Client Service Representative Location: CHICAGO, IL 60606 Remote Full Time Category - Account Management & Client Services Description POSITION SUMMARY The Client Service Representative is responsible for providing excellent client service to Allied members, including HR representatives, brokers, and other various clients. They are the main point of contact for all inquiries and issues and must provide resolution in a timely, professional, and courteous manner. ESSENTIAL FUNCTIONS - Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan. - Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management. - Serve as an additional resource for Account Managers as needed - Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information. - Provide follow up to month end strategy by closing out open claim issues. - Troubleshoot, identify, and improve internal processes with various Allied departments. - Work with and foster relationships with other internal teams such as Claims and Eligibility. - Help facilitate the renewal of existing cases by management of claim reviews and service level expectations. - Other duties as assigned EDUCATION - High School Diploma or GED required. - College degree preferred. EXPERIENCE AND SKILLS - 1 to 3 years of Medical Claims experience is required. - Claim processing experience a plus. - Customer Service skills. - Intermediate level work experience with Microsoft Office, Word, Excel Access, and PowerPoint software applications. Required - RIMS Claim Processing System Preferred - Web Based Applications Required - Excellent verbal and written communication skills. - Excellent organizational skills and attention to detail. - Ability to prioritize tasks and delegate them when appropriate. - Ability to function well in a high paced and at times stressful environment. POSITION COMPETENCIES - Accountability - Communication - Customer Service Orientation - Functional/Technical Skills - Quality Focus - Time and Task Management PHYSICAL DEMANDS - This is a standard desk role requiring extended sitting and computer work. WORK ENVIRONMENT - Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Financial Services Fraud Investigation Expert Type: Contract Compensation: $1,150–$1,450/task Location: Remote Role Responsibilities - Build a realistic digital workspace centered on the Drive folders you use daily, including case files, investigation write-ups, SAR/CTR drafts, typology memos, alert-triage notes, and email threads. - Represent platforms like Refinitiv World-Check, Dow Jones Risk & Compliance, Splunk SIEM, Fiserv, or FIS. - Design multi-step tasks grounded in your real workflows, navigating multiple apps, files, and stakeholders to challenge frontier AI agents meaningfully. - Collaborate with other fraud and financial-crime experts to design the environment, shape task scope, and review scenarios for realism and rigor. - Work asynchronously with research teams to refine task designs and evaluation criteria for fraud-investigation agent benchmarks. - Contribute to frontier AI research and benchmarking, directly informing how leading labs train and evaluate the next generation of AI systems. Qualifications - 3+ years of full-time fraud/financial-crime experience at a Fortune 500 bank, large card issuer, fintech, or insurance firm. - Background in BSA/AML compliance, sanctions screening (OFAC), SAR/CTR filings, fraud operations, financial-crime investigations, or regulatory exam response. - Day-to-day use of Refinitiv World-Check, Dow Jones Risk & Compliance, Splunk SIEM, Microsoft Sentinel, and FIS/Fiserv/Jack Henry. - Strong analytical thinking and writing skills. Requirements - Certifications: CAMS, CFE, CFCS. Benefits - Task Completion Pay: Competitive and based on task quality (~$1,150–$1,450 per completed task, subject to change as the project evolves). - Performance Bonus: Top performers receive a weekly bonus incentive on top of their per task rate. - Hourly Opportunity: Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

• Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service • Responsible for managing employees directly engaged in client management • Implements and supports strategies and initiatives focused on building and maintaining client relationships • Develops departmental policies, procedures and strategies focused on providing high quality customer service achieved through anticipating client needs and attending to those needs effectively • Recommends improvements to existing processes and solutions to improve efficiency • Understands how teams coordinate efforts and resources to achieve organizational objectives • Provides subject matter guidance to team; may allocate work • Impacts results of own team and effectiveness of related teams • Gathers and analyzes data to identify and solve complex problems that arise with little or no precedent • Exercises judgement based on previous experiences, practices and precedents • Evaluates and communicates complex information in a clear, concise manner • Exchanges ideas and information effectively • Works autonomously within established procedures and practices • Acts as a lead, coordinating the work of others but is not a direct supervisor • Performs all other duties as assigned by management

Role Description To oversee client service delivery, operational analytics, and strategic initiative management for Workers’ Compensation program while partnering with regional operational leadership to drive continuous improvement and high-quality claim outcomes. Essential Functions and Responsibilities - Client Partnership & Program Management - Serves as a strategic liaison between client stakeholders and Sedgwick regional Workers’ Compensation operational leadership. - Leads stewardship discussions, operational reviews, and performance presentations related to the WC program. - Supports implementation and coordination of strategic initiatives designed to improve operational performance, claim outcomes, and client satisfaction. - Ensures alignment between client expectations, regional operational execution, and strategic program objectives. - Analytics & Performance Oversight - Oversees operational reporting, trend analysis, and performance management activities across the WC program. - Analyzes operational and financial data to identify trends, cost drivers, opportunities, and operational improvement initiatives. - Coordinates development and presentation of dashboards, stewardship materials, and operational summaries. - Tracks and communicates results of strategic initiatives and operational improvement efforts. - Partners with analytics and operational teams to support data-driven decision-making and operational planning. - Operational Coordination & Continuous Improvement - Partners with regional WC operational leadership to support implementation of process improvements and operational initiatives. - Identifies operational trends, claim handling opportunities, and areas for performance enhancement. - Facilitates collaboration between regional operations, analytics, quality, and support functions to improve operational consistency and service delivery. - Supports implementation of best practices and scalable operational solutions across the WC program. - Quality & Client Service Oversight - Monitors adherence to client service instructions, operational standards, and quality expectations. - Coordinates operational audits, quality reviews, and issue resolution activities across regional operational offices. - Supports timely communication, escalation management, and operational transparency with client stakeholders. - Ensures operational initiatives and client deliverables are completed effectively and timely. Additional Functions and Responsibilities - Performs other duties as assigned. - Supports the organization's quality program(s). - Travel as required. Supervisory Responsibilities - May provide leadership and coordination support for analytics, reporting, or client service resources as assigned. - Provides cross-functional leadership and operational coordination across regional WC operational and support teams. - Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Qualifications - Education & Licensing: Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred. - Experience: Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity. - Skills & Knowledge: - Excellent oral and written communication, including presentation skills. - PC literate, including Microsoft Office products. - Ability to work in a team environment. - Excellent account rounding ability. - Strong understanding of workers compensation claims management. - In-depth knowledge of client servicing. - Ability to handle conflict and confront challenging issues in a fast work environment. - Ability to meet or exceed Performance Competencies. - National account support in complex, multi-location environments. - Cross-functional coordination across regional operations. - Data analysis and operational reporting. - Performance monitoring and trend identification. - Strategic initiative support and execution. - Process improvement and operational optimization. - Analytical thinking and data-driven decision-making. Benefits - A comprehensive benefits package is offered including but not limited to: - Medical, dental, vision. - 401k and matching. - PTO. - Disability and life insurance. - Employee assistance. - Flexible spending or health savings account. - Other additional voluntary benefits.