Role Description The Customer Relationship Manager (CRM) Systems & Data Strategy Manager will serve as the operational owner and primary administrator of CBED’s CRM and related data systems, leading ongoing implementation, optimization, adoption, and cross-functional integration efforts across the organization. Reporting to the Managing Director of Development, this role will strengthen CBED’s fundraising, program, and organizational data infrastructure through effective CRM administration, data governance, reporting, systems alignment, and user enablement. This position combines hands-on technical execution with strategic thinking. The CRM Systems & Data Strategy Manager will design, implement, maintain, and continuously improve database processes, workflows, reporting infrastructure, dashboards, and integrations that support fundraising, program delivery, stakeholder engagement, operational planning, and organizational decision-making. As a key cross-functional partner, this role will collaborate closely with leadership, development, program, finance, communications, and administration teams to ensure the integrity, accessibility, security, consistency, and strategic use of organizational data across systems. The CRM Systems & Data Strategy Manager will also help drive organization-wide CRM adoption by establishing sustainable processes, supporting staff training and change management, and ensuring the CRM evolves into a reliable, scalable, and actionable system that supports CBED’s long-term growth and impact. This role is ideal for a detail-oriented, tech-savvy systems builder who can translate organizational needs into practical data tools and actionable insights and who thrives in a collaborative, growing organization. Qualifications - Bachelor’s degree required or equivalent combination of education, training, certification, and relevant experience required; relevant CRM, data analytics, or project management certifications preferred. - 5–7 years of professional experience with CRM systems administration, preferably with Salesforce or a similar platform. - Strong technical skills in CRM configuration, data management, reporting, dashboard development, and data quality control. - Experience integrating CRMs with other systems, including finance, marketing, communications, program, event, or business intelligence tools. - Experience supporting fundraising, donor management, program data, or stakeholder relationship workflows in a nonprofit, education, advocacy, or mission-driven setting preferred. - Proficiency with Microsoft 365 tools, including Excel, SharePoint, Teams, and reporting tools such as Power BI or similar platforms preferred. - Ability to analyze complex data, identify patterns, and present insights in clear, actionable ways for technical and non-technical audiences. - Strong project management and organizational skills, with the ability to manage multiple priorities, document processes, and move system improvements from idea to implementation. - Excellent interpersonal and training skills, with the ability to support colleagues at varying levels of technical comfort. - Commitment to CBED’s mission and a passion for leveraging data and systems to drive impact. Requirements - Occasional travel for organizational events, team meetings, and other role-related responsibilities. - Must be able to lift up to 20 lbs as needed for events or role-related materials. Benefits - Comprehensive benefits package, including health, dental, and vision coverage. - Generous paid time off and organizational holidays. - Remote work environment with a mission-driven team.

• Provide operational support for service routines and order management. • Ensure correct execution of processes and the quality of records. • Handle low to medium complexity requests. • Support the organization of service queues. • Contribute to the operational efficiency of the area. • Manually enter orders into corporate systems. • Perform correction, adjustment, and regularization of orders. • Support the operational execution of commercial campaigns. • Execute activities related to enrollment campaigns. • Identify and correct registration or operational inconsistencies.

• Coordenar o time de geração de pedidos Cross Marcas, garantindo produtividade com qualidade, e foco em melhoria de processos

Role Description This position is located under the Emergency Preparedness and Response section of the Division of Health Protection of DPH. The Data Operations Specialist reports to the Data Operations Manager. This is an entry-level position, offering the opportunity to build skills in data collection and analysis as well as emergency management. - Under supervision, the Data Operations Specialist collects and analyzes data across numerous sources as well as generates visualizations and reports that facilitate situational awareness across DPH’s Emergency Preparedness and Response program. - Maintains and improves a Knack™-based data collection platform used statewide. - Identifies trends, gaps, and variances to improve the efficiency and effectiveness of operations and drive decision-making. - Receives additional training, as required, to gain full proficiency and experience in relevant areas. - Serve as a liaison between data operations and planning teams, ensuring emergency preparedness planning efforts are data driven. - Other duties as required. Qualifications - Associate degree in business or related field from an accredited college or university and three (3) years of experience related to area of assignment; or one (1) year of experience required at the lower level Busi Support Analyst 2 (GSP131). - Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year. Requirements - Previous experience working with Knack, Power BI, or computer programming. - Prior public health or emergency preparedness and response experience. - Previous experience developing plans or formal guidance documents. - Team-oriented, able to maintain positive working relationships with internal and external partners. - Solutions-driven, meticulous, and willing to learn. - Bachelors Degree. Benefits - Standard Benefits for Full-Time Salaried Employees: - Competitive salary. - Generous benefits package that includes a flexible schedule. - Training opportunities. - Health insurance. - Employee retirement plan (ERS GSEPS). - Deferred compensation. - 13 paid holidays. - Vacation and sick leave. - Paid parental leave. - Dental, vision, long-term care, and life insurance. - Standard Benefits for Part-Time Employees: - Eligible to participate in the Georgia Defined Contribution Plan. - Receive paid parental leave.