Role Description Engagement Managers oversee and mentor analysts/consultants, facilitate project teamwork, lead client interaction, develop presentations and are responsible for key facets of the assigned client business. They carry out the client’s vision and ensure proper alignment of resources to deliver against it, leading the team to deliver exceptional work and client satisfaction. - Building and leading all aspects of project work streams - Providing project teams with clear direction - Managing project plans to fully meet all client deliverables - Developing relevant pricing and market access strategy, leveraging analytics - Developing client relationships - Attending and leading client meetings - Helping manage client expectations - Ensuring work product contains accurate data that is correctly cited - Developing expertise in specific areas and demonstrating such expertise by leading development of products, pitches, IP, etc. - Contributing to certain areas of practice development (e.g., mentoring, training) Qualifications - Bachelor’s degree, with a record of academic excellence - 3-5 years of consulting or related business analytics experience, strategy experience a plus, within the healthcare space (pharmaceutical, biotech, medical device, diagnostics industry) - Experience of global pricing & market access, developed via experience in healthcare consulting or within the pharmaceutical industry - Payer, Provider and Patient analytics utilizing Rx Claims, Mx Claims, Remittance Data and Formulary insights a must, Pricing strategy experience a plus - Strong MS Office literacy e.g., Word, PowerPoint, Excel - Ability to work across multiple workstreams and create a seamless story across multiple data outputs - Ability to work with various data assets: open and closed claims, formulary data, projected TRx plan level data, sell in data, affiliation data, patient services data and other publicly available data - Strong Coding Skills - Strong Presentation Skills Requirements - Academic concentration in Science, Engineering, Computer Science, Economics, Business (preferred) - Master’s degree or PhD (preferred) - Synthesizing insights and developing recommendations from primary and secondary research (preferred) - Directing primary research with stakeholders (payers, key opinion leaders, physicians) (preferred) Benefits - Discretionary annual bonus - Health insurance - Retirement savings benefits - Life insurance and disability benefits - Parental leave - Paid time off for sick leave and vacation

• Owning program and/or project management • Playing a trusted advisor that customers get the most value out of solutions • Being an expert and technical advisor to architect and manage web performance and security solutions • Defining account strategy, establishing key relationships, and building and maintaining a project pipeline • Leading a cross functional team and developing a culture of excellence to empower and encourage team synergy • Partnering with sales and pre-sales to help expand the use of services and solutions

• Manage and develop a team of Patient Care Coordinators and Leads, providing coaching, training, and performance feedback to ensure high-quality service and productivity. • Ensure high quality patient interactions by performing regular quality reviews and coaching based on trends, ensuring consistency in communication, process adherence, and empathetic patient support across all interactions. • Partner with Product and Learning and Development teams to create relevant training material and ongoing communication updates to the team. • Complete performance evaluations and assessments for your team members annually. • Assist with training and orienting new staff members. • Manage and resolve patient escalations, particularly those related to prescriptions, billing, or scheduling complexity. Review escalation trends and ensure we have the appropriate training and resources in place to improve our care delivery. • Oversee the team’s delivery of comprehensive patient support, which includes acting as the primary point of contact for communication between patients and their care team; receiving, triaging, and resolving incoming clinical messages to/from clinicians; and conducting regular outgoing communications to ensure consistent patient engagement. • Coordinate the team’s support for clinicians, ensuring the effective execution of essential medical assisting tasks such as supporting pre-visit lab orders, facilitating medical records and prescription-related tasks (like prior authorization and medication refills), and accurately inputting patient vital signs and medical record documentation into the EHR. • Lead and manage ongoing cross-functional projects and patient communication campaigns. Oversee daily operations, including planning team coverage and support for patient issues or escalations. Monitor and analyze key performance indicators (KPIs) and trends to ensure the team consistently meets message response and task completion times. Implement and drive process improvement initiatives to enhance team efficiency and patient satisfaction. • Provide hands-on monitoring and support for the team's core functions, ensuring quality and efficiency in managing all aspects of the patient journey. These functions include supporting patient scheduling, resolving prescription issues, answering billing questions, facilitating care team transitions, performing pre-charting, and placing lab orders. Direct the team’s administrative support for clinicians and ensure collaboration with cross-functional teams (Product, Engineering, Marketing) by providing feedback to advocate for system enhancements.

Role Description We are recruiting a Field Reimbursement Manager-Us Central to join our team. In this provider/customer facing role, you will be instrumental in providing support to optimize Inspire access and minimize reimbursement barriers for patients and providers. You will be building relationships with providers, providers’ offices, Ambulatory Surgery Centers, hospital outpatient facilities, as well as other cross functional internal and external stakeholders. You will be working independently in a fast paced, highly visible environment as well as collaboratively with the internal program prior authorization support services and field sales to ensure all customer needs are met supporting patient therapy access and communicating coverage challenges across specific payer channels with guidance on how to navigate and minimize those potential hurdles. You will also actively engage with new accounts for billing and coding training, audit education, and program review support. Opportunities You Will Have in This Role - Be the subject matter expert on coding, coverage, and payment for Medicare and commercial payers and impact patient access through complex problem solving. - Effectively communicate and explain Inspire reimbursement education, support, and resources to customers in multiple sites of service including administrators. - Both proactively and reactively navigate and address individual account and patient access issues that occur by partnering with external and internal stakeholders including internal reimbursement team and field sales colleagues. - Respond to client and internal partner requests for customer site visits, Inspire program business reviews, and reimbursement needs/support. - Establish and maintain customer relationships through reimbursement related engagement and cross-functional partnerships including Sales, Marketing, Medical Education, and Legal and Compliance, etc. - Execute on access and reimbursement strategic priorities, working with business partners to identify and prioritize key accounts for alignment of reimbursement support to achieve goals. - Collaborate in the development of reimbursement presentations for site visits, trainings, client presentations and other meetings as appropriate. - Keep abreast of ever-changing market dynamics and industry trends Inspire related impacts regarding to CMS and commercial payers. - Work in a fast-paced environment and manage additional related responsibilities based on organizational needs. - Build a culture of compliance that ensures that all activities are fully aligned with company quality system procedures/policies, applicable laws, regulations, and industries standards. Qualifications - Bachelor’s degree in business, science or healthcare administration required. - 7+ years of experience in reimbursement/market access and/or successful experience working with complex insurance payer claims, denials, and appeals (Medicare and commercial). - Demonstrated knowledge in coding, coverage, and payment for implantable medical devices across the healthcare landscape including HCPs, ASCs, hospitals. - Experience engaging directly with HCPs in multiple sites of service and in group educational settings. - Excellent communication and in person and virtual presentation skills to interface with customers, cross-functional partners, and internal reimbursement and prior authorization partners. - Independent and team-oriented problem solving and diligent self-motivated follow up. - Direct experience collaborating with multiple internal and external stakeholders and managing projects. - Ability to travel regularly and up to 25%. Preferred - Implantable medical device experience. - Experience with Neurology products. - Coding certification (CPC, COC). Benefits - Multiple health insurance plan options. - Employer contributions to Health Savings Account. - Dental, Vision, Life and Disability benefits. - 401k plan + employer match. - Identity Protection. - Flexible time off. - Tuition Reimbursement. - Employee Assistance program. - All employees have the opportunity to participate in the ownership and success of Inspire through equity awards and the Employee Stock Purchase Program.