Role Description We are building the first super app to manage car ownership—an industry where the experience is stuck in the 90s. Lead a strategic area leveraging LLMs, agents, and internal APIs to automate a fragmented, $2T market. Work with partners at OpenAI to integrate Jerry.ai services directly into the ChatGPT App and pioneer new model capabilities. At Jerry.ai, we are moving past fragmented, time-consuming processes to create a seamless, automated platform. You will sit at the intersection of product, engineering, and applied AI as you build and scale a sophisticated system that already automates >70% of inbound sales and service requests (over 50k chats per month). Your role will include shaping how modern LLM systems, human-in-the-loop feedback, and computer-use agents redefine an entire industry. How You Will Make an Impact: - Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout. - Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. - Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. - Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. - Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation. Qualifications - 4+ years of experience in management consulting or technical product management at a fast-paced startup. - Proven interest in modern LLM systems. - Ability to navigate technical tradeoffs and lead by example when implementing AI platform standards. - A track record of taking complex, strategic ideas and turning them into scalable, production-grade products. Requirements - Intrinsically Motivated Technologist: You live and breathe AI. You read the release notes when a new model drops and you’ve already built your own custom workflows. - Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience. - Optimistic Problem-Solver: You are a "how can we" thinker who seeks constant improvement and thrives on owning high-impact metrics. - Data-Driven with Conviction: You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses. Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Paid time off and paid parental leave. - 401(K) plan with employer matching. - Wellness benefits, among others. - Equity opportunities may also be part of your total rewards package.