• Lead from the front • Jump on the phone with members every day - you stay close to the work and model what great looks like • Grab the hardest calls, the escalations, and the ones nobody else wants - and show the team how it's done • Test-drive new scripts, openers, and outreach approaches yourself before rolling them out • Coach and develop a small team of outreach specialists, with real time spent in 1:1s, huddles, and side-by-sides • Set the bar - for quality, for hustle, for how we treat members - and hold the team to it • Track performance at the agent, team, and plan level, and make sure the team is hitting (and beating) targets • Build the quality engine: scorecards, calibrations, and feedback loops that actually make people better • Be the first person the team comes to when something is broken, confusing, or unfair — and unblock them • Build from a blank page - scripts, playbooks, workflows, and SOPs that don't exist yet • Turn scrappy wins into repeatable systems the next ten teammates can plug into • Iterate in days, not quarters - pilot, learn, adjust, and try again next week • Pull the data, share what's working and what isn't, and bring sharp opinions to the Head of Engagement • Help new client launches go smoothly by making sure the team is ready before day one

• Develop and maintain business control frameworks across the mortgage loan lifecycle, including origination through post-closing • Identify operational, compliance, financial, and reputational risks and implement mitigation strategies • Monitor internal controls, conduct risk assessments, root cause analyses, and gap reviews to improve effectiveness and ensure regulatory compliance • Partner with business leaders on process changes, system enhancements, and operational initiatives to assess control impacts and risk exposure • Track and report KRIs, KPIs, control performance, emerging risks, and remediation efforts to leadership • Support quality control, audits, regulatory exams, issue management, remediation tracking, and control testing activities • Ensure compliance with mortgage regulations, agency/investor guidelines, and internal governance standards • Lead, coach, and develop team members by setting performance expectations, providing feedback, managing workloads, and fostering a culture of accountability and continuous improvement • Oversee staffing, training, performance management, and employee development to ensure team effectiveness and operational success • Collaborate cross-functionally to strengthen controls, improve processes, reduce risk, and enhance operational efficiency and customer experience • Maintain policies, procedures, and documentation while leading or supporting governance, compliance, and risk-related projects • Perform additional duties as assigned.

Role Description The Sales Manager – Transport and Warehouse is responsible for driving revenue growth and expanding the company’s customer base within the transportation, warehousing, and logistics sectors. This role develops and executes strategic sales initiatives, builds strong client relationships, and identifies new business opportunities to achieve sales objectives. The Sales Manager serves as a key partner to customers by delivering tailored supply chain solutions while collaborating across the organization to support long-term business growth. What You'll Do - Identify and pursue new business opportunities within the transportation, warehousing, and logistics sectors. - Develop and maintain a robust sales pipeline by researching market trends, customer needs, and competitive opportunities. - Build and strengthen relationships with prospective and existing customers to drive long-term business success. - Serve as a trusted advisor by understanding customer challenges, negotiating agreements, and delivering customized logistics solutions. - Develop and execute strategic sales plans to achieve revenue goals and expand market presence. - Partner with operations, marketing, and internal stakeholders to ensure customer needs are met and services align with market demands. Qualifications - Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field required. - Minimum of five (5) years of sales experience within transportation, warehousing, logistics, flatbed, metals, or related industries. - Demonstrated success in achieving and exceeding sales targets in a competitive business environment. - Strong leadership, relationship management, negotiation, and presentation skills. - Solid understanding of supply chain, transportation, warehousing, and logistics services. - Proficiency with CRM platforms and Microsoft Office Suite; Salesforce experience preferred. - Strong analytical, strategic planning, and problem-solving abilities with the capability to translate market insights into actionable sales strategies. - Excellent communication, collaboration, and customer service skills. - Ability to travel up to 50% as business needs require. - Experience within transportation, warehousing, logistics, metals, manufacturing, or industrial markets preferred. Requirements - Base Pay Range: $125,000 - $165,000 annual - Bonus Eligible: Yes - Commission Eligible: Yes - No relocation allowance will be considered unless specifically addressed. - All applicants must be currently authorized to work in the United States. Benefits - A choice of medical plans with FSA and HSA options - Dental Insurance - Vision Insurance - Company-paid Life and Disability Insurance - 401(k) Plan with Company Match - Paid Time Off (PTO) and Company Holidays - Employee Assistance Program - Company Health & Wellness Program - Discounts with Preferred Vendors

Role Description The Senior Sales Manager – Metals is responsible for driving revenue growth and expanding the company’s presence within the metals transportation, intermodal, and warehousing markets. This role develops and executes strategic sales initiatives, cultivates strong client relationships, and identifies new business opportunities to achieve sales objectives. The Senior Sales Manager serves as a trusted advisor to customers while collaborating cross-functionally to deliver exceptional logistics solutions and customer experiences. What You'll Do - Identify, pursue, and secure new business opportunities within the metals industry. - Build and maintain a strong sales pipeline while staying informed of market trends and customer needs. - Develop and maintain strong relationships with existing and prospective customers to drive long-term business growth. - Serve as a trusted partner by understanding customer requirements, negotiating agreements, and delivering value-driven solutions. - Develop and execute sales strategies to achieve revenue goals and expand market share. - Collaborate with internal teams and industry stakeholders to align solutions with customer needs and market opportunities. Qualifications - Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field required. - Minimum of five (5) years of sales experience in the metals industry or a related logistics-focused environment. - Proven track record of meeting or exceeding sales goals and driving business growth in a competitive market. - Strong leadership, relationship-building, negotiation, and presentation skills. - Solid understanding of supply chain, transportation, intermodal, warehousing, and logistics services. - Proficiency with CRM platforms and Microsoft Office Suite; Salesforce experience preferred. - Strong analytical, strategic planning, and problem-solving capabilities. - Excellent communication, collaboration, and customer relationship management skills. - Ability to travel up to 50% as required. - Experience within metals, industrial manufacturing, transportation, logistics, or supply chain industries preferred. Requirements - Base Pay Range: $125,000 to $160,000 annually. - Bonus Eligible: Yes. - Commission Eligible: Yes. - No relocation allowance will be considered unless specifically addressed. - All applicants must be currently authorized to work in the United States. Benefits - A choice of medical plans with FSA and HSA options. - Dental Insurance. - Vision Insurance. - Company-paid Life and Disability Insurance. - 401(k) Plan with Company Match. - Paid Time Off (PTO) and Company Holidays. - Employee Assistance Program. - Company Health & Wellness Program. - Discounts with Preferred Vendors.