• Responds promptly and professionally to customer inquiries via phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure satisfaction • Properly and accurately documents customer interactions in CRM • Handles cases requiring escalation to higher-level support or management • Effectively manages high-pressure situations • Adheres to company policies and procedures • Meets or exceeds performance targets for related KPIs • Continuously improves knowledge through training • Collaborates with other departments as needed • Maintains a positive, empathetic, and professional attitude towards customers and colleagues

Title: Customer Service Representative II (Part-time - 25 hours/week) Location: Bainbridge Island United States time type: Part time job requisition id: R5776 Job Description: Mechanics Bank is currently searching for a part time Customer Service Representative II to join our team at our Bainbridge Island Branch. This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service. What you will do: New Accounts/Sales Activities - Effectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services. - Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience. - Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs. - Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products. - Participates in sales programs to generate new customers. - Must sell financial products and services to meet referral goals and performance evaluation/personal goals. - Maintains thorough knowledge of bank products and services. - Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy. - Supports branch lobby management. - Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone. - Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special. - Participates in two community events per year. Teller Activities - Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters. - Balances cash drawer independently, maintains cash over and short record within Mechanics Bank compliance policy. - May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily. - Effectively perform project responsibilities as assigned such as processing and balancing ATM, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation. - Effectively assist other CSRs in the completion of work assignments and balancing. Operational Activities - Participates in branch audit functions. - Follows Mechanics Bank policies and procedures and meet regulatory requirements. - Performs all other duties as required. Service Activities - Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy. - Supports branch lobby management. - Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful qualities either in person or on the telephone. - Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special. - Participates in two community events per year. Who you are: - Minimum of 2 years cash handling and customer service experience. Banking experience preferred. - Some experience in opening new deposit accounts preferred. - Demonstrated success in cross-selling banking services and products. - Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. - Excellent written and oral communication skills are required. - PC experience required. Word, Excel and teller/bank software preferred. - Must be a self-starter, dependable, able to work within deadlines under pressure. - Must possess good judgment, and the ability to accept responsibility and handle confidential information. - Ability to work quickly and accurately, to analyze information and make decisions. - Willingness to assume additional responsibilities/duties/projects as they arise. - High school diploma or equivalent. ADA Requirements: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls. - The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. - The employee must occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by this job include close vision. - The noise level in the work environment is usually moderate. #LI-HW1 Pay Range: $20.00 - $25.19 hourly Eligible for Retail incentive Plan Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes[1]: - Medical, prescription, dental, and vision coverage for employees and their eligible family members - Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits - Health Savings Account with employer contribution - Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit - 401(k) and Roth 401(k) with company contribution - 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program - Supplemental Health plans, Voluntary Legal and Identity Theft Services - 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year - Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply) Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data. - Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. - Please view Equal Employment Opportunity Posters provided by OFCCP here. - To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank

Provide proactive customer assistance by addressing needs, promoting library resources, and ensuring materials are organized. Resolve customer issues and instruct on library technology, fostering an inclusive environment for all patrons.

Title: Customer Representative - Hounslow Location: Hounslow United Kingdom Job Description: Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You'll be a key part of the branch team. Supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we've made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We're also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what's right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions. When you're inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you're one of us. An advocate for positive change. Where you'll be working We're looking for a Customer Representative for our branch in Hounslow, Greater London. This role is a permanent position, working part-time, averaging 26.75 hours per week. You will work Monday to Friday, 9.30am-2.30pm and then alternate Saturdays, 9.30am-1pm. If this role is advertised as part-time, your salary will be pro rata. You'll need to be within a 45-minute commute of the branch you're applying to work in. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made. We may close this advert early if we receive a high volume of suitable applications. More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500. What you'll be doing You'll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you'll be there to support them with care, clarity and confidence. As a Customer Representative, you will: - Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking - Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind - Guide customers through banking products and services that are right for them, helping them to manage their money with confidence - Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times - Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide Above all, you'll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking. About you We're proud of our branches and the service they provide to our customers. The experts at Moneyfacts agree and have named Nationwide as the 2026 Branch Network of the Year. Our Customer Representatives deliver simply brilliant experiences for our customers. You don't need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how: - You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex - You bring patience, empathy and strong people skills, to fully understand our customers' banking needs - You're comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same - You stay calm under pressure, adapt quickly, and approach change with a positive mindset - You're confident using technology and are digitally savvy - You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team - You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services - You take ownership to get things done, and act with care and integrity to protect our customers and their money Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: - Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind - Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand - Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development - Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes. You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you'll get High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you: - 25 days holiday per year, which increases over time to 30. Plus, you can 'buy' up to 10 extra days each year, giving you even more choice - Wellhub access for a range of free and paid options for health and wellness - Up to 2 days of paid volunteering a year to support causes that matter to you - Ongoing training and development to grow your skills and build a rewarding career in banking - An annual performance related bonus to recognise the impact you make - Access to private medical insurance helping you look after your health and wellbeing - A highly competitive pension to help you build a strong foundation for retirement - Life assurance to provide peace of mind for you and your loved ones in the event of your death - A great selection of additional benefits through our salary sacrifice scheme - London top up payment of £2,093 per annum, pro rata Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Disability Confident We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. We're here to help. Life at Nationwide Some of the things that matter most to us: Delivering fairer finances and having a positive impact on customers' lives. Being truly inclusive. Rewarding high performance. Life at Nationwide Roles and teams Technology. Customer Engagement. Specialist. Early Career. Explore the types of jobs at Nationwide and find your perfect fit. Roles and teams