Title: Medicare Member Services Representative – PEAK Location: Home Work - Monongalia County WV (Local) locations Remote time type Full time Job Description: Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Come join our Peak Health team at WVU Medicine as a Member Services Representative, contributing to the foundation for an innovative, Peak Advantage Medicare plan. The Medicare Membership Services Representative will take inbound calls from Peak Health Medicare Advantage members, and providers answering questions ranging from general information to complex inquires on a wide range of issues. This role will work with management and peers on the Peak team to research and resolve member issues and questions. In addition to taking inbound calls, will make outbound calls to members and providers with issue resolution or to gather further information. Candidates should expect to work an 8-hour shift, between the hours of 7:30 am – 8:00 pm Monday – Friday. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School diploma or equivalent EXPERIENCE: 1. One (1) year of experience with handling Medicare claims or related experience PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Associate Degree, or greater, in related healthcare field. EXPERIENCE: 1. Three plus years’ experience in a fast-paced call environment with processing and/or customer service experience. 2. Two years’ experience in Medicare benefits 3. Two years’ experience in knowledge of CMS guidelines CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Verify member information while addressing general questions. 2. Responds to and resolves all issues/inquires to assure an efficient and seamless member experience. 3. Maintains open channels of member communications doing outreach as required. 4. Understanding of Medicare claims processing, and related inquiries. 5. Meets all production and quality standards, maintaining work queues according to department standards. 6. Effectively communicates with internal and external staff. 7. Elevates issues to next level of supervision, as appropriate. 8. Ensures accuracy of information gathered and shared on a member’s behalf. 9. Attends all required training classes, demonstrating proficiency and ability to learn. 10. Other duties as deemed appropriate by the Management Team. 11. Maintain accurate documents, including timekeeping records PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit for extended periods of time. 2. Ability to answer phone calls for extended periods of time. 3. Lifting 10-25 lbs. 4. Travel Requirement: 0%-25% WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment with electrical equipment (i.e., telephone, personal computer, copier, fax machines, etc.) 2. Computer Software/Systems include but not limited to Microsoft Office Professional Suite (Outlook, Word, Excel, Access) Internet Explorer and EPIC SKILLS AND ABILITIES: 1. Working Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records. 2. Ability to take direction and to navigate through multiple systems simultaneously. 3. Excellent written and oral communication, customer service, interpersonal skills, and telephone etiquette. 4. Ability to solve problems with predefined methods and guidelines to drive improved efficiencies and customer satisfaction. 5. Familiarity with Medical insurance services process. 6. Requires exceptional attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously. 7. Ability to work remotely – this includes reliability, self-motivation, focus & time management skills. Additional Job Description: Candidates should expect to work an 8-hour shift, between the hours of 7:30 am – 8:00 pm Monday – Friday. - will have weekend rotations Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: PHH Peak Health Holdings Cost Center: 2501 PHH Risk Admin

Title: inventHQ Patron Services Associate - Spanish Speaking Location: Broomfield United States Job type: Part-time Salary: $24.47 - $33.11 Hourly Job Type: PT Benefited Job Number: 2026-00099a Department: LIbrary, Arts & History Division: Services FLSA: Non-Exempt Job Description: The Library, Arts, History and CSU Extension department has an opening for a bilingual (Spanish/English) 29-hour part-time benefited inventHQ Makerspace Associate. We are seeking a high performing, innovative, and team-focused individual who has a passion for learning, creating, and collaborating. This position works 29 hours per week Tuesday through Saturday: Tu/Th 12:30 - 7:30 p.m.; Fr/Sa 8:45 a.m. - 5:15 p.m. Some additional evening hours may be required. The hiring range is $24.47 - $33.11/hour. Excellent benefits; click the benefits header for details. Why inventHQ? Acting as a community connector, this busy makerspace is a destination for families and individuals to create and learn together. We have a strong sense of pride and identity and work extensively to bring the highest quality services to our patrons. Are you a good fit? - Desire for fun, engaging, inspiring work - Enjoys tinkering, problem solving, and creating - Experience teaching in formal or informal environments; must be comfortable patiently facilitating hands-on learning - Bilingual skills in Spanish and English - Supportive of positive and collaborative learning environments - Not afraid to fail forward or say "I don't know, let's figure that out together" - Tech savvy with the ability to search in various places for solutions - Comfortable with makerspace tools, software, and machinery, or excited to learn - Enthusiastic about empowering community members to learn and solve problems on their own - Community-driven and able to connect with diverse community members In this position you will help children and adults use makerspace tools, equipment and software during drop-in public Open Hours. You will greet new patrons and give them a tour of the space, chat with them about projects they would like to make, help them safely use tools, and connect them to learning resources. Outside of drop-in Open Hours, you may help with machine maintenance, staffing programs and preparing materials for them, working with volunteers, editing and testing tutorials and performing other administrative duties. Education: - Bachelor's degree from an accredited college or university - required Experience: - 1 year experience required in public library work or other related customer facing experience - required - Demonstrated skill/knowledge with a variety of makerspace tools and machinery (such as laser cutters, 3D printers, electronic cutting machines, sublimation printers, and/or hobby electronics) - required - Experience working with children and experience teaching complex technology -preferred Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience. NECESSARY SPECIAL REQUIREMENTS: Bilingual skills in Spanish/English required for this assignment; Native Spanish-speaking preferred. New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: oral board, reference checks, background checks including local police check and sex-offender registry.

