Senior Manager, User Operations

Location

United States

Posted

11 days ago

Salary

$184K - $276K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglishGo

Job Description

Senior Manager, User Operations

Harvey

• Lead, coach, and develop a growing team of User Operations Managers • Own the performance health of your teams, tracking metrics across volume, quality, and productivity • Serve as the primary User Operations representative in cross-functional relationships • Drive the people and performance roadmap for your region • Identify structural gaps and propose solutions in partnership with Support Operations

Job Requirements

  • 7+ years of experience in customer support or user operations
  • 4+ years managing managers or leading multi-team organizations in a fast-paced, high-growth environment
  • Experience scaling a support or operations org through a high-growth inflection point
  • Direct experience developing strong managers
  • Strong ability to synthesize complex operational data
  • Proven ability to drive sustained performance improvement
  • Experience working cross-functionally with Product, Engineering, and Go-to-Market teams
  • AI-native mindset and familiarity with Zendesk and operational tooling platforms

Benefits

  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO

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