• Support the installation, maintenance, and servicing of medical equipment and systems • Assist with the installation and commissioning of medical devices • Support maintenance, repair, and calibration of systems (e.g., imaging, ultrasound, etc.) • Perform troubleshooting and fault analysis under the guidance of experienced technicians • Document service activities and technical work • Support spare parts management and logistics processes • Collaborate with internal teams and assist with on-site customer support • Ensure compliance with quality and safety standards

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment. • Follow all Field Modification Instructions and/or Instrument Service Information bulletins. • Work with experienced Field Engineers to learn troubleshooting, repair and equipment installation techniques. • Aid in driving customer satisfaction through Service Excellence. • Partner with customers and recommend value-added services.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment • Completing Preventative Maintenance and Field Modification Instruction • Ordering and managing repair parts cycle times • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner • Maintaining daily communications with customers to ensure resolution and proper follow-up • Maintaining tools and test equipment properly and ensuring they are calibrated • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements • Managing vendors’ service delivery processes in compliance with GE Healthcare policies • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area • May include training of clinical staff on designated equipment