Title: Escalation Resolution Associate Location: Oxford, England United Kingdom Hybrid Job Description: The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. This role is a hybrid position that requires 3 times per week in our Oxford office. Attendance for day shifts, late/evening shifts will be home based. Working Hours: 37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. The shift will be from 12:00 AM UK time to 8:30 AM UK time. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays Who are we looking for? As an Escalation Resolution Associate, you will support customers by resolving queries across phone, chat, and email, with a focus on delivering high-quality, consistent service. You’ll handle complex and escalated contacts, including cases with legal, regulatory, governmental, or PR considerations, managing each with care and sound judgment. You’ll also support day-to-day operations by assisting with booking-related queries, providing basic technical guidance, and helping both customers and agents find clear, effective solutions. You’ll use a range of tools to review customer accounts, interpret policies, and resolve issues efficiently. You’ll also partner with your Team Manager on projects that improve processes, team performance, and overall service delivery. You will be responsible for highlighting opportunities to mitigate customer experiences to prevent reoccurrence by raising appropriate escalation forms for Supplier, Offline support or online issues. This will be a key part of your role. This is a fast-paced environment where you’ll take initiative, stay solution-focused, and step in where support is needed. If you enjoy helping people and solving problems, this role could be a great fit. Basis Requirements - Minimum broadband connection: 25MB download and 10MB upload via Ethernet (no Wi-Fi). Proof required - At least 6 months’ experience in customer service (office or call centre) - Quiet home working environment with direct Ethernet connection - Strong written and spoken English - Confident typing, phone, and computer navigation skills - Ability to work in a high-pressure environment while maintaining quality - Flexibility to work across shifts, including weekends and public holidays Additional Skills Customer focus - Put customer needs first and show empathy in every interaction - Take ownership and follow through on issues - Handle conflict and set clear expectations - Identify needs and provide the right solutions Communication - Communicate clearly and concisely with customers and colleagues - Keep accurate and thorough case notes - Understand issues quickly and respond appropriately - Write clear, grammatically correct responses Problem solving - Approach problems logically and use sound judgment - Make timely, effective decisions for the customer - Stay curious and open to learning - Work independently and stay solution-focused - Prioritise tasks to manage workload effectively Preferred qualifications - Previous call centre customer service experience - Experience supporting customers across multiple channels (phone, chat, email, social) - At least 6 months’ experience handling escalated contacts with legal, regulatory, governmental, or PR considerations What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements #LI-JP #LI-Hybrid

Role Description Boeing Global Services is currently looking for a Senior Customer Success Management Specialist. This role will be based in Madrid, Barcelona or Seville, Spain. The Customer Experience organization is currently looking for four Senior Customer Success Management Specialists. These positions will focus on supporting the Technical Operations and Airplane Integration lines of business. Our Customer Success Management Specialists have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at adoption, expansion and renewal. The successful candidate will understand the importance of collaboration as this position will require working directly with the Product Management Team, Sales and Account Directors, Software Development, Delivery Services and our international customer base. - Build strong business relationships with all key stakeholders including customers and the business owners - Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts. - Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues - Assist the team in measuring customer value by correlating adoption metrics with customer KPIs - Maintain a 360-degree view of overall customer health, ongoing engagements, and issues - Understand and help the team mitigate churn and drive recurring revenue growth - Lead Business Review activities in partnership with the Services Leader and Account / Sales Director - Periodic reports and updates for key executives - Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers - Align customers' business processes with product capabilities - Management, negotiation, and conflict resolution Qualifications - 5+ years of experience in a customer success role - Ability to interface between technical and non-technical stakeholders, internal and external - Expertise in customer management, negotiation, and conflict resolution - Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives - Experience using or applying metrics to measure performance to ensure high quality delivery - Excels in Professionalism and Partnerships - Ability to work across time zones with a globally dispersed team Requirements - 7+ years' experience in a customer success role (Preferred) - Experience within a SaaS environment (Preferred) - Previous experience in airline maintenance operations and a solid understanding of aviation concepts (Preferred) - Previous experience in international business and/or multi-cultural environments (Preferred) - Fluency in multiple languages (Preferred) - Bachelors or higher (Preferred) Benefits - This requisition is for a locally hired position in Spain. - CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN SPAIN. - BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. - Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. - Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.

