Title: Customer Service Representative Location: Brewer United States Job category: Customer Services Overtime status: Non-exempt Travel: No Job Description: This position is Remote in Maine. If you are located within commutable distance to the office at 43 Whiting Hill Rd Brewer, Maine 04412, you will have the flexibility to work remotely* as you take on some tough challenges. Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 12 weeks of on-the-job training onsite at 43 Whiting Hill Rd Brewer, Maine 04412. The hours of training will be aligned with your schedule. Primary Responsibilities: - Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements - Provides excellent customer service via first call resolution as frequently as possible - Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department - Advises management of customer service issues which may require attention in a timely manner - Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures - Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures - Meet or exceed the NLH performance standards as it relates to quality and productivity - Accurately schedule patient payment plans in accordance with internal policy guidelines - Work closely by way of problem solving with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable - Ensure all functions related to customer service supports the team goals and objectives as well as NLH financial performance objectives - Thoroughly understand the department's key performance indicators - Advises management of payment variance issues which may require attention in a timely manner - Thoroughly understand the department's key performance indicators - Maintain the knowledge of collection protocols, payer, regulatory policies and laws - Attend internal education sessions to enhance or gain new skills - Demonstrate departmental desire to provide community benefits by way of charitable events or contribution outside the four walls of the department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED - Must be 18 years or older - 1+ year of customer service experience in healthcare, insurance, government (state or federal), social services, or human services settings - 1+ year of data entry experience - Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint) - Ability to train onsite for the first 12 weeks at 43 Whiting Hill Rd Brewer, Maine 04412 - Ability to provide onsite coverage at 489 State Street, Bangor, ME, based on business needs. - Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST including the flexibility to work occasional overtime given the business need - Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Preferred Qualifications: - 1+ year of experience in healthcare customer service - Work experience with Northern Light Health - Medical Terminology Telecommuting Requirements: - Reside within commutable distance to the office at 43 Whiting Hill Rd Brewer, Maine 04412 - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Strong communication skills (written/verbal) - Strong analytic skills - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

• Deliver Exceptional Customer Experiences • Serve as the front line of the Superfeet brand across phone, email, chat, and social channels • Guide customers on product features, fit, and benefits with confidence and care • Resolve inquiries and issues quickly, accurately, and empathetically • Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality) • Own Order Accuracy & Execution • Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM) • Process consumer and retail orders with precision and urgency to meet Service Level Agreements • Partner with warehouses and 3PL providers to ensure timely fulfillment • Support international shipments, including documentation, VAT, customs, and Incoterms (training provided) • Proactively manage backorders, holds, and inventory-related issues • Process returns, warranties, and credit memos • Support Sales & Business Operations • Coordinate promotional and sales orders (PGA, POP, and more) • Assist with account onboarding, reactivation, and distributor requests • Maintain clean, compliant account data across systems • Drive Continuous Improvement • Identify trends and share insights to improve the global customer experience • Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product • Contribute to knowledge base content, FAQs, and self-service tools • Test and provide feedback on new processes, tools, and systems • Keep Things Running Smoothly • Support day-to-day administrative needs and special projects as needed • Participate in ongoing product education and internal training

Role Description We are seeking a dedicated and enthusiastic Remote Live Chat Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional support and assistance through live chat. Your primary goal will be to understand customer needs, troubleshoot issues, and provide timely solutions while maintaining our high standards of service. - Engage with customers through live chat to assist with inquiries and provide support. - Resolve customer issues and concerns promptly and effectively to ensure customer satisfaction. - Document customer interactions in the CRM system for tracking and reporting purposes. - Identify customer needs and recommend products or services to enhance their experience. - Collaborate with team members to address complex customer inquiries and share best practices. - Stay updated on product knowledge, company policies, and industry trends to provide accurate information. - Contribute to process improvement initiatives by providing feedback based on customer interactions. Qualifications - Excellent written communication skills with a focus on clarity and professionalism. - Strong problem-solving abilities and a customer-centric mindset. - Ability to multitask and manage time effectively in a fast-paced environment. - Familiarity with CRM systems and live chat software is a plus. - High level of empathy and patience while interacting with customers. - Availability to work flexible hours.

Title: Senior Software Engineer (Tech Lead), Customer Domain Engineering Location: Denver United States Job Description: At Forge, we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect. Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way. The Role: Forge’s software engineering team is passionate about innovation and building scalable solutions that drive liquidity and growth in the private market. Our teams leverage a broad range of new technologies and are well-versed in delivering high-quality, innovative solutions. We thrive on moving fast, delivering value, and living our values of being bold, humble, and accountable. We are seeking passionate engineers with at least 8+ years of experience delivering innovative software solutions that are scalable, secure, and easy to maintain. The ideal candidate thrives in team settings, enjoys collaboration and mentoring engineers, and focuses on delivering value and making an impact. Location: This position is remote in Denver, CO. We intend to open an office in Denver and once we do, we will require hybrid attendance onsite at least 9 days each month.: - Design, implement, and maintain web applications with customer domain-specific business logic - Communicate with stakeholders, including Architects, Tech Leads, Product, and Design teams to deliver customer and business value - Mentor junior engineers and guide the team on internal/external frameworks, best practices, and new technologies - Develop concise, detailed, and articulate technical documentation - Leverage Agile and Lean practices - Lead a workstream, partner with Product on requirements, define technical requirements, and plan actionable tasks - Design, build, and maintain automated tests (unit and integration as needed) to ensure high code quality - Support healthy system operations and ensure high availability Qualifications: - Bachelor’s degree in Computer Science, Engineering, or equivalent experience - 8+ years of software engineering experience - Experience as a technical lead for a product engineering team - Expertise building APIs with C# and .NET - Experience with event-driven systems (Kafka, RabbitMQ, or similar) - Experience with CQRS, Event Sourcing, or similar architectural patterns - Strong knowledge of SQL / relational databases - Experience contributing to and interpreting system design - Proven track record of teamwork and delivery - Experience in fintech or financial services, including familiarity with regulatory considerations Preferred Skills (Nice-to-Have) - Experience with KYC (Know Your Customer) workflows - Experience with multiple server-side programming languages - Experience with TDD (Test Driven Development) or DDD (Domain Driven Development) - Experience with Marten (Event Store DB) - Experience with CI/CD pipelines and deployment processes - Experience building and scaling systems to millions of users (text truncated in original) For residents of Denver, CO the annual salary range for this role is $189,000-$215,000+ annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors Upon offer, we conduct background checks that include employment and education verification, state, and county criminal history searches. Forge is proud to be an equal opportunity employer committed to supporting a diverse and inclusive workplace. Our employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local laws.