Role Description - Convert legacy documents into modern, polished Microsoft Word files. - Faithfully reproduce complex layouts, tables, references, and inline objects. - Apply consistent styles, templates, and section structures. - Annotate and improve documents for clarity, structure, and professional polish. - Work independently and asynchronously to meet deadlines while maintaining document fidelity. Qualifications - Expert-level proficiency in Microsoft Word (styles, templates, sections, tables, references, track changes). - Strong professional writing and document layout skills. - Strong attention to detail and written English. - Self-directed and reliable on a flexible schedule. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

• Design, build, run, and analyze A/B and multivariate tests across client websites and funnels • Optimize landing pages, funnels, forms, CTAs, and overall user experience to improve conversion • Analyze user behavior using analytics, heatmaps, session recordings, and funnel drop-off data • Conduct CRO audits and develop clear, prioritized optimization recommendations for clients • Architect and own the testing roadmap across multiple client accounts • Prepare CRO deliverables and present analysis and results directly to clients on calls • Translate test results into actionable insights and clear next steps for clients and internal teams • Partner with designers, developers, and client resources to implement test variants when needed • Collaborate with account managers and other functions to ensure clients receive high-quality, results-driven work

Role Description - Administers all contract management processes, including coordination with relevant protocol, informed consent, institution, investigator, vendor, consultant, and customer agreement documents at a project level. - May lead (with supervision) multi-country projects including negotiating and preparing contracts, budgets, and related documents for participation in industry-sponsored clinical trials. - Provides support to SSUL to agree on country template contract and budget. Produces site-specific contracts from country template. Provide support in submissions for proposed contract and budget for site. - Provides support in negotiating budget and contract with site via Site Contracts Service Centre and SSUL with Sponsor until resolution of issues. - Performs quality control and arranges execution of CTAs as well as archival of documents into repositories and capture of metadata. - Reviews contracts for completeness and accuracy, and ensures that corrections are appropriately made and documented. - Provides supports to business development and represents site contracts/Site Start-Up (SSU) at internal or customer meetings. - Work with Contract Managers and team members with the active project management of ongoing contract issues; performs follow-up on all outstanding contract issues. - Supports in generating amended contract and/or budget documents as necessary, preparing contract management documentation for projects, and streamlining the contract/proposal or internal processes; and initiates and introduces creative ideas and solutions. - Works within the forecasted country/site contracting timelines, ensures they are complied with and tracks milestone progress in agreed upon SSU tracking system in real time. - Collaborates with internal and external legal, finance, and clinical operations departments, including communicating and explaining legal and budgetary issues. - Facilitates the execution of contracts by company signatories. - Maintains contract templates and site specific files and databases. - Trains and mentors less experienced staff members on departmental Standard Operating Procedures (SOPs) and ensures quality of team work products. Maintains and updates training material for site contract team. - Acts as a communication liaison between site contracts staff and internal and external customers. Provides functional guidance and keeps internal and external teams aware of all contract statuses or pending issues. Prepares correspondence as necessary. - Monitors basic financial aspects of the project and the number of hours/tasks available per contract; escalates discrepancies in a timely fashion. - Reviews and complies with Standard Operating Procedures (SOPs) and Work Instructions (WIs) in a timely manner, keeps training records updated accordingly and ensures timesheet compliance. Qualifications - BA/BS degree in Business Administration, Public Administration, Public Health, related field, or equivalent combination of education and experience. Advanced degree preferred. - High level of contracts management experience. - Experience in a contract research organization or pharmaceutical industry essential. - Strong knowledge of the clinical development process and legal and contracting parameters. - Strong computer skills in Microsoft Office Suite. - Customer focused and ability to manage challenging priorities and to remain flexible and adaptable in stressful situations. - Excellent understanding of clinical trial process across Phases II-IV and ICH GCP. - Good understanding clinical protocols and associated study specifications. - Excellent understanding of clinical trial start-up processes. - Project management experience in a fast-paced environment. - Good vendor management skills. - Excellent written/oral communication, presentation, documentation, interpersonal