Healthcare Virtual Assistant - Front Desk, Scheduling & Insurance Support
Location
Philippines
Posted
18 days ago
Salary
$5 - $6 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Healthcare Virtual Assistant - Front Desk, Scheduling & Insurance Support
Winning Assistants
Role Description We are seeking a reliable and patient-focused Healthcare Virtual Assistant to support a growing medical practice with front desk operations, patient scheduling, insurance verification, billing support, and administrative tasks. The ideal candidate has experience working in a medical office environment, excels at patient communication, and can confidently manage phone calls, scheduling, insurance-related tasks, and administrative workflows while maintaining a high level of professionalism and accuracy. This is a long-term opportunity for someone who is dependable, detail-oriented, and committed to providing an exceptional patient experience. Core Responsibilities - Phone Support & Patient Communication (Top Priority) - Answer incoming patient phone calls professionally and efficiently - Manage patient callbacks and follow-up communications - Respond to patient inquiries and administrative requests - Provide excellent customer service and patient support through phone and electronic communication - Handle patient concerns with professionalism and empathy - Appointment Scheduling & Coordination (Top Priority) - Schedule, reschedule, and confirm patient appointments - Manage no-show appointments and rescheduling efforts - Support patient check-in and check-out workflows - Maintain accurate scheduling records within NexTech EHR - Insurance Verification & Claims - Verify patient insurance eligibility and benefits - Submit and follow up on prior authorizations - Coordinate with insurance companies regarding claims and authorizations - Assist with medical billing tasks and claims follow-up - Post patient payments accurately into the practice management system - Maintain organized billing and account records - Administrative Support - Update and maintain accurate patient records in NexTech EHR - Support front desk and administrative operations as needed - Assist with documentation and workflow management - Ensure HIPAA compliance and patient confidentiality at all times - Software & Systems - NexTech EHR (Primary System) Qualifications - Medical office, healthcare, nursing, or clinical experience required - Experience with patient scheduling and front desk operations preferred - Experience with insurance verification, prior authorizations, or billing support preferred - Experience using NexTech EHR strongly preferred - Previous virtual assistant experience is a plus Requirements - Excellent phone etiquette and verbal communication skills - Strong customer service and patient support skills - Knowledge of insurance verification and patient eligibility processes - Familiarity with medical billing and payment posting - Ability to multitask and manage competing priorities - Strong attention to detail and accuracy - Excellent organizational and time management skills - Ability to work independently while following established workflows - Strong problem-solving and critical-thinking abilities - Comfortable handling confidential patient information - Ability to learn new systems and adapt quickly Deal Breakers - No medical office, healthcare, or patient-facing experience - Poor English communication skills or weak phone presence - Lack of reliability, frequent absences, or unstable work history - Inability to multitask in a fast-paced medical office environment - Unwillingness or inability to learn NexTech EHR - Poor attention to detail when handling patient records, payments, or insurance information - Weak customer service skills or unprofessional communication - Failure to maintain HIPAA compliance and patient confidentiality - Unstable internet connection or unreliable remote work environment - Seeking only short-term employment - Poor responsiveness during the hiring process Basic Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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