• Manage, supervise, coach, and assist team members • Provide performance development opportunities for Information Center staff • Support DCU's Service Excellence initiative through direct coaching • Facilitate regular team meetings and one on one coaching sessions

Role Description We are looking for an experienced Senior Service Delivery Manager (SDM) to join the DAMO (Digital Application Management and Operations) team at Thoughtworks. In this role, you will lead the delivery and continuous improvement of Managed Services engagements across application and infrastructure operations. - Manage end-to-end service delivery for Managed Services engagements, ensuring alignment with SLAs and contractual commitments. - Build strong partnerships with clients and internal teams to drive operational excellence and continuous improvement. - Monitor service performance, incidents, risks, and operational trends, and proactively drive corrective actions. - Lead and coordinate major incident management activities, ensuring timely resolution and clear stakeholder communication. - Support service transition activities, including onboarding new applications, systems, and operational processes. - Collaborate with technical teams to ensure operational readiness, compliance, and consistent adoption of ITSM practices and tools. - Drive operational governance activities such as service reporting, service reviews, financial tracking, and stakeholder management. - Identify and implement opportunities for automation, AIOps, optimization, and operational efficiency improvements. - Support capacity planning, resource coordination, and operational scaling based on business and client needs. - Strengthen collaboration across regional/global DAMO teams and support business growth initiatives through operational and delivery inputs. Qualifications - Proven experience in IT service delivery, Managed Services, or operations management. - Understanding of ITIL, incident management, problem management, change management, and service management best practices. - Experience managing client stakeholders, delivery governance, and operational escalations. - Experience working with cross-functional engineering and support teams in complex technology environments. - Strong communication, stakeholder management, and problem-solving skills. - Ability to manage multiple priorities and make effective decisions in fast-paced operational environments. - Experience with service transition, operational readiness, or onboarding activities is highly preferred. - Familiarity with cloud platforms, DevOps, SRE, or modern operational practices is an advantage. - Ability to work independently while influencing teams and driving collaboration across functions. Requirements - You are resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives. - You don’t shy away from risks or conflicts; instead, you take them on and skillfully manage them. - Listening is one of your key strengths and you understand the importance of asking questions to ensure understanding. - You are capable of leading with influence to drive results. - You are comfortable working autonomously while recognizing the importance of empowered teams to deliver exceptional value to customers. - Cultivating strong partnerships comes naturally to you; you understand the importance of relationship building and how it can bring new opportunities to our business. Benefits - At DAMO™ Managed Services, we focus on continuous evolution to help organizations achieve extraordinary impact. - Work on proactive improvements rather than reactive fixes. - Be at the forefront of cost optimization, automation, and scalable solutions. - Streamline operations, boost efficiency, and ensure systems grow with clients’ needs. - Join a team that thrives on curiosity, innovation, and purpose.

Title: Regional Sales Manager - Paper East Location: United States Department: Sales Job Description: Location: Remote Language: English Travel: up to 50% Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Purpose of Job To lead and manage build a high performing regional sales team, drive revenue growth, ensure manage profitability (including pricing activities), maintain customer relationships, and participate in developing and aligning with global and regional strategies. The role includes people management, strategic planning, and operational execution. Key Outcomes/Responsibilities Outcome: Sales Growth & Revenue Management Actions: - Develop and execute regional sales strategies aligned with sales division plans. - Retain existing customers and expand business through new applications. - Identify and penetrate new markets and industries. - Report forecasts using tools like Ackumen and Dynamics. - Conduct innovation workshops and manage strategic customer meetings. Outcome: Profitability (GP% and MPC) Actions: - Select optimal product lines to meet customer needs and maximize GP%. - Manage pricing that aligns with market demands and ensure maximized profitability. - Manage expenses and assets effectively, ensuring clear value with each decision. - Ensure contract compliance and alignment with customer expectations. Outcome: Customer Relationship Management Actions: - Build and maintain strong relationships with key decision-makers. - Conduct regular business reviews and strategic meetings. - Take leadership role in resolving customer complaints/claims safeguard company reputation. - Support customer onboarding and loyalty initiatives. Outcome: People Management & Development Actions: - Recruit, coach, retrain high performers, and mentor sales associates. - Develop succession plans and training matrices. - Conduct performance reviews and manage incentives/discipline. - Foster a culture of teamwork, accountability, and continuous improvement. - Sponsor and oversee training requirements for team Outcome: Safety Compliance Actions: - Implement and monitor global safety plans. - Ensure CAS and HCAS is applied for each application, audit the audits, and propose improvements. - Ensure SOPs are developed and followed at all customer sites. - Lead by example in following safety rules and standards. - Attend and sponsor key safety initiatives and meetings; internally and Buckman Outcome: Strategic Planning & Execution Actions: - Align strategies with regional and divisional directives. - Lead execution of business plans and budgets, in line with regional and global directives. - Participate in regional or global workgroups and product line initiatives, as required. - Report on strategic project progress. Outcome: Sales Operations & Compliance Actions: - Ensure implementation and effective use of sales tools (SAW, BEST, CVI, Ackumen, etc). - Collaborate with supply chain for optimal practices. - Manage field assets and inventory. Outcome: Marketing, Commercialization & Continuous Improvement Actions: - Support product launches and commercialization processes. - Identify target opportunities and drive case study generation. - Participate in trade shows and industry workshops, as required. - Identify cost reduction and efficiency opportunities. - Lead and document continuous improvement (CI/TCO) projects. - Motivate for capital expenditures and track global CI metrics. Basic Qualifications - Education Requirements: Bachelor’s degree in Chemistry or any Engineering area or Business Administration - Job Experience: 4-6 years - Business and financial acumen - Industry and Market Knowledge Competencies - Ensures Accountability -Holding self and others accountable to meet commitments - Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals - Persuades - Using compelling arguments to gain the support and commitment of others - Decision Quality - Making good and timely decisions that keep the organization moving forward - Customer Focus - Building strong customer relationships and delivering customer-centric solutions We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role. #LI-TF1 #LI-Remote

• Lead end-to-end CLM implementations across platforms including Ironclad, Agiloft, Sirion, Icertis, and others. • Configure workflows, approval paths, templates, clause libraries, metadata structures, and business rules. • Design and coordinate system integrations with Salesforce, ERP systems, vendor management tools, repositories, and other enterprise platforms. • Build, manage, or coordinate API connectors with internal engineering or vendor teams. • Lead UAT, SIT, migration coordination, deployment, and go-live support. • Work closely with legal, procurement, IT, and business stakeholders to gather and translate requirements into technical solutions. • Guide internal migration, abstraction, and data validation teams during implementations. • Develop and maintain implementation documentation, including configuration specifications, workflow diagrams, admin guides, and playbooks. • Train client teams and internal analysts on platform usage, best practices, and ongoing enhancements. • Provide post-production support, including workflow enhancements and optimisation.