• Handle inbound and outbound customer calls • Assist clients with insurance-related questions and requests • Provide exceptional customer service via phone, email, and text • Follow up with clients regarding documentation and policy updates • Accurately enter and maintain customer information in company systems • Resolve customer concerns in a professional and timely manner • Work closely with internal departments to ensure a smooth customer experience

Role Description LBC Mortgage is looking for a friendly, professional, and customer-focused Customer Service Representative to join our team as we continue to grow our Insurance Department. - Handle inbound and outbound customer calls - Assist clients with insurance-related questions and requests - Provide exceptional customer service via phone, email, and text - Follow up with clients regarding documentation and policy updates - Accurately enter and maintain customer information in company systems - Resolve customer concerns in a professional and timely manner - Work closely with internal departments to ensure a smooth customer experience Qualifications - Fluent in English and Russian (spoken and written) - Previous Customer Service or Call Center experience required - Strong communication and interpersonal skills - Excellent phone etiquette and active listening skills - Comfortable working in a fast-paced environment - Strong computer skills and ability to learn new systems quickly - Reliable internet connection and dedicated remote workspace - Availability to work during PST business hours Requirements - Experience in the insurance industry is a plus - Experience with CRM systems - Sales or client retention experience is an advantage Benefits - Fully remote position - Stable, long-term opportunity - Friendly and supportive team environment - Professional growth opportunities - Competitive compensation based on experience

Role Description The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include: - Cardiology - Dermatology - ENT - Med-Surg - Neuroscience - Oncology - Ophthalmology - Primary Care - Pulmonology - Solid Organ Transplant - Urology - Women’s Health As the first point of contact, the SAC provides essential support in connecting patients with the care they need. What you will do as a Specialty Access Center Supervisor: - Provides daily supervision of department expectations, employee hiring and training support, daily workflow monitors, process improvement, performance management and implementation of changes. - Reviews productivity reports and manages staff to assure they maintain quality, customer service and production standards. - Collaborates with the staffing team/leadership to ensure adequate staffing, plans and schedules for staff. - Adds urgent and escalated customer service needs. - Understanding metrics and identification of actionable outcomes. - Ability to lead by example through consistent and high performance work. Qualifications - Associates degree or two years of relevant experience. - 1 year of relevant department experience within the organization or 3 years of relevant experience outside of the organization. Requirements - Location: At this time, this position will be working remote (MN residents only). - Hours: 40 hours/week (Monday-Friday). Benefits - Generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Company Description EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.

Title: Registered Nurse(Houston) Location: Houston, Texas Work Type: Remote, Full TimeJ ob Description: Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide. The Role The Complex Care Navigator RN is a vital leader in delivering comprehensive, person-centered care to individuals with serious illness. This role involves administering and interpreting a variety of assessments and screening tools to identify and prioritize member needs. As a key member of the multidisciplinary team, the RN is responsible for developing individualized care plans and leading care coordination efforts through active participation in internal and joint rounds. Utilizing Tuesday Health’s electronic systems and tools, the RN ensures a streamlined, technology-enabled approach to care. Central to this role is building strong, empathetic relationships with members, driving collaboration and transforming the member experience Key responsibilities of this role may include: - Administer multiple assessments and screening tools within the clinical model at different times throughout the care timeline - Interpret responses to assessments and screening tools and support prioritization of need based on responses - Be accountable for care plan development within the multidisciplinary care team - Lead in internal and joint rounds to ensure the member experience is optimal and coordinated - Learn the Tuesday Health electronic systems, tools, technology, to deliver a coordinated approach to ensure the members have a unique experience - Build a strong, trusting relationship with every member, where listening and empathy are the foundation of every interaction - Serve as the quarterback of the multidisciplinary team transforming care for members with serious illness A strong candidate will demonstrate the following: - Active and unrestricted Registered Nurse license in the State of Texas without any board action - Experience in clinical/medical setting preferred - Experience in a multi-disciplinary care model working across network providers, health plan care management support, and employed clinicians - Strong communication and organization skills - Ability to multitask and work under pressure without sacrificing a positive member experience - Ability to know when to escalate and potentially act professionally in an emergent situation - Strong technical skills to navigate different documentation systems and tools; as well as ability to learn new systems as the company grows and evolves - Strong written skills - Ability to drive during daytime, nighttime, or inclement weather - Valid driver's license with safe driving record - State minimum automobile insurance coverage - Comfort with change and ambiguity; you understand that rapid changes to the business, strategy, organization, and priorities will come with rapid evolution of our business What We Offer - Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc. - Remote work with multiple onsite sessions each year to maximize collaboration and team building - A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way - Meaningful work each day; we care deeply about our mission, our patients, and each other Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.