Role Description We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

Role Description This is a regional position. Preference will go to applicants living in or near Eastern Pennsylvania, Southern New Jersey, or Delaware. The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders. What You’ll Do: - Manage and grow a portfolio of Fleet Maintenance clients in a high-volume market. - Focus on client retention and expansion to drive revenue and client satisfaction. - Act as a manager-level escalation point for complex customer issues. - Make decisions and manage accounts to achieve measurable results. - Implement a robust performance management process aligned with organizational expectations. - Provide leadership and direction to the scheduling team. - Build and maintain client relationships to ensure exceptional customer experience. - Evaluate growth opportunities based on client needs and market trends. - Work effectively with national and regional Sales teams. - Monitor client, market, and competitor activity. - Identify and work with ‘at risk’ clients to determine appropriate action plans. - Attend customer meetings as a Cox management representative. - Collaborate with other departments to ensure high-quality customer service. - Demonstrate safety commitment by following all safety and health procedures. - Perform any other duties assigned. Qualifications - Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement. - At least 1 year in a management or leadership role. - Safe Drivers needed; Valid driver’s license required. Requirements - Travel required: up to 40%. Benefits - A competitive salary and top-notch bonus/incentive plans. - Exceptional work-life balance, flexible time-off policies, and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources.

• Lead delivery of administrative services for large and complex client accounts including but not limited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed. • Exhibit advanced wide-ranging experience, using in-depth professional knowledge, acumen, concepts, and company objectives to develop, resolve complex models and procedures. • Exhibit strong problem-solving skills, applying innovative and effective solutions to complex issues. • Have a clear understanding of how various disciplines within WEX interrelate and contribute to overall objectives. • Communicate and consult with clients on issues, system functionality, best practice, industry standards legislative changes and on other service delivery functions with a consultative approach. • Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates. • If deliverables are at risk, escalate to client or leadership appropriately. • Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients. • Leverage the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with peers in the event of a global issue impacting other clients. • Review and evaluate work orders for client requests, estimate work effort and required tasks across cross functional team members. • Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client for approval. • Confirm client delivery and signature. • Monitor/track out of scope, ACA, and Annual Enrollment revenue against budget. • Manage capacity and resource assignments, including interview and performance evaluations. • Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees by making sure call center tools are updated timely and training is coordinated and delivered in advance of changes to a client’s service delivery. • Identify training opportunities and suggest process improvements to streamline ongoing delivery. • Additional job duties and responsibilities may arise when supporting assigned clients in delivering administrative services and the Client Delivery Manager is expected to perform these additional tasks as assigned. • Own and/or participate in team-specific initiatives and company-wide workstreams. • Coach and mentor colleagues. • May manage direct reports.

Role Description Under the general direction of the Service Center Supervisor, the Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, addressing inquiries, resolving issues and ensuring members have a positive experience with Point32Health. - Handle inbound calls from members with professionalism and attentiveness, addressing inquiries related to health insurance benefits, coverage, claims, and eligibility. - Support and advocate for members to ensure that they receive the care/support needed. - Provide education and guidance to members about their Point32Health benefits and take ownership of each call to ensure that issues are resolved promptly and accurately. - Assist members in understanding and accessing their benefits and educate members on how to use self-service tools, delivering proactive/anticipatory service. - Record call details and member interactions in the system accurately, ensuring that all relevant information is documented for future reference and reporting, ensuring HIPAA, State, and Federal regulations and confidentiality standards are met. - Work collaboratively with other team members and departments to address complex issues and ensure a seamless member experience. - As a brand ambassador for Point32Health, go above and beyond to ensure member satisfaction, proactively identifying and addressing needs and concerns. - Represent the voice of the customer by contributing to continuous improvement initiatives and providing feedback on member interactions and suggesting process enhancements. - Adhere to assigned schedules to ensure appropriate phone queue coverage & meet or exceed department established key performance indicators. - Execute outbound calls to improve the member experience and assist in member retention. - Ensure all interactions are HIPAA compliant and adhere to state and federal regulations. - Other duties as assigned. Qualifications - Required: Associate degree or equivalent work experience. - Preferred: Bachelor’s degree or equivalent work experience preferred. - Required: 0-2 years of relevant experience. - Preferred: Customer service experience in health care, call center, or corporate office. - Knowledge of medical terminology. - Prior experience training and working in a virtual/remote setting. Requirements - Demonstrated ability to provide exceptional service, including active listening, empathy, and clear communication with members. - Ability to put yourself in someone else’s shoes and demonstrate compassion. - Strong understanding of health insurance products, policies, and industry regulations, or the ability to quickly learn and apply new information. - Adept at identifying issues, analyzing information, and providing effective solutions in a timely manner. - Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally. - High level of accuracy in handling member information, processing requests, and documenting interactions. - Capable of managing multiple tasks simultaneously while maintaining focus and efficiency. - Comfortable using computer systems, CRM software, and other relevant technology to manage member interactions and data. - Ability to adjust to changing priorities and new processes in a dynamic work environment. - Strong people skills with the ability to work effectively with team members and contribute to a positive work atmosphere. - Skilled in managing and resolving conflicts and complaints with professionalism and patience. Benefits - Medical, dental, and vision coverage. - Retirement plans. - Paid time off. - Employer-paid life and disability insurance with additional buy-up coverage options. - Tuition program. - Well-being benefits. - Full suite of benefits to support career development, individual & family health, and financial health.