbeitszeiten und moderne Arbeitsmittel - Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten - Attraktive Vergütung und langfristige Perspektive

• Lead execution of Medical Communications AI strategy and identify high-value AI opportunities across service lines • Design and build AI agents within large language model platforms (CoPilot, internal AI assistant) to automate tasks and enhance productivity • Lead end-to-end implementation of AI-driven solutions, manage timelines, and track success metrics • Mentor staff on AI applications and build internal capability through toolkits and playbooks • Provide AI input for proposals and serve as subject matter advisor on AI strategy for key accounts • Represent Medical Communications at industry events and contribute to thought leadership

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The AI Solutions Program Associate Lead will support the strategic alignment between the Prism team and NBCUniversal Business Units. The successful candidate will collaborate with the BU Stakeholders, Product and Engineering teams to support the successful execution of AI programs as well as process improvement activities in support of their respective BU. They will contribute to the delivery of AI solutions and operational support inclusive of Intake process, discovery, scope, and defining project phases across their assigned BU and Prism. This role will also assist in service delivery, program delivery, and AI operational support, representing services across Prism. Responsibilities: The AI Solutions Program Associate Lead will support the maintenance of a clear, centralized process for AI initiatives intake, prioritization and value stories for their individual BU, Technical Project or Program. They will help maintain a short\long term roadmap that aligns with the overall BU, Prism Technologies and Key Initiatives, and will ensure process alignment for BAU tasks and issue resolution and will support the end-to-end delivery of strategic AI initiatives in support of the BU. They will assist in the execution of specific BU AI Programs as well as other projects as assigned. - Support the delivery of AI solutions and operational support for the BUs, Prism Technologies or Key Projects. - Assist in the delivery of AI solutions and operational support inclusive of discovery, scope, defining project phases and on-going support inclusive of hypercare & BAU transitions - Help represent the capabilities of Prism and the evolution of the business strategy. - Contribute to the development and alignment of near-term and long-term roadmaps for each BU by supporting requirements scoping, LRP assessment, and request prioritization. - Provide clear communication on requirements, risks, impacts and strategy to working teams inclusive of engineering, product, and cyber teams. Support communication to senior leadership as needed and assist with risk and issue mitigation. - Build relationships across business partners and team leads and be available for engagement needs as directed. - Support Prism teams by sharing relevant business context and escalating needs appropriately - Assist in coordinating project status meetings to monitor project health and budget, and help escalate major issues to senior team members. - Develop subject matter expertise for his/her assigned BU or program and provide support on existing platforms and business processes to project teams. - Support business leads in securing project acceptance, hand-off from implementation to operational teams, and adoption of new platforms. - Help standardize tools, templates, and methodologies for use in major efforts and support consistent application across projects. - Provide hands-on support in analyzing and resolving operational challenges - Support change management efforts by identifying AI opportunities, proposing solutions, and contributing to process/technical innovation - Assists in analyzing, evaluating, and mitigating program risks, and contributes to program reports for management. Works under the direct supervision of the AI Solutions and Programs Lead and the Director of AI Solutions and Programs - Responsible for completing any other tasks as assigned by manager as needed. Qualifications - 2+ years of work experience working with large program / project management, Business engagement Solutions or Technical Operations. - Developing communication and interpersonal skills, including relationship building and collaboration within cross-functional teams. - Strong oral and written communication skills, with excellent presentation and facilitation skills - Ability to prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner - Results-oriented with a history of problem resolution - Ability to manage a high volume of details with excellent accuracy - Effectively handle sensitive and confidential matters - Always provide positive solutions to the problem. Strong sense of ownership - Appropriate sense of urgency and commitment for critical deliverables - Adaptable with ability to work effectively under pressure and through significant change - A true collaborator and team player with a positive attitude who can encourage and promote one team across groups to meet common goals and add value. - Attention to details and ability to work independently and in a fast environment - Bachelor's degree in Computer Science, Information Systems, Business Management, or related field required. Additional Requirements: - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $115,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Role Description The Advisor, HR is tasked with providing tactical, responsive Human Resources support to a high-volume contact center within the Customer Experience organization. The position serves as the first point of contact and trusted advisor for employee relations issues and human resources policies and processes. The HR advisor will champion, demonstrate and uphold WM Commitments & Values to foster an environment of trust, and employee engagement for a diverse workforce. This role acts as a strategic partner to management and employees, ensuring a positive work environment and compliance with employment laws. We are seeking an experienced HR Advisor to join our team and provide dedicated support to our Corporate Customer Experience (Customer Service) organization. This is a primarily remote, individual contributor role and will serve as the primary HR point of contact for approximately 500 remote Customer Service Agents supporting operations across the Central and Eastern time zones. While this role is remote, the ideal candidate will reside within 50 miles of a WM Contact Center for periodic in-person support: - Moody, AL - Phoenix, AZ - Lombard, IL - Westborough, MA - Plymouth, MI - Tupelo, MS - Moon Township, PA - Franklin, TN - Lewisville, TX - Germantown, WI Candidates outside these areas may also be considered. Qualifications - Bachelor's Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree: High School Diploma or GED (accredited) and four (4) years of relevant work experience - 2 years of related work experience (in addition to the education requirement) - Strong knowledge of HR principles, employment law, and best practices - Excellent interpersonal, communication, and conflict resolution skills - Ability to handle sensitive and confidential information with professionalism and integrity - Strong organizational and time management skills with the ability to prioritize multiple tasks - Proficiency with HRIS systems and Microsoft Office Suite Requirements - Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employment laws - Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture - Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation and Exit interviews under the Corporate hierarchy - Conducts training on company policy, programs, and other issues as they arise - Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements - Partners and participates with local team(s) on recruitment outreach efforts - Serves as an active member of HR related project teams as assigned - Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager - Participate in HR projects and process improvements as assigned Benefits - The expected starting pay range for this position across the U.S. is $67,800-$86,500K. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.