Title: Customer Representative - Luton Location Luton / Bedfordshire Salary From £25,250 Contract Temporary (Full Time - 12 months) Reference 3494 Job Description: Making a meaningful difference for our customers, every day As a Customer Representative, you will make a real impact from day one. You'll be a key part of the branch team. Supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we've made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We're also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what's right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions. When you're inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you're one of us. An advocate for positive change. Where you'll be working We're looking for a Customer Representative for our branch in Luton, Bedfordshire. This role is a 12-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday. You'll need to be within a 45-minute commute of the branch you're applying to work in. Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made. We may close this advert early if we receive a high volume of suitable applications. More rewarding. From 1 July 2026, the minimum salary for this role will be £26,500. What you'll be doing You'll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you'll be there to support them with care, clarity and confidence. As a Customer Representative, you will: - Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking - Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind - Guide customers through banking products and services that are right for them, helping them to manage their money with confidence - Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times - Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide Above all, you'll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking. About you We're proud of our branches and the service they provide to our customers. The experts at Moneyfacts agree and have named Nationwide as the 2026 Branch Network of the Year. Our Customer Representatives deliver simply brilliant experiences for our customers. You don't need experience in banking, but experience or a passion to work in a customer service environment will help you thrive. You should be able to show how: - You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex - You bring patience, empathy and strong people skills, to fully understand our customers' banking needs - You're comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same - You stay calm under pressure, adapt quickly, and approach change with a positive mindset - You're confident using technology and are digitally savvy - You enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team - You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services - You take ownership to get things done, and act with care and integrity to protect our customers and their money Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: - Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind - Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand - Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development - Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes. You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you'll get High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you: - 25 days holiday per year, which increases over time to 30. Plus, you can 'buy' up to 10 extra days each year, giving you even more choice - Wellhub access for a range of free and paid options for health and wellness - Up to 2 days of paid volunteering a year to support causes that matter to you - Ongoing training and development to grow your skills and build a rewarding career in banking - An annual performance related bonus to recognise the impact you make - Access to private medical insurance helping you look after your health and wellbeing - A highly competitive pension to help you build a strong foundation for retirement - Life assurance to provide peace of mind for you and your loved ones in the event of your death - A great selection of additional benefits through our salary sacrifice scheme Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. What to do next At Nationwide, you'll be trusted to make a meaningful difference for customers and communities every day. If you're inspired by fairer finances, passionate about helping people, and ready to grow in a role that truly matters, you're one of us. Click the 'Apply Now' button, attach your current CV and answer a few quick questions. Once we've received your application, we'll invite you to an online assessment where you'll receive a link to our candidate hub. You'll need to complete the online assessments within 48 hours of applying. This includes a situational judgement test, checking and numerical assessments. Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Disability Confident We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Title: Customer Banking Specialist - Kununurra (25 hours/week) Location: Kununurra WA 6743, Australia Work Type: Onsite, Part Time Job ID:REQ259514 Job Description: We are looking for a Customer Banking Specialists to join our Kununurra branch on a part time basis! Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster. Roster (Full Time): - Monday - Friday; 9.00am - 2.00pm See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Do work that matters In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs. More specifically you will: - Build a personal connection with customers through meaningful conversations - Work with customers to help them use our in-branch technology and digital banking options - Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied - Complete Financial Health Checks to assess customers' financial needs and identify any changes - Perform interviews and process applications for personal loans, credit cards and associated products - Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist - Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions - Engage with customers by participating in community events and fundraising activities - Look out for the safety and wellbeing of your team - Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement We're interested in hearing from people who - Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do - Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs - Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions - Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

Title: Part-Time Lead Customer Service Agent Location: Buffalo United States Job Description: Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: - Amazing employee flight privileges within the American Airlines global network - Training and development programs to take your career to the next level - Comprehensive health and life benefits (subject to location - NEW PAY RATE - $18.08 / HR* Responsibilities How will you make an impact? Responsibilities - Provide efficient, friendly service to all of our customers - Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers - Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges - Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times - Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies - Determine flight close-out time and prepare, complete, and check various flight forms for accuracy - Conduct agent observations and associate activities - Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation - Maintains supplies and inventory control logs - Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports - Assist management in the completion of administrative duties and to acts as a company representative when assigned - In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise - Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day - Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning - Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs - It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area - Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting Qualifications Who are we looking for? Requirements - Minimum age: 18 - High school diploma, GED, or international equivalent - Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role - Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off - Flexible to work additional hours with short notice when operationally necessary - Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs. - Must be customer focused, detail oriented, and interested in the airline industry - Must be comfortable working with computers and ability to learn new computer programs - Must be able to read, write, fluently speak, and understand the English language - Possess the legal right to work in the United States - Demonstrated ability to communicate verbally and in writing - Strong organizational, interpersonal, negotiation, and leadership skills preferred - Above average attendance preferred - Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred - One year of customer service experience preferred - Prior training and/or curriculum development experience preferred - Experience using Word and Excel preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

• Inbound/Outbound Calls • Deliver the highest level of customer service experience consistently • Manage customer accounts and provide technical support • Application Data Entry • Online chat inquiries as assigned • Interpret and follow defined procedures and policies • Creative problem-solving skills • Flexibility and adaptability to changing projects and updates • Time and task management (multitasking and task prioritization) • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams • Adhere to regulated guidelines for communications via all channels