skills as well as strong team-orientation. - Strong organizational skills with proven ability to handle multiple projects excellent communication. - Quality-driven in all managed activities. Strong negotiating skills. Strong problem-solving skills. - Ability to mentor, lead and motivate more junior staff. - Demonstrate an ability to provide quality feedback and guidance to peers. Contribute to a training and Quality assurance plan within SSU and update SOPs/WI. Additional Information - Tasks, duties, and responsibilities as listed in this job description are not exhaustive. - The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. - Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. - The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. - Further, nothing contained herein should be construed to create an employment contract. - Occasionally, required skills/experiences for jobs are expressed in brief terms. - Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates. - The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Role Description Site Contracts Specialist I (Serbia) Sponsor Dedicated - Administers all contract management processes, including coordination with relevant protocol, informed consent, institution, investigator, vendor, consultant, and customer agreement documents at a project level. - Supports the SSUL to agree on country template contract and budget. Assists in producing site-specific contracts from country template. - Under supervision, assists in negotiations of budget and contract with site and via Site Contracts Service Centre and SSUL lead with Sponsor until resolution of issues. - Assists with quality control and arranges execution of CTAs as well as archival of documents into repositories and capture of metadata. - Assists in the reviews of contracts for completeness and accuracy, and ensures that corrections are appropriately made and documented. - Assists SSU leads, Managers or other site contracts staff with the active project management of ongoing contract issues; performs follow-up on all outstanding contract issues. - Assists in providing and generating (amended) contract and/or budget documents as necessary, preparing contract management documentation for projects, and streamlining the contract/proposal or internal processes; initiates and introduces creative ideas and solutions. - Works within the forecasted country/site contracting timelines, ensures they are complied with and tracks milestone progress in agreed upon SSU tracking system in real time. - Collaborates with internal and external legal, finance, and clinical operations departments including communicating and explaining legal and budgetary issues for contract management tasks and issues. - Facilitates the execution of contracts by company signatories. - Supports the maintenance of contract templates and site specific files and databases. - Serves as communication liaison between site contracts staff and internal and external customers. Provides functional guidance and keeps internal and external teams aware of all contract statuses or pending issues. Prepares correspondence as necessary. - Monitors basic financial aspects of the project and the number of hours/tasks available per contract; escalates discrepancies in a timely fashion. - Reviews and complies with Standard Operating Procedures (SOPs) and Work Instructions (WIs) in a timely manner, keeps training records updated accordingly and ensures timesheet compliance. - Ensure all relevant documents are submitted to the Trial Master File (TMF) as per Company SOP/Sponsor requirements. Qualifications - BA/BS degree in related field or equivalent combination of education and experience. - Clinical research, contracts, or related experience that includes working in a team-oriented environment preferred. - Strong skills in Microsoft Office Suite, email, and voicemail. - Strong organizational, presentation, documentation, and interpersonal skills. - Ability to handle multiple tasks to meet deadlines in a dynamic environment. - Good understanding of clinical trial process across Phases II-IV and ICH GCP. - Ability to interact effectively and appropriately with investigative site personnel. - Good organizational skills and good attention to detail, with proven ability to handle multiple tasks effectively. - Ability to take direction from multiple individuals and set priorities accordingly. - Ability to effectively communicate across multiple function groups (clinical team, PM, Director). - Demonstrated ability to work independently, as well as part of a team. - Utilize problem-solving techniques effectively. - Quality-driven in all managed activities. - Flexibility and willingness to adapt to rapidly changing environment and learn/perform new functions. - Strong computer skills, including Word, Excel. Additional Information - Tasks, duties, and responsibilities as listed in this job description are not exhaustive. - The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. - Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. - The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. - Further, nothing contained herein should be construed to create an employment contract. - Occasionally, required skills/experiences for jobs are expressed in brief terms. - Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. - The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.