Role Description Position Title: Work From Home Customer Service Representative Training Pay: 600 pesos* /Day Training Period: 30 working days ON SITE** Salary after passing training: Per Month or Full Commission up to 100k PHP (full breakdown below) Reports To: Team Leader/Supervisor Schedule: 10:00 PM to 7:00 AM PH Time Location: Clark Pampanga (our only site location) for training then fully remote after training **We do NOT offer any relocation assistance. Responsibilities: - Handle outbound calls - Read from provided scripts and follow given call flow - Follow coaching feedback and directives given by team leader and site management - Maintain professional attitude and behavior on site Qualifications - Coachable - Strong communication skills - Interpersonal and rapport building skills - With or without experience - With or without college degree - Ability to self-manage and stick to tasks Requirements - Reliable internet connection - Dedicated workspace in the area you will be working remotely from Benefits - Fully paid training - Choice to continue working on site or going fully remote upon completing training - Free complete work-from-home setup upon fully graduating from our training program (monitor, keyboard, mouse, headset, and PC) Getting Paid: Pay will be on the 5th and 20th of each month Leads are counted Monday thru Saturday Pay Break Down: Offer 1 - ₱ 15,000.00 Fixed monthly Salary (No Closed Deal Bonus) - Individual health leads - ₱ 420.00 each - Group health leads - ₱ 660.00 each - Live call transfer individual health leads - ₱ 1,200.00 each - Appointments - ₱ 900.00 Pay Break Down: Offer 2 - Full Commissions with Closed Deal Bonuses - Individual health leads - ₱ 600.00 each - Group health leads - ₱ 780.00 each - Live call transfer individual health leads - ₱ 1,500.00 each - Appointments - ₱ 900.00 Closed Deal Bonus - ₱ 3,000 - Policy with 1-3 People - ₱ 6,000 - Policy with 4 or more People Work directly with a USA-based company from the comforts of your home on either a full or part-time basis. You will be provided all the training and support for you to make as much money as you want. THIS IS A PERMANENT WFH POSITION

Role Description As an Associate Customer Experience Specialist, you will be in the front line of support, delivering high-quality service to our clients and their candidates across various communication channels including voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. - Efficient Application Login & Availability: - Log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks. - Adhere to a strict schedule to meet customer needs. - Managing Customer Interactions Across Channels: - Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced. - Use available controls to manage availability status. - Effective Inquiry Handling & Issue Resolution: - Determine the purpose of each contact through targeted questions. - Provide tailored responses based on the customer's unique needs. - Multi-tasking for Accurate Problem Resolution: - Resolve customer issues quickly and accurately using various business applications. - Navigate multiple systems and retrieve relevant data in real-time. - Professional & Empathetic Communication: - Conduct all interactions with professionalism and empathy. - Clearly explain the situation and outline steps to resolve issues. - De-escalation & Quality Control: - Manage and de-escalate customer frustrations effectively. - Demonstrate professionalism under pressure. - Accurate & Timely Documentation: - Document all interactions promptly and accurately. - Ensure all documentation is completed during contact or within two minutes of contact closure. - Effective Internal Communication & Follow-up: - Follow up with internal teams as needed using email and case notes. - Provide updates and resolutions based on customer interactions. - Continuous Learning & Training: - Participate in required training to enhance customer support. - Stay informed about system updates, product changes, and evolving customer needs. - Contributing to Knowledge Base & Improvement: - Contribute to the company’s knowledge reference center. - Share insights to promote customer service improvement. - Work Pace and Performance Management: - Manage work pace and quality to meet performance goals. - Act on feedback from supervisors and performance metrics. Qualifications - Handle a high volume of customer contacts across various channels (phone, chat, email, etc.). - Use multiple software applications and systems simultaneously with ease. - Quickly assess customer needs and resolve issues efficiently. - Communicate professionally and empathetically, both verbally and in writing. - Document all customer interactions accurately and follow procedures closely. - Willingness to learn new tools, processes, and adapt to changing customer needs. - Maintain a calm, empathetic, and solution-focused demeanor in all situations. - Demonstrate strong time management by handling tasks and applications efficiently. - Multitask effectively in a fast-paced environment while ensuring high-quality service. - Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. - Adapt quickly to new systems, product updates, and changes in customer requirements. - Collaborate with internal teams to share information and ensure timely issue resolution. - Knowledge of common computer configurations and strong computer navigation skills. - Prior experience with Microsoft Windows Operating Systems. Requirements - High school diploma/GED required (US requirement only). - Two years of experience in customer-facing or knowledge delivery role preferred. Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed!

