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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com . If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Customer Repair Support Specialist
Location
United States
Posted
31 days ago
Salary
$25 - $31 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Repair Support Specialist
STERIS Instrument Management Services, Inc.
Role Description Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you’ll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area. We’re seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You’ll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as: - Identifying cost containment opportunities - Education and training - Improvement tracking - Maintaining compliance to industry standards This position is within our Instrument Management Services division. This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Arkansas. What you will do as a Customer Repair Support Specialist - You’ll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready. - Meet with customers to understand challenges and present solutions. - Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services. - Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You’ll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices. - Record maintenance services, daily cost savings, and potential barriers to implementation. Qualifications Required: - High School Diploma or GED - 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices - Excellent presentation skills Preferred: - Associate’s degree in Surgical Technology and Sterile Processing Certification - Surgical Technology or Sterile Processing experience and training Benefits We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: - Market Competitive Pay - Extensive Paid Time Off and (9) added holidays - Excellent Healthcare, Dental and Vision Benefits - Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) - Cell Phone Stipend - Company Laptop - Long/Short Term disability coverage - 401(k) with company match - Maternity & Paternal Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Tuition reimbursement and continued education programs - Excellent opportunities for advancement and stable long-term career Company Description
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