Job Title: Client Services Analyst III Location: Maryland - Remote What you'll do: Full time job requisition id R13115 What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery to the client base. You'll be assigned a book of clients that are managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities. You'll also be working on day-to-day operations and reporting delivery to those clients. You'll need minimal supervision for all the day-to-day activities being executed and you'll manage deals independently. - Responsible for creating technical report specifications from indenture language. - Set up payment calculations in a variety of in-house systems. - Receive, map, and reconcile periodic collateral data. - Compile monthly, quarterly and annual payment and tax reports. - Coordinate with operations teams to ensure correct payments are received and made. - Perform quality control review of reports, meeting timeliness and accuracy standards. - Perform portfolio compliance tests on a selection of structured fixed income deals (trade testing). - Perform quality control review of reports, meeting timeliness and accuracy standards. - Frequent interaction with asset managers, investors, auditors, and rating agencies. - Responsible for ensuring excellent service delivery to a book of Loan Clients in the Corporate Trust business. - Participate in new client proposals. Lead business-related projects. - Make tax elections, file for EIN’s, and track residual holder transfers. Read and interpret trust indentures with regard to reporting requirements. What you'll need: - 5+ years of related experience or similar field. - High school diploma required; Bachelor's degree in related field preferred. - Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. - Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. - Intermediate to advanced TranStar experience preferred. - Intermediate speaking and writing communication skills. Benefits you’ll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation

PRN Response Services Coordinator Who We Are NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care. While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow. What We Do: We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks. We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem. How We Do It: The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health. How You Will Help: We’re looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming. Responsibilities: - Make outreaches via phone, email, and text messaging to patients who need mental health support. - Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals. - Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. - Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. - Assisting the development in NeuroFlow digital health content and assigning relevant content to patients. - Maintain timely documentation of all patient communication and services provided. - Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety. - Collaborate with customers and teletherapy partners regarding follow up and referral status of patients. - Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. - Assist with tracking data and outcomes to improve the quality of our response services. - Assist with program accreditation achievement and maintenance of program standards. - Participate in weekly supervision with Clinical Services Manager - This role requires strong organizational and technological proficiency, including the ability to simultaneously navigate multiple applications, document in real time, and maintain clinical focus while conducting suicide risk assessments. About You: - Master's degree in a clinical field (Social Work, Counseling, Clinical Psychology, etc.) - Independent state licensure (LCSW, LPC, LMFT, or equivalent)—associate licensure not accepted - You have 2+ years of related clinical experience - You are flexible and adaptive to a growing program and improving processes. - You are professional and organized in both written and verbal communication - You love to be challenged everyday and thrive in a fast-paced, independent environment - You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. - You are passionate about using technology and innovation to improve access to behavioral health services - Comfort with AI tools and a genuine curiosity about how emerging technology can be applied to do better, faster work Primary shifts - Weekends and holidays - 9am-2:30pm EST + 2:30pm-8pm EST Shifts as needed - weekday coverage - 9am-2:30pm EST + 2:30pm-8pm EST Must be able to work at least 4 shifts a month What We Believe: NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. As a HIPAA compliant organization All team members shall: - Act in accordance with NeuroFlow’s Information Security Policies. - Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. - Report security events or other risks to the organization - Execute organizational security processes or activities - Perform security responsibilities that defined and communicated for their role - Be responsible for their actions regarding the security of organization Clinical Operations Remote