Role Description The Long Term Care Contact Center is undergoing meaningful transformation—and as a Team Manager, you will play a key role in leading your team through change while delivering a high-quality customer experience. You will lead a team responsible for processing transactions across LTC policies, ensuring accuracy, efficiency, and sound decision-making within established workflows. In this role, you will drive team performance by coaching, developing, and motivating associates, fostering a culture of accountability, engagement, and continuous improvement. You will use data and insights to identify trends, improve processes, and implement strategies that enhance both team effectiveness and customer outcomes. As a leader, you will model integrity and strong judgment, support innovation, and guide your team through evolving priorities. Your ability to develop talent, build trust, and lead with consistency will be critical to achieving business results and delivering an exceptional experience for our policyholders. Qualifications - Proven ability to lead, coach, and develop high-performing teams, providing clear direction, feedback, and support to drive engagement and results - Strong interpersonal skills with experience building relationships, delivering feedback, and leading effective and constructive conversations - Proven ability to influence, negotiate, and communicate with internal and external stakeholders through both verbal and written formats - Ability to interpret data, analyze trends, and use insights to inform decisions related to service levels, capacity, and team performance - Demonstrated ability to adapt to change, lead through evolving priorities, and support or drive projects and process improvements - Strong business acumen with the ability to balance multiple priorities and contribute to operational and strategic objectives - Excellent collaboration skills, with the ability to partner effectively across teams to achieve shared goals - High level of professionalism and accountability, with a focus on delivering results and supporting team and customer success Requirements - Bachelor's Degree in fields related to business management or leadership or a minimum of 4+ years prior leadership experience - Prior leadership experience in a contact center environment - LOMA, AHIP, or other Insurance Industry designations Benefits - Competitive Compensation & Total Rewards Incentives - Comprehensive Healthcare Coverage - Multiple 401(k) Savings Plan Options - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services Company Description At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. - Make it human: We care about the people that make up our customers, colleagues, and communities. - Make it about others: We do what’s best for our customers and collaborate to drive progress. - Make it happen: We work with intention toward a common purpose and forge ways forward together. - Make it better: We create fulfilling purpose-driven careers by learning from the world and each other.

Role Description ¿Quieres crear un mejor día a día para la mayoría de las personas? Si eres una persona motivada por el cambio y el crecimiento, y te atrae un entorno de mejora continua ¡Esta es tu oportunidad! Tu misión va a ser: - Dar un servicio de atención al cliente excelente a la manera IKEA, proporcionando información a los clientes y resolviendo las incidencias y reclamaciones en el menor tiempo posible, para garantizar la satisfacción y fidelización de los clientes. Tus funciones: - Atender las solicitudes de información y servicios realizadas por los/as clientes/as a través de los distintos Customer Meeting Points, tanto online como offline, garantizando un nivel de servicio excelente. - Tramitar la contratación de los servicios solicitados por la web de IKEA, registrando y cumplimentando los datos de los clientes según los procedimientos establecidos. - Atender y solucionar las incidencias de los servicios programados en el día, contactando con los proveedores y coordinando con el equipo de Customer Relations local la solución a la misma. - Registrar, según los procedimientos establecidos, las incidencias de los/as clientes/as, indicando todos los datos requeridos para garantizar una correcta información a los/as colaboradores/as de Customer Relations local en su resolución. - Informar a el/la Team Leader sobre la prioridad en la resolución de las incidencias, filtrando las que debe ser escaladas para su resolución. - Cumplir con la Ley Orgánica de Protección de Datos, informando a los clientes sobre la misma para poder realizar los cobros. - Realizar los cobros de los servicios a través de las distintas plataformas/pasarelas de pago, realizando el arqueo y cierre diario, manteniendo actualizado el fichero de las facturas. - Verificar y validar el correcto pago de las contrataciones realizadas en la jornada anterior y hacer seguimiento de los pagos pendientes y/o transferencias. - Dar apoyo a todas las áreas del departamento de RCMP, cuando sea necesario. - Participar activamente a las reuniones a las que sea convocado/a, especialmente en los roll call. Qualifications - Experiencia previa en posiciones similares. - Domino del idiomas ingles B1- B2. - Manejo del paquete office.