• Develop, coach and grow the Client Services team. • Review reports and data to identify performance trends and coaching, and grow the Client Services team assigned to the position. • This will be accomplished through reviewing reports and data to identify performance trends and coaching, setting career/development goals, and providing team and individual recognition and rewards. • Manage a team of agents (or managers) and their achievement of key metrics. • Monitor policy adherence and quality of work life. • Responsible for achieving goals of a defined organization through the effective use of resources in the planning, staffing (workforce decisions), leading, and controlling of the assigned unit(s). • Also, responsible for managing the performance of their employees. • Effective performance management includes, ensuring employees understand their job responsibilities, setting performance objectives and providing periodic feedback on progress toward those objectives, and completing the performance appraisal process. • 70% of this position will be managing the performance outcomes of a team of technical support engineers. • 30% of this position will be managing strategic improvement projects that contribute to a Worry Free Experience™ for our customers and employees as measured by three primary KPIs: CSAT, FCR & Handling customer issues in a timely manner (productivity measurements).

Role Description We are currently growing our team and are looking for individuals who enjoy assisting their clientele and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is for candidates who are detail-oriented, client-centered, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with making personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also recommended) - Must be at least 18 years old Benefits - Fully remote - Flexible schedule - Ongoing training - Collaborative team culture Company Description

Client Service Representative Location: CHICAGO, IL 60606 Remote Full Time Category - Account Management & Client Services Description POSITION SUMMARY The Client Service Representative is responsible for providing excellent client service to Allied members, including HR representatives, brokers, and other various clients. They are the main point of contact for all inquiries and issues and must provide resolution in a timely, professional, and courteous manner. ESSENTIAL FUNCTIONS - Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan. - Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management. - Serve as an additional resource for Account Managers as needed - Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information. - Provide follow up to month end strategy by closing out open claim issues. - Troubleshoot, identify, and improve internal processes with various Allied departments. - Work with and foster relationships with other internal teams such as Claims and Eligibility. - Help facilitate the renewal of existing cases by management of claim reviews and service level expectations. - Other duties as assigned EDUCATION - High School Diploma or GED required. - College degree preferred. EXPERIENCE AND SKILLS - 1 to 3 years of Medical Claims experience is required. - Claim processing experience a plus. - Customer Service skills. - Intermediate level work experience with Microsoft Office, Word, Excel Access, and PowerPoint software applications. Required - RIMS Claim Processing System Preferred - Web Based Applications Required - Excellent verbal and written communication skills. - Excellent organizational skills and attention to detail. - Ability to prioritize tasks and delegate them when appropriate. - Ability to function well in a high paced and at times stressful environment. POSITION COMPETENCIES - Accountability - Communication - Customer Service Orientation - Functional/Technical Skills - Quality Focus - Time and Task Management PHYSICAL DEMANDS - This is a standard desk role requiring extended sitting and computer work. WORK ENVIRONMENT - Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Financial Services Fraud Investigation Expert Type: Contract Compensation: $1,150–$1,450/task Location: Remote Role Responsibilities - Build a realistic digital workspace centered on the Drive folders you use daily, including case files, investigation write-ups, SAR/CTR drafts, typology memos, alert-triage notes, and email threads. - Represent platforms like Refinitiv World-Check, Dow Jones Risk & Compliance, Splunk SIEM, Fiserv, or FIS. - Design multi-step tasks grounded in your real workflows, navigating multiple apps, files, and stakeholders to challenge frontier AI agents meaningfully. - Collaborate with other fraud and financial-crime experts to design the environment, shape task scope, and review scenarios for realism and rigor. - Work asynchronously with research teams to refine task designs and evaluation criteria for fraud-investigation agent benchmarks. - Contribute to frontier AI research and benchmarking, directly informing how leading labs train and evaluate the next generation of AI systems. Qualifications - 3+ years of full-time fraud/financial-crime experience at a Fortune 500 bank, large card issuer, fintech, or insurance firm. - Background in BSA/AML compliance, sanctions screening (OFAC), SAR/CTR filings, fraud operations, financial-crime investigations, or regulatory exam response. - Day-to-day use of Refinitiv World-Check, Dow Jones Risk & Compliance, Splunk SIEM, Microsoft Sentinel, and FIS/Fiserv/Jack Henry. - Strong analytical thinking and writing skills. Requirements - Certifications: CAMS, CFE, CFCS. Benefits - Task Completion Pay: Competitive and based on task quality (~$1,150–$1,450 per completed task, subject to change as the project evolves). - Performance Bonus: Top performers receive a weekly bonus incentive on top of their per task rate. - Hourly Opportunity: Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.