Title: Call Center Remote Customer Service Representative Location: New Mexico - Santa Fe, CA 94043 Fully Remote Overview Salary Range $17.00 - $19.00 Hourly Position Type Full Time Category Customer Service Job Description: It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal · $17.00/hr. plus performance incentives · $19.00/hr. Spanish Bilingual, plus performance incentives Requirements - 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with Mobile Internet Service Providers and/or Satellite. - NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (For example, T-Mobile is not compatible with our internal systems) - Qualifications Essential Responsibilities - Inbound/Outbound Calls - Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels Qualifications - Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven What We Offer - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO) Preferred Experience (not required) - Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus

• Contactar a clientes (llamada) con el fin de renovar su equipo MOVIL con mejores beneficios.

• Contactar telefónicamente a leads de clientes potenciales • Brindarles información sobre el producto de interés • Concretar la venta.

Title: Bilingual Members & Providers Call Center Agent- Roseville, CA- Hybrid Location: Roseville, CA, United States Job Description: Req ID: 36141 Work Mode: Part-time onsite (3-4 days per week recurring) Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information. Your role in our mission - Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel. - Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). - Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation. - Interfaces with team personnel, management, and customers in reference to customer service issues. - Conducts outbound calls to members in response to customer direction or other business needs. What we're looking for - High school diploma or G.E.D. - 6 months minimum, prefer on more years of customer service or other telephone experience. - Dental experience preferred - Bilingual (Spanish/English) required - Experience working with organizational functions and personnel. - Experience working with computer software and telephone technology and skilled in the use of help desk software. - Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities. What you should expect in this role - Business and analytical critical thinking skills. - Communication skills both written and oral. - Ability to work independently. - Ability to follow oral and written directions. - Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers. - Additional details regarding the role: Onsite Location: Gainwell Technologies 620 Roseville Parkway Roseville, CA 95747 Hourly rate that will be offered: - $25/hour Bilingual - $23/hour Not Bilingual Schedule / Operational Hours (subject to change): - Hybrid / Onsite 8:00am to 5:00pm PST zone - Onsite – Tuesday through Thursday - Hybrid / Remote – Monday and Friday The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.