Role Description Rattaché(e) à la DSI (750 personnes), le/la CTO définit et pilote la stratégie technologique liée aux infrastructures Cloud, Datacenters, Edge computing, Réseaux, Digital Workplace, IT/OT et Sécurité opérationnelle, en assurant le design, la construction et l’exploitation des systèmes. Il/elle manage une équipe de 160 collaborateurs internes et externes avec un budget opérationnel d'environ 60 millions d’euros, afin de garantir la performance, la sécurité et la continuité des services technologiques de l’entreprise. Activities - Définition et pilotage de la stratégie technologique globale - Élaborer la feuille de route technologique pour l’ensemble des infrastructures de l'IT à l'IT/OT. - Assurer l’alignement de cette stratégie avec les objectifs business de l’entreprise et anticiper les évolutions technologiques. - Management et animation d’équipes pluridisciplinaires et hybrides - Superviser un effectif d’environ 150 personnes, composé de 80 internes et 80 prestataires externes. - Favoriser le développement des compétences, encourager l’innovation et inculquer une culture collaborative axée sur la performance et la qualité. - Assurer un environnement de travail motivant et agile. - Conception, déploiement et exploitation des infrastructures et services - Superviser les phases de design, build et run des infrastructures et plateformes. - Veiller à la robustesse, la disponibilité, la scalabilité et la sécurité des systèmes tout au long de leur cycle de vie, en respectant les exigences opérationnelles et réglementaires. - Gestion budgétaire et optimisation des ressources - Piloter un budget opérationnel en optimisant les coûts liés aux opérations, aux sous-traitances et aux investissements technologiques. - Mettre en place un suivi rigoureux des dépenses et garantir le retour sur investissement des projets menés. - Coordination transverse avec les parties prenantes internes et externes - Travailler en étroite collaboration avec les autres directions métiers, la direction générale, la DSI, ainsi que les partenaires et fournisseurs. - Assurer une communication fluide, garantir la cohérence des projets techniques avec les besoins métiers, et veiller au respect des standards de sécurité et de conformité. Qualifications - Architecture et gestion des infrastructures hybrides (Cloud public/privé, datacenters, edge computing) - Maîtrise des principaux fournisseurs cloud (AWS, Azure, Google Cloud) - Connaissance approfondie des environnements on-premise, virtualisation et microservices - Gestion et orchestration des infrastructures distribuées et hybrides - Compétences en IT/OT et intégration des systèmes - Compréhension des systèmes industriels, IoT, et des enjeux spécifiques de l’OT - Capacité à gérer les convergences IT/OT en garantissant la sécurité et la continuité opérationnelle - Réseaux et connectivité - Expertise sur les architectures réseau d’entreprise, VPN, SD-WAN, et protocoles de communication sécurisés - Gestion du trafic, optimisation des performances et haute disponibilité - Sécurité opérationnelle et cybersécurité - Mise en œuvre des meilleures pratiques en matière de sécurité informatique et industrialisée - Gestion des risques, conformité réglementaire (ex : RGPD, NIS2), détection et réponse aux incidents - Maîtrise des outils et stratégies de surveillance, prévention et réaction face aux menaces - Gestion de projet et méthodologies DevOps/Agile - Connaissance des méthodes Agile, ITIL, DevOps pour piloter efficacement les projets et opérations - Automatisation des déploiements et gestion de la chaîne d’intégration continue - Pilotage et supervision technique - Maîtrise des outils de monitoring, reporting et KPI pour suivre la performance des infrastructures et des équipes - Capacité à analyser et résoudre les incidents techniques complexes rapidement Soft Skills - Capacité à fédérer, motiver et coordonner des équipes pluridisciplinaires, internes et externes, tout en assurant une communication claire et transparente avec l’ensemble des parties prenantes. - Aptitude à s’adapter rapidement aux évolutions technologiques et organisationnelles, et à promouvoir une culture de collaboration, d’innovation et de résolution collective des problèmes. Benefits - Suez préserve l’équilibre entre vie professionnelle et privée, ce poste est ouvert au télétravail.

Title: Adjunct Faculty, Construction Technology - Monroe Community College Location: Rochester, NY, United States Part-time Job Description: Function of Position: Adjunct faculty prepare and teach courses in the Engineering Technologies department, develop new educational materials, and assist with the assessment of student learning, as appropriate. Classes may be assigned for the Brighton and/or Downtown Campus, extension site, or an online, remote, or hybrid modality, as needed. Adjunct faculty report to the chairperson of the Engineering Technologies Department. The successful candidate will bring a passion for teaching and a desire to support and mentor MCC students as they pursue educational and career goals. Examples of Duties and Responsibilities: - Demonstrates and maintains current subject area knowledge. - Teaches courses and evaluates student performance in Construction Technology as per guidelines set by the department and Monroe Community College. - Teaches course(s)/section(s), as outlined by the contract and as available. - Prepares lesson plans and creates instructional materials and activities for student engagement. - Prepares Course Information Sheet/Syllabus/Outlines in accordance with department and College guidelines. - Establishes and maintains an engaging and supportive classroom environment. - Maintains student attendance records, grades, and other records according to department and College guidelines and submits them in a timely manner. - Assists department with student retention and completion initiatives. - Develops innovative teaching pedagogies to facilitate learning. - Incorporates high-impact teaching practices into course design, as appropriate. - Actively engages in pedagogical and academic discipline professional development. - Demonstrates excellent time management skills and the ability to multitask and prioritize workflow. - Performs other duties and responsibilities assigned by the department chair, as appropriate. MCC Expectations: - Adheres to the College Code of Conduct. - Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment. - Maintains technological competencies utilized by the College. - Commits to the philosophy of a comprehensive community college. - Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students. Requirements: Job Requirements: Required Qualifications: - Earned bachelor's degree or higher in Civil Engineering or Construction related major from a regionally-accredited higher education institution. - Ability to teach courses within the department. - Evidence of effective communication skills (interpersonal, speaking, and writing). - Commitment to supporting an inclusive environment on campus. - Evidence of respect for and understanding of people with diverse backgrounds, abilities, and needs. - Evidence of commitment to the philosophy of a comprehensive community college. - Evidence of proficiency with technology. - Experience and/or interest in developing and teaching online courses. - Commitment to continued professional growth. Preferred Qualifications: - Earned master's degree or higher in Civil Engineering or Construction related major from a regionally-accredited higher education institution. - Teaching experience. - Knowledge of, or experience in, implementing a variety of teaching strategies. - Awareness of the potential value of technology as a tool for teaching. - Experience with computerized student record management. - Bilingual and able to read, write, and speak Spanish, or other languages, proficiently. Additional Information: Pay Rate for Fall 2025 & Spring 2026: Determined on adjunct rank and ranges from $1,217 - $1,484 per contact hour. Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis. Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. Notice of Non-Discrimination Annual Campus Security & Fire Safety Report Monroe Community College is seeking a pool of qualified applicants for possible temporary part-time faculty teaching assignments. These positions are filled on an as needed basis and are on-going recruitment efforts. Adjunct pools are open continuously and applicants are contacted/hired year-round for assignments based on college needs. Those applicants that are selected to move forward with the recruitment process will be contacted to set up an interview. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website. Applicants MUST submit the following documents* to be considered for this position: - Resume/CV - Cover Letter - Transcripts* - Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing their foreign academic accomplishments to standards in the U.S